Cancelled account due to terrible customer service

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United States United States
tw85382
Kudos: 15
Joined: Dec 18, 2017
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Cancelled account due to terrible customer service
18 Dec 2017
I was a customer for many years and just cancelled my account. I had a technical issue, inkFrog was sending my listings to ebay with an international site option fee that I didn't choose. I was charged hundreds of dollars in fees from ebay. They blamed ebay and ebay blamed them. Their customer service dept is terrible and kept going back and fourth with emails and never resolved the issue. It would have made things easier if I could speak to an actual person but they only have email customer support. They don't help when a customer has a real technical problem, even when it's inkfrog that is causing the problem. Ebay told me they had the same issue with other customers but only customers that were using inkfrog.
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