How Do You Beat Bad Buyers on Amazon and eBay?

How Do You Beat Bad Buyers on Amazon and eBay?

Almost every experienced online marketplace seller will have a story of how some smart – or not so smart – bad buyers have attempted to trick money or goods out of them.

These customers might claim that their goods didn’t arrive on time, or wear clothes to a party before returning them as ‘not as described’. At the other end of the spectrum, buyers have returned parcels packed with garbage instead of the item originally sent, or submitted completely false ‘item not received’ claims.

Some of the reasons for returning an item can be downright funny. In a Web Retailer forum thread about outlandish reasons given for returns, member Easiliving said, “We once had a customer return an eye patch because their kids thought they were being invaded by pirates!”

But bad buyers are not often a source of amusement. A significant number of buyers are tempted into scamming the system, often believing it to be a ‘victimless crime’. But it isn’t victimless if you’re losing money and having your reputation damaged in the eyes of the marketplace.

In this post, I’ll look at some common examples of buyer fraud, talk about steps you can to take to help prevent it, and explain how you can increase the likelihood of cases being resolved in your favour by eBay or Amazon.

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Item Not Received

One of the most irritating tricks bad buyers play is saying that they have not received an item. By obtaining a refund or replacement they effectively get the goods for free, or obtain multiple items for the price of one.

Postal services around the world certainly do lose post – out of the billions of items handled every year, even a tenth of one percent loss rate means millions of items disappear each year. It’s an easy thing for dishonest buyers to exploit.

Many sellers have stories of customers falsely claiming their item was not received. In another forum thread, on the topic of buyer scams, Bigian13 said:

Customer claimed they had not received their item but had ordered several items from other eBay sellers and they had all arrived. We contacted other sellers who had left automatic feedback for the same buyer, and guess what, they had been told the same story.

If they hadn’t been contacted, those sellers might never have realized they were being scammed. Even if you feel certain that a claim is false, you still have to go through a potentially long-winded process with eBay or Amazon’s seller support team to deal with it. Without documentary evidence to back you up (and sometimes even with it) the claim could go either way.

At some stage you have to consider how much your time is worth. If the hours on the phone start to rack up, you may find it cheaper to write it off – even if the fraud is clear.

So what can you do to tackle the ‘item not received’ scam? Here are some suggestions:

Use Tracked Delivery

This is the most common solution. Using a tracked parcel delivery service means you get proof of delivery – usually a signature scan – to show that the item was received.

The problem with tracked delivery services is that the cost can be prohibitive, particularly for low-value items. It’s painful to accept, but the cost of tracked delivery might be more than just letting buyers get away with it.

For example, you might refund 10 orders out of every 200 due to false item not received claims. That’s a 5% fraud rate – a figure that many sellers give. Sending everything tracked might add $2 to each order, and you may need to absorb that cost to avoid losing sales. That’s $400 to avoid refunding 10 orders. In this example, if your average order value is below $40 then tracked delivery just won’t be worth it financially.

Perhaps surprisingly, using tracked delivery isn’t a completely watertight solution. Even when you have proof of delivery, buyers can – and sometimes do – claim that the signature is not theirs. But in most cases, being asked to sign for a delivery will deter most bad buyers.

What Else Can You Do?

If you have the time and ability to investigate bad buyers in-house, you might find you can fight back against some of them yourself. Web Retailer member Bigian13 caught one out who claimed not to have received an eBay order, but then made a direct website purchase using a discount code that was included in the package:

On each of our paper invoices we used to have a channel specific web address to guide people to our website. That way we could track the direct traffic better. This invoice had a customer specific discount code for their first order from the website. One customer claimed they had not received their order from ebay, around £60 worth, and then ordered several items from our website using their unique code. Bit of a tell tale sign! Unfortunately for them they lived quite close to our warehouse so a visit from our “debt collection agency” soon sorted this one out.

A lot of sellers include discount coupons with their eBay orders to encourage direct purchases in the future. A downside that few consider is the risk of upsetting bargain-hunters by making them feel like they have overpaid!

UK eBay expert Andrew Minalto has a more ‘black-hat’ idea (that he does not condone) to get the deterrence effect of tracked delivery without the cost, by adding a label to packages to give the appearance of tracking:

Basically you attach a label to the package that displays a barcode and a serial number… If you go this route, don’t make that label too similar to Royal Mail labels as then the post office may refuse to accept your parcel.

