Great experience . I had my listing removed because of a complaint from a customer about the safety of the item. After i talk with Steven Thompson he send me a plan of action and an appeal letter and in just 2 hours my listing has reinstated . The online support was also great and i can talk about my problems and we find a good solution in a very short time . I am happy because now i can sell again my product on Amazon and this is because of the help that i get from Thompson&Holt !!!