I spoke to Brett Sondike on the phone and he was an extremely nice man. I didn't get charged anything as it was a free consultation. Brett was not pushy in any way and just provided some facts and how the process worked. I didn't go with the service yet because my Amazon account is very small in size at the moment but I do see great value in what they do. They can take the burden and stress off your back while you run your business. Once I grow, I will definitely consider them in to handle my Amazon issues if they arise.