Thompson & Holt just saved our account after a few weeks, and much persistence.The service was great, they answered emails promptly and since they have assisted countless others, they were able to give us a rough timeline as to how long each step in the process can take. With their experience they are able to guide anyone through the process. The plan they wrote was detailed, precise, and was able to organize everything we wanted/needed to communicate in our appeal plan. They stick to the plan, whereas an individual will get lost in the robotic answers Amazon sometimes returns. ANyone struggling through this on their own, should definitely stop, and get somoe professional help from these people, it could make the difference for you as it did for us.