When we finally added ShipWorks to our eCommerce business we were able to free up a tremendous amount of time that we had spent fulfilling orders. The software is easy to use. However, most of all, any time we have a question the customer service team is very accessible by phone and easy to deal with and very helpful.
As we added to our product line the set up of new shipping parameters was also very easy.
They also helped us set up so that we could bill a 3rd party for shipping expense.