It may seem unethical (and ironic) to resort to deception to ward off scammers, but you could see it as similar to the decoy security cameras used by many businesses. Both give the appearance of being watched, when you actually are not.

Returns Abuse

Amazon and eBay have generous return policies that favour the buyer. It’s easy for customers to take advantage of that. The most common complaint for sellers is that orders are returned with a reason of ‘item not as described’, entitling the buyer to a free return, when the real reason is something completely different.

In a forum thread, Web Retailer member seller252gregb said:

I have had items returned because of the color not matching what they saw on their screen so it becomes item not as described and no cost to them for return. When the item arrives it appears to have been used at least once but cannot be proven.

Returning used items is such a common practice in fashion retailing that there is even a name for it: wardrobing. This is when shoppers purchase items with the intention of using them and then returning them. It’s a common practice, which 1 in 6 women have admitted to, but make no mistake – its fraud.

Wardrobing is very difficult to prove. Buyers who do this will often make efforts to keep items in pristine condition while they use them, leaving tags attached and handling the packaging with great care. A careful inspection may show up tell-tale signs of use, which might be enough to make it impossible to resell the item as new, but perhaps too little to satisfy eBay or Amazon that you’ve been scammed.

Even ordinarily honest people may be tempted to return an item that has been used, but others will go much further. It’s not unheard of for a customer to buy a product, say it was not as described, and then send back something entirely different.

On his blog, technology consultant and writer Jeff Reifman, describes his battle with over a fraudulent return. Reifman sold a valuable second-generation Apple TV unit for $199, only to have a used third-generation Apple TV, almost identical in appearance but worth only $65, returned instead of the equipment originally purchased. Amazon refused to believe him and spent over a year denying his claim against the buyer.

What Can You Do About It?

Returns abuse, particularly wardrobing, is very difficult to fight. It’s often just your word against the buyer’s, without any tangible evidence to help you make your case.

Essentially, you have to show two things: that you sent a specific product in a specific condition, and that the buyer returned the same product in a different condition (e.g. used or damaged), or a different product altogether. Despite the brazenness of this scam, once the return parcel has been opened the evidence is no longer reliable – as they might say on CSI!

It’s impractical for most businesses to record the packaging and dispatch of every order, but you should be able to show invoices to prove that you bought the product from your own supplier. In the case of high-end items, it’s a good practice to record the serial number or IMEI of products as they are sent out. Then you can compare it against the serial number of the product sent back.

When a return is received, one solution is to record on video the sealed return package being weighed, opened and unwrapped. Bigian13 describes how that approach has worked in his business:

eBay, in their wisdom, allowed the customer to send the item back to us at our cost. The item was returned in a medium jiffy bag. This immediately raised concerns as we do not sell any item small enough to fit in one. Luckily we took videos and photos of the item prior, during and after unwrapping. In the jiffy bag was a used roll of 2″ parcel tape and some bubble wrap. The item that was sent out to them measured 30″ x 20″ x 8″. eBay decided in our favour!

Such measures can save a lot of time in the dispute process, but there’s no guarantee that you will win when faced with a determined fraudster.

Can’t You Just Refuse to Accept Returns?

Whether you need to accept returns depends on two main factors:

  • The laws of the country you are selling to.
  • The rules of the marketplace you are selling on.

Under US law, online sellers do not have to accept returns, so it all comes down to marketplace rules. On eBay in the US, accepting returns is optional but from May 1, 2016, Top Rated sellers must offer a 30-day money-back return policy to keep their status., however, sets a high bar for all sellers and does not allow them to refuse to accept returns.

In the UK, very detailed Consumer Contracts Regulations require sellers to accept returns – for any reason – for 14 days from when the buyer received the order. The customer has to pay for the return costs, unless the seller is at fault in some way. On eBay in the UK, their returns policy is in line with the law, but goes further, requiring sellers to accept returns for 30 days from receipt of the item.

So even though eBay US sellers can technically refuse to accept returns, they are definitely encouraged to do so. Offering a generous returns policy can also be a good business practice, to give the buyer confidence that they can’t lose out by buying from you. But still, for some sellers protecting themselves against bad buyers, even if it means lower sales, is more important.

In Closing

Stories abound of sellers fruitlessly fighting the marketplace for their money or goods back, after being defrauded by buyers.

