Category Archives: Essential Guides

Hiring Remote Workers for your Ecommerce Business: a Crash Course

This post is by Connor Gillivan, the Chief Content & Marketing Officer at FreeeUp.com and the Chief Executive Officer at online retailer Portlight LLC. Connor has been running ecommerce businesses since 2009 and has sold over $20 million worth of products. He writes about his own startup philosophies at ConnorGillivan.com and has been featured on many websites focused on entrepreneurship.

As we find ourselves at the start of another new year, it is more important than ever to make sure that you have the right team assembled. As an ecommerce entrepreneur who has been selling online for the past six years, I have witnessed firsthand what happens throughout all retail seasons, especially in the beginning of the year as customers are returning items and it is time to revamp your operations.

If you’re unprepared going into the first months of the year, you may find yourself in a place where your company is not ready to grow at the pace that you would like it to. The beginning of the year is the perfect time to re-evaluate your operations, create new goals, and communicate with your team to make sure that everyone is on the same page.

In this post, I will discuss the importance of having the right team in place for your ecommerce company. I will introduce the concept of a remote workforce and teach how you, as an ecommerce business owner, can hire remote workers to support the operations and growth of your business.

Whether this is your first time learning about remote hiring or if you have performed remote hiring in the past, this is a superb crash course to the best practices I have been using to run multiple ecommerce companies. If you have any questions about the details inside this guide, feel free to leave them in the comments and I will be glad to respond.

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Sales Tax Nexus for Online Sellers: Amazon FBA, 3PLs and More

This post is by Mark Faggiano, Founder and CEO of TaxJar, a service that helps more than 5,000 online sellers with sales tax calculation, reporting and filing. TaxJar offers a free 30-day trial.

If you are an online seller in the USA, you’re probably well aware that you are required to collect sales tax from buyers in your home state. But, as with just about anything to do with tax, it gets a little more complicated than that.

This post provides the fundamentals for sales tax nexus for online sellers, including what creates nexus, and what that means when it comes to collecting sales tax from your customers.

It covers the impact of using Amazon FBA (and other third-party fulfillment services) on sales tax nexus, how to determine whether a fulfillment service gives you nexus, and what to do if it does.

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Best Practices for Running an Ecommerce Fulfillment Warehouse

Warehouse best practices

This post is by Avery Walts, a Marketing Copywriter for inventory and warehouse management software provider SkuVault. Avery covers the latest updates and happenings in the ecommerce world. A journalist at heart, Avery works to provide information with the reader in mind at all times. Outside of the office you can often find Avery in search of the next best Mexican restaurant.

Picture this: you’re a growing ecommerce company that has outgrown the storage capabilities of your basement. You need a big warehouse, but you’re not sure how to even begin or what to do once you have a warehouse.

In this article, I am going to discuss the best practices and basics of running an ecommerce fulfillment warehouse. Along the way, I will detail everything from outlining objectives to designing safety procedures for your employees.

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How to Decipher Your Amazon Suspension and Write a Compelling Appeal

Appealing to Amazon - Sorry

This post is by Connor Gillivan, the Chief Content & Marketing Officer at FreeeUp.com and the Chief Executive Officer of eCommetize.com. Connor has been running ecommerce businesses since 2009 and has sold over $20 million worth of products. He writes about his own startup philosophies at ConnorGillivan.com and has been featured on many websites focused on entrepreneurship.

Were you recently suspended from selling on the Amazon Marketplace? Or has it happened in the past? Thousands of Amazon sellers are suspended each month and Amazon has an entire team that is dedicated to reading the suspension letters that are submitted.

If you’re familiar with the suspension process, the Amazon Seller Performance team sends you a performance notification that states that your selling permissions have been temporarily suspended because of reason XYZ. The non-descriptive letter encourages you to appeal the suspension by following their Plan of Action guidelines and then you just hope for the best.

At my company we’ve become experts at understanding how the Amazon Marketplace functions. Over the years, I have researched and learned a tremendous amount about the suspension process. Its mysterious characteristics intrigued me to dig deeper and to really understand what Amazon is saying when they send out their suspension letters.

In this article, I will provide practical advice on:

  1. How to decipher why you were suspended.
  2. How to structure your formal appeal letter.
  3. How to escalate your appeal letter to the next level if you aren’t getting a proper response from the Seller Performance team.

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How To Attend a Chinese Trade Show Like a Pro

Man Jumping

This post is by Gary Huang, an American based in Shanghai, China. Gary has been working in sourcing since 2008, and is the creator of 80/20 Sourcing which teaches online sellers and small business importers how to save time and make more money when sourcing from suppliers in China.

This post was originally published in two parts on 80/20 Sourcing: Hacking a Chinese trade fair as a buyer and How to attend a trade show like a pro.

Every year the seasons change and we enter spring and fall. Do you know what that means? Besides the changing weather, it’s trade show season!

Just as there’s “more than one way to skin a cat” there’s more than one way to find a Chinese supplier. Besides using sites such as Alibaba, did you know that trade shows can be a great way to:

  • Quickly identify qualified suppliers (and weed out the bad ones).
  • Meet them face-to-face to build trust.
  • Get your hands on samples immediately.
  • Find new products and trends.

Imagine all the time you save speaking with someone in person rather than emailing back forth every night to get a sample delivered to you.

So in this article I’ll explain how to find the right suppliers, ask the right questions, and get the right product at the right price when attending trade shows in China.

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