: Not reliable for the investment, glitchy integrations

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United Kingdom United Kingdom
lucia925
Kudos: 15
Joined: Dec 7, 2017
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: Not reliable for the investment, glitchy integrations
7 Dec 2017
:

We were looking for a solution to integrate our Amazon and eBay stores with our Zendesk account, so we tried ChannelReply for a few months. We have 4 full time customer service staff, so the Zendesk account was already costing quite a bit. At almost $200 extra per month, I honestly can’t say Channelreply was worth the investment. The “pro” plan limits you to 1000 messages per month, which is absolutely ridiculous, so inevitably any serious seller will have to opt for the enterprise plan and add a large chunk onto their monthly customer service bill.

I wouldn’t mind the cost so much if the software was actually reliable, but the so called “integration” is very glitchy, to the point where we found ourselves missing out on important messages and ebay cases, which resulted in some unhappy customers and negative reviews.

Overall, we were very disappointed with the solution that Channel reply claim to provide so well. After several months of poor functionality and equally poor support from the Channelreply team, we decided to find another solution.
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