Many sellers complain that marketplaces always side with the buyer, unless they can prove that the customer is at fault – leaving the seller to play detective. eBay proudly describe their seller protection system, but Amazon does not talk about their equivalent.

Both marketplaces describe abusive claims and bad buyers as “rare” – a word that many sellers would not themselves choose to describe their encounters with scammers. So they continue to fight bitterly, on the principle that dishonest customers should not be allowed to get away with it.

Other sellers have learned not to take it so personally, and can make calm financial decisions about bad buyers just like everything else in their business. Fraud becomes just another business cost, whether it’s returning used items (which many would agree only just crosses the line into criminality) to outright theft when items are ordered with the intention, right from the start, of claiming that they were never received.

Even if five percent of your revenue disappears to fraud, is it worth spending hours investigating and responding to each dispute, when there’s only a slim chance of getting your money back?

For many sellers, the battle against bad buyers continues to rage, even when it doesn’t make financial sense. Why is that? Well, we are all human. Our heads might tell us that it’s just not worth it, but in our hearts we know they just can’t be allowed to get away with it.

How do you protect yourself against bad buyers? I’d love to hear from you in the comments below.

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41 comments on “How Do You Beat Bad Buyers on Amazon and eBay?

  1. Now, I mostly dropship from very reliable suppliers with good return policies, and never list an item that I can’t afford to lose. That said, I have never yet lost a case; I’m very nice to the claims department, but I’ll fight bad buyers like a wildcat every time. This is not just for me, but also for other sellers who might be scammed by the same buyer. I also treat good buyers like royalty.

      1. 1. detailed recodings of the items you sell
        In example, every and I mean every item I sell prior to sending is fully photographed. and sometimes also shot on video complete to packaging, then the packages is also photographed both sides and send with registered airmail.
        2. On the listing DO NOT write to many praises about the item.
        Just a description on what it is make good and clear images for the presentation ( same about images – poses you’ll have to do before sending with the buyers address on a papper and or date).

        Now if you have made these you have some good chance of winning a case.
        Unfortunatelly ebay favors the buyers and there are few things we honest sellers can do.

        Hope this helped.

  2. I have a very generous returns policy. Generally speaking, returns are not that much of a problem. I do get a few people saying they are “damaged” but don’t want to return it (sniffing for a discount). I offer paid returns. If they refuse, I then ask for a photograph. I have had people say they don’t have cameras, I just tell those folks there is nothing I can do.

    I have noticed an increased frequency of lost packages that are marked as delivered. Most of the time, I just eat the cost as there is not much I can do. For overseas, I track it and charge more to ship to those areas based on the previous frequency and severity of the loss. Currently, South America has a 20% surcharge on their shipping (20% of the shipping cost). This mitigates the losses quite a bit to the detriment of sales somewhat.

  3. To be honest I am tired of the Amazon return policy we sell cosmetics products the buyers always say the item is not as describe after using the item for 30 days, they write us it is not a authentic product never give the result we tell them it’s depends people to people with different hair and skin types, then they place negative feedback and AtoZ claim some time even charge back claims

  4. A couple of observations…

    1. This piece reads more like a beginner’s guide to scamming e-commerce merchants than one offering merchants advice on how to handle such scammers.

    2. There’s a difference between a return and a refund; eBay won’t force a seller to accept a “return” of merchandise, however they can force a “refund” of the purchase price.

    1. Thanks for the clarification on returns vs refunds.

      It’s not really possible to talk about this topic without explaining how the scams are done, if that’s what you mean.

      What advice would you add for merchants?

      1. We were scammed twice from China, once on Amazon, once on Ebay. Since there is no tracking within China, they just claim it never arrived. On Amazon, you are helpless: you will lose. Ebay has their Seller Protection Policy, but, surprise, if the buyer makes the claim through Pay Pal rather than Ebay, you are not covered. And all Ebay transactions go through PayPal, leaving a pretty big hole in their Seller Protection.

        With some effort Pay Pal refunded us, but we no longer ship to China from either platform and we will need to reexamine our international shipping policy on our website, perhaps restricting payment for international shipments, because PayPal’s refund policy supersedes the policy we post on our website. Be aware that you are not protected by your own website policies.

    2. “This piece reads more like a beginner’s guide to scamming e-commerce merchants than one offering merchants advice on how to handle such scammers.

      Also my first thought after reading this article.

      I sell apparel on eBay, which I’ve been fortunate to not have many returns in general.

