All posts by Chris McCabe

About Chris McCabe

Chris McCabe, is a former Amazonian and founder of ecommerceChris.com. ecommerceChris shows Amazon sellers how to keep their accounts healthy, or, if the worst should happen, how to get their account back from a suspension.

Incentivized Reviews, Listing Restrictions and Cozying up to Brands

Review manipulation never really went away, listing blocks can be hard or soft, and Amazon is getting to be BFFs with brands. Whatever next?

This post is by Chris McCabe, a former Amazonian and founder of ecommerceChris.com. ecommerceChris shows Amazon sellers how to keep their accounts healthy, or, if the worst should happen, how to get their account back from a suspension.

The ban on incentivized reviews is over a year old, but the old adage on prohibition has held true: the practice hasn’t disappeared, it has just gone underground.

Amazon’s relationship with big brands has long been rocky, due to aggressive pricing and rampant fakes. But the times they are a changin’ as Amazon strikes a friendly deal with Nike. Who will be next?

HQ2 continues to make headlines, but while officials desperately bid for Amazon’s attention, are they leaving local small businesses out in the cold?

Meanwhile, “soft” listing blocks are common but not well understood. Do sellers ever need to do more than just edit and relist?

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Amazon Inside Out: HQ2, Teens, Taxes, Bogus IP Claims and Australia

Chris McCabe casts a critical eye over Amazon stories that have been making headlines, from HQ2 to the much anticipated launch in Australia

This post is by Chris McCabe, a former Amazonian and founder of ecommerceChris.com. ecommerceChris shows Amazon sellers how to keep their accounts healthy, or, if the worst should happen, how to get their account back from a suspension.

Amazon has whipped officials across America into a frenzy as it invited invitations from cities wishing to be the home of Amazon’s new second HQ. How much will local officials hurt themselves to make long-shot bids?

The MTC has extended the deadline of their sales tax amnesty until November 1st, and the number of sellers being suspended for making bogus IP complaints is on the rise. What do both of these developments mean for sellers?

Meanwhile, over in Australia, the anticipation for Amazon’s new marketplace is building, as more than 500 Australian businesses have now signed up to sell on the marketplace when it launches next year.

And, will we be seeing an increase of teenagers shopping on Amazon, as they launch their new Amazon Teens service?

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Who’s Minding Amazon’s Store? Or Their Studio?

Amazon is famously proud of its Leadership Principles, but does the ongoing Studios scandal suggest they’re rather selective about when they apply them?

This post is by Chris McCabe, a former Amazonian and founder of ecommerceChris.com. ecommerceChris shows Amazon sellers how to keep their accounts healthy, or, if the worst should happen, how to get their account back from a suspension.

Recent news coverage and investigation of Harvey Weinstein’s alleged behavior has led to Amazon Studios and Roy Price, the studio’s head until he resigned three days ago. Two Weinstein Co. productions were in development with Amazon as recently as this week, and actress Rose McGowan publicly cited past complaints to Amazon Studios in regards to Weinstein.

As widely reported this week, Roy Price’s sexual harassment was originally reported by TV producer Isa Hackett in 2015 after an incident in San Diego. Amazon informed her of an investigation but did not inform her of the results. She did not receive an update, nor an apology, and as mentioned in the Bloomberg piece by Lucas Shaw and Spencer Soper, “Amazon hasn’t explained why it acted against Price now when Hackett first filed a complaint in 2015.”

The Wall Street Journal added: “Former Amazon employees said the only reprimand to Mr. Price was that he was told not to drink at company events anymore.” Amazon has not yet commented publicly on what other actions were taken in the aftermath of this event. Amazon has not presented any follow-up information on how management or executive behavior of this nature is evaluated, or monitored.

Much like Amazon’s recently canceled show, Z: The Beginning of Everything, it’s time to head back to the beginning, and review things from the top for potential improvements to Amazon’s management structure. I’ll take a look at one slice of how Amazon works internally, and see what lessons we can learn.

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Amazon Inside Out: Taxes, Car Parking, Beans and Turkey

Chris McCabe casts a critical eye over Amazon stories that have been making the news recently, from the price of beans to an international tax controversy.

This post is by Chris McCabe, a former Amazonian and founder of ecommerceChris.com. ecommerceChris shows Amazon sellers how to keep their accounts healthy, or, if the worst should happen, how to get their account back from a suspension.

Amazon’s owes $294 million in taxes, says the EU, due to an improper deal with Luxembourg. Will the many U.S. states and cities vying for Amazon’s second headquarters offer similar deals?

Meanwhile, the MTC is holding an emergency meeting to discuss extending the deadline for the online sellers sales tax amnesty. Anyone can dial in.

The Whole Foods obsession extends to counting the number of cars in their parking lots, using satellite imagery. Amazon elbows its way into last-mile delivery, causing UPS and FedEx shares to slump. But there’s still one area where Amazon has failed to make a serious impact: entertainment.

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Amazon Account Suspensions from an Insider’s Point of View

Chris McCabe interviews former Amazon seller account manager Jesur Habek, giving us a rare look into the tensions between Amazon teams

This post is by Chris McCabe, a former Amazonian and founder of ecommerceChris.com.

If you asked Amazon sellers what they fear the most, it would be having their account suspended. This is a rational fear, as suspensions are common and can come completely without warning – like a bolt from the blue.

We usually hear about suspensions from the seller’s point of view, but that only gives us a small part of the picture, based on the notoriously thin detail provided by Amazon. What do suspensions look like to an Amazon insider, with access to the teams who are actually responsible?

I worked for years on Amazon performance and policy enforcement teams, and this past month I spoke at length with fellow former Amazonian Jesur Habek. Jesur is a former Strategic Account Manager (SAM) in the consumables category at Amazon. The job of a Strategic Account Manager is to support sellers and help them grow their sales. Their interests are completely aligned to the sellers they work with, so they often need to take the position of an internal advocate for sellers’ interests at Amazon, and speak on their behalf to other teams.

Jesur told me about the the major pain points in his interactions with Seller Performance and Product Quality, and offered some advice to sellers on submitting their Plan of Action (POA) – the central document required when sellers appeal to Amazon for reinstatement.

I began the interview by asking Jesur about his experience defending sellers who have been wrongly suspended.

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