How to Fight Amazon Rights Infringement Claims

Best practices for Plans of Action and DMCA counter notices

This post is by Chris McCabe, a former Amazonian and founder of ecommerceChris.com, with Suzi Hixon, an Amazon FBA seller and attorney specializing in intellectual property law at The Private Label Lawyer.

Chris McCabe’s first post on this topic, False Infringement Claims are Rife on Amazon, was published on Web Retailer in January.

The incidence of rights infringement claims at Amazon spiked upward recently, as many parties have realized how easily this can be abused to remove unwanted sellers from a desired listing.

In fact, Amazon’s policy teams have moved much more aggressively to suspend sellers, instead of warning them and removing the ASIN in question from their listings.

The net result of these actions is to drive up the number of suspended account appeals. These appeals require Plans of Action to address not only how you’ll resolve the current dispute with the claimant, but also how you’ll avoid such rights infringement cases in the future.

That’s the bad news. The good news is that the increased friction around notice claims has resulted in new methods to prevent notice abuse. Amazon is now taking this subject very seriously and no abuse of Amazon’s systems or policies will be tolerated going forward.

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The Top 5 Amazon Seller Concerns Trending for 2017…

…and the top 5 things you need to know about each of them.

This post is by Austin Fisher, Product Manager for SellerEngine’s product research scouting app Profit Bandit. He also works with SellerEngine Services, helping Amazon sellers with listing and account issues.

For those of us who have dealt with Amazon for a while, it was only a few years ago that selling through the ecommerce giant seemed like the wild wild west.

Anyone could start selling and making money. There weren’t many third-party software or service providers, and – most importantly – there weren’t so many rules, regulations and rapid-fire changes to watch out for.

Today it feels quite different. Amazon selling, FBA, retail arbitrage – they’ve all hit the mainstream now. And Amazon has got a lot more proactive in regulating their marketplace.

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Multichannel Selling Through Online Marketplaces: Present and Future

Amazon dominates and eBay is transforming, while major new contenders and niche marketplaces emerge.

This post is by Linda Chew, Marketing Director at Jazva, a leading provider of cloud-based ecommerce solutions for online merchants.

Multichannel selling is going strong and no retailer wants to be left behind. While multichannel selling offers unlimited possibilities, it also poses challenges for the online seller.

Retailers today can set up shop in so many places, but not all channels will be ideal for their business. Retailers must consider a range of factors, including marketplace policies, hosting fees, operational complications, and different buying behaviors, among others, when approaching marketplace expansion.

U.S. ecommerce currently accounts for 8.4% of total retail sales, and it is consistently trending upwards and outpacing the growth of physical store sales. But it still has plenty of room for expansion. Forrester predicts that ecommerce will reach $523 billion in sales by 2020 in the U.S.

Most of this growth will be driven by third-party sellers on online marketplaces, particularly Amazon and eBay, the two marketplaces that make up about 95% of marketplace sales in the U.S. In fact, 65% of online shoppers feel comfortable purchasing from merchants they never heard of before on these marketplaces.

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Product Sourcing Tools: the Essential Guide for Online Sellers

Software and services for Amazon/eBay market research, importing, private labeling, arbitrage, wholesale, liquidation and dropshipping

Good sources of inventory aren’t just lying out in the open for everyone to see, you have to go looking for them. But the quest to find profitable products is not easy – it’s almost like searching for buried treasure.

First, you’ll need some sort of map to guide you, rather than just wandering around at random. But don’t expect to have an X marking the perfect spot.

You’ll also need “pieces of eight” to invest. The more gold doubloons you have at your disposal, the more options and leverage you will have with suppliers.

Then you’ll need the right tools for the job. A compass and telescope won’t get you far, but there are software and services available that can help a great deal.

In this post I’ll walk you through the Product Sourcing category of the Web Retailer directory. It covers market research, product evaluation, importing and private label, online arbitrage, wholesale, liquidation and dropshipping.

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How to Carry Out an Annual Review of Your Chinese Suppliers

Identify key problems, work together on solutions, and grow your business together – or fire them!

This post is by Gary Huang, an American based in Shanghai, China. Gary has been working in sourcing since 2008, and is the creator of 80/20 Sourcing which teaches online sellers and small business importers how to save time and make more money when sourcing from suppliers in China.

When sourcing from suppliers abroad, oftentimes we are so bogged down in the day-to-day communications, fixing problems, placing orders, and handling all other parts of our business, we rarely take a chance to evaluate how the supplier is performing. One of the best ways is to do this is with a performance review.

Does the sound of that make your skin crawl? The thought of meeting with your boss and having him pick apart all the good and bad you’ve done all year. We hate that feeling when someone gives you negative feedback despite the fact it’s “for your own good”. The idea is that this way you recognize your weaknesses, and ideally identify