      SAME Exact Items, I also sell on Amazon, have 8% returns rate thru FBM channel and a ridiculous 20 to sometimes as high as 40% rate of return on FBA channel.

      Needless to say, I had no choice but to stop using the FBA channel to send in FREE Merchandise for Amazon and the thieves to profit from!

    3. Yes they do force a return and a refund,99,99% of the times they decide in favor of the buyer and force the seller to accept a paid return, or the buyer keeps the item and gets refund as well.

  5. What if someone bought something from you on Amazon. Then requested a refund on the 29 day. Then kept the book for three more weeks and had it for over 2 months then decides to return it? I refused a refund and I also closed my account woth Amazon. There refund policies are to generous. I have had to refund items that were sent back trashed. I stopped selling DVD’s because people were copying them and then wanting a refund. I have no trouble on E-bay at all.

  6. We were defrauded by an ebay buyer, “Pluczavroh” who contacted us rom ebay but asked for invoices from PayPal and they said he should have rceived three times what was sent. This is big money of $27016.00 He has our goods and has his money. Thanks American Express the helper to those who scam.

    1. Sorry to hear that. I don’t understand the Amex connection if they were using PayPal?
      Where was the buyer located and where did you ship to?

  7. If you don’t accept the return from ebay, no big deal for the buyer, he just files a Paypal claim, he has 180 days to do it. Paypal gives you no choice but to accept the return merchandise or they keep the money that they froze from your account when the return was open. Then the ebay buyer leaves you negative feedback and gets your money and you parts. There is no seller protection on ebay or paypal. You can buy something on ebay, return it as “not a described” then they send back a bag of sh*t. The ebay seller calls ebay and says “I received a bag of sh*t, not my parts” ebay then states “well, we can’t just take your word for it, you have to make the buyer admit (through ebay’s messaging system mind you) that he, in fact, sent you a bag of sh*t..” if he doesn’t admit to it.. guess what.. you lose your money, your parts and most certainly will receive negative feedback.. these are the undisputed facts!

  8. I can’t comment on Amazon as I generally don’t use them, but as for eBay, they couldn’t give a damn about their sellers and unscrupulous buyers get away with it each and every time. Whether I’m buying or selling, when something goes wrong, it never works out in my favour. I’ll never understand the difference if I buy a single item such as a wristwatch that looks different in the photos, but according to eBay the difference is not “significant” enough to warrant a refund, however one CD more or less in a bulk lot of 30 discs, is then considered significant enough to warrant eBay ordering me to refund the buyer, even after I had notified them of the difference by e-mail and added info into the listing days before the auction ended.
    The buyer was so disgruntled by getting 30 discs instead of 31, that allegedly they “were very angry” about it, and demanded that I accept a return. The items were returned, however many of the CD cases & trays had been swapped for damaged ones and many were broken. When I complained to eBay and showed them the photos of the damaged goods, that I had to pay to be returned, eBay still sided with the buyer, as “there were no photos of the discs prior to sending them to the buyer” and in eBay’s own words, “we have to believe in the inherent goodness of people and give people the benefit of the doubt, in this case the buyer”.
    Well that’s great but what about my goodness or benefit of the doubt for me?
    So before I could attempt selling these discs again, I had to use up a whole bunch of replacement cases, which these days are getting scarcer and scarcer.
    Due to scammers, I never send overseas anymore and haven’t for a long time, but even within my own borders, there’s still enough people who’ll attempt to defraud you out of something. Call it buyers remorse or whatever you like but eBay just simply doesn’t care.
    And even after I refund them and do everything that works in their favour, if they still wanted to, they can leave NEG feedback which stays on your record for 12 months and ruins your percentage, and there’s zero I can do about it.

  9. That has not been my experience at all, and I was told by Amazon support just today that FBA shipments are the responsibility of Amazon, and they will make good on any “lost” shipments. Hopefully, I will not have to find out the truth of that.

  10. Amazon has a Retarded thing where if an Order is cancelled, the Buyer can Leave 0-Stars, in All kinds of Areas that don’t even Apply to the Transaction. Like, the Order was “Not as described,” even while Admitting that they never got the Product. A Single disgruntled and Very Rude individual can Easily ruin decades of impeccable Selling on amazon- (if they are the only one who decides to leave feedback)- by Leaving a single negative feedback

  11. How about the newest way to scam an Amazon seller. Even with Signature Confirmation. Post Office attempts to deliver the item and “no one home” or “refuses to sign” then buyer opens and A TO Z for INR, Amazon decides the claim in the Buyer’s favor and then they go to the post office and sign for their item. And Amazon places it on the Seller to take any legal action at THEIR expense. And Amazon made it even easier by lower the claim time to 3 days because why should a scammer have to wait 7 days to get their item for free. And the post office holds the item for 2 weeks before shipping it back. Now a seller USED to have the time to recall the package from the post office if they can but no longer with only 3 days.

    1. I bought something from amazon we had delivery guys that were throwing our packages out in our field, in the road all sorts of places and then mark it delivered to owner spoke to at door. I complained to amazon i never got package, they said TOUGH it shows delivery on tracking, so i was out the product with no recourse and wasnt even allowed to leave feedback!!!!

    2. Sad, but USPS will hold packages for 10 days. As you said, after 3 days the customer gets their funds returned and they subsequently go to the PO and pick up their package.

  12. Enough is enough. Quit offering buyers returns. This is an online business not some retail department store, if they want that kind of treatment they should just go to the store and buy it. Return all they want. I refuse my buyers of any returns just due to the fact that many just abuses it. It is NOT okay for them to buy then just return it because they’re done using it, or just don’t feel like keeping it anymore, the items vaule becomes deappreciated by the time they’ve decided they want to return. Sorry but not sorry.

    1. i don’t see how you refuse returns. i do not accept returns but eBay basically forces sellers to give refunds and blocks the money on PayPal so how do you even do that?
      i have a problem with a fake return thats why i am asking

  13. i was just forced by eBay to refund a buyer for a bag they used and damaged a 1000usd plus bag and the buyer claimed it was i am stocked having to pay for return shipping loosing the money of the actual shipping and a damaged item hopefully i receive horrible marketplace that doesn’t protect the seller they just send ready answers that never address your problem

  14. I took back a phone buyer put her email and password all over the phone, I cant even wipe it out, they have that password protected. So I have a $449 phone that is worthless she keeps her money, I paid for it to go to her and back to me to have her damage it. I won the case but I didnt win anything?? She got her way already, I called to find out what it was I had won, and they said I would have to appeal the case, I said why I already won it youshould have either made her take the phone back since she wanted it enough to put passwords all over it, and give me the money plus my postage back. We will see tomorrow what happens

  15. I sold a diamond ring to a woman on eBay. She claimed it was not as described indicating that it was a half size larger than the listing. She had taken it to a jeweler who heated and stretched the ring causing dimples along the side of the ring where the diamonds are set. EBay did not make me accept the return but PayPal did with the condition that the item was in the same condition in which it was sent. So the lady sends me back a worthless piece of junk that I can’t wear or sell, because she had it improperly sized. PayPal returned her money before I got the ring back, and they never looked at the mountain of evidence I provided to prove what she did to my ring. I am probably going to take her to small claims court. It will cost me more to travel to her state than I would win, but until buyers start getting sued and prosecuted for this garbage, nothing will change. I am not going to sell anything on eBay that is worth more than $100 any more.

    1. It’s called Class Action Lawsuit Baby and I’m with you!!! I got back a worthless iphone 5S so you let me know when your ready and I know the place to start it going!!! My seller spot on ebay is empty right now and I’m thinking seriously about going to another user friendly money handler other than Paypal!! You should have gotten your money back from Ebay because there is a rule that buyers are not allowed to alter or even change in the tinest bit an item unless they are sure they are keeping it once they do it , the item becomes theirs! look up sellers rights and buyer obligations. And check into your states statues my seller broke every fraud and impersination to obtain property law there is both federal and local.

  16. The last case I have faced was a ‘not as described returned’ stating that the item sent was damaged, full of dirt and scratches.

    I sent to paypal the pictures of the item but not taken into account! The buyer damaged himself the item before claiming and returning it !!!

    Nothing you can do against that!

    Finally I stoped selling on plateforms with buyer protections, simple.

  17. ebay does not allow sellers to rate buyers after a scam unless they leave an evaluation ! which they never do !

    That is a real problem ! Seller should be given to inform the community of those buyers !

  18. I got a 70% refund from PayPal after appealing the refund given to the buyer. I had to send numerous before and after photos, a video opening the returned package, a letter from the jeweler stating the diminished value of the ring, and sign an affidavit which explained how I was defrauded by the buyer. This process took about 25 days. I realized in my research that I could have sued PayPal in my state by by suing the registered agent. Most states require a company like PayPal that does business in the state to have a registered agent that is registered with the secretary’s of state office. If I had not gotten a reasonable refund offer from PayPal, I would have taken the registered agent to small claims court. I could have filed online and I would only have to show up for the court date. I still would have had to jump through all of PayPal’s hoops before filing, or the case would have been thrown out. I took all of my items off of eBay, because I can’t afford to loose money with absolutely no seller protection. If there is a place where I can sell my wares and have some protection from scammers, please let me know.

  19. Very good general rules to follow.

    False SNAD or denial of receipt is a bigger problem than Amazon and Ebay are willing to admit publicly. And as always the losses are borne to the seller.
    Ebay at least has “seller requirements” and “report a buyer” options which over time do help slightly. Amazon does not.

    I propose that just like Walmart and many other retailers have a “frequent returner” policy preventing or limiting the number of returns, I would like to see a program where we could set our Checkouts to automatically DECLINE a purchase from a buyer who has made “X” amount of SNAD or LOST PACKAGE claims over “X” period of time.

    This information is clearly available on the marketplaces.. and our individual internal systems.

    I’m further hoping that one day, we will be sending that information back to the Credit Card providers as well. This is the clearest way of stopping it at the source. Per my previous conversation with the card companies, they don’t care to do it, as they are only interested in revenue stream…. Unless/Until all the sellers stand together and make a stink, nothing will ever change.

    Does anyone else here believe that the card companies should take the responsibility since the technology is there and they are the FINAL stop for the credit?

  20. Why should they when paypal won’t even honor purchases through there site when they have seller protection, oh wait, you didn’t ask for it before you sold the item? It was suppose to be automatic when you signed up! That is what one of there selling points is that they cover all of it. They would let me start a case and it was a fraud case. No one will???? Isn’t that strange, but according to the law, I have 4 years where I can file a law suit and I sold the Item in florida so buyer will have to come here! I have to pay Florida taxes on every item I sell that means the item was sold here so the case will be here in florida, and it is a criminal case for fraud along with the money for damages. Yes the credit card companies have to honor any purchase made with the card but cover a seller naw never will happen, you need to get insurance to cover you if you are selling high priced items. I was just selling my personal phone, lesson learned won’t ever do that again on line, onl in person. Ebay gets all the junk in my house basically from now on!!!!

  21. I’m one of seller who sold stuff on Ebay and Amazon around 7 yr, more and more scammers (dishonest buyers) comes online, they used items 1-2 month and return like “defective” for avoid shipping fees, they return empty package, damaged items. A lot of talking, but we need to do something real to fight with them. Amazon and Ebay just need more customers and customer with 0% feedback from Africa who stole you item more important than seller with 10 years account and 3000 feedbacks.

    Lets think together how to fight. I planing to open website for Amazon and Ebay sellers community, and start to collect general black list of dishonest buyers, write some articles how to fight. Should be a big community and we sellers should set rules for scammers. Please contact me if you have any ideas or if you interesting or if you want to help, if you have good experience with fighting or if you can advise. My email fightwithscamm gmail

  22. Theres no seller protection.

    After changing to not accepting returns now I mostly get returns instead of INR cases, got very few items actually returned.

    All my negative feedback without any merits.

    When theres a real problem Im always working it out with the buyer as they want to use the item.

    I have to refund for 100% OK items and often also to take the bad FB despite a full refund.

    Report them to

  23. Agreed, there’s no seller protection. It’s a big joke. There’s a few good buyers but the bad apples WILL ruin the experience for you. It was better when you could leave feedback on the buyer. Never had a problem until recently. It’s getting worse on there. I’m quitting selling my used stuff and it is going straight to donation.

    When there’s a problem, you can’t even email Ebay. They have no email support. An online retailer and you have to reach them by phone to resolve an issue or case! Unreal.

  24. I was just ripped off on a return. A buyer wikibuycom just chnaged their mind on an item they bought from me. It was a 107$ gos. I refused because they used it. Ebay forced me to take the return. I received the item back and it wasnt in tye new condition it was in when i shipped it. Ebay allowed the buyerbto rip me off. I then found out wikibuycom is an actual website they sell stuff on ebay and earn a profit. If someone returns the item to wikibuy they then put the responsibility on the ebay seller to loose out. EBAY ALLOWS THIS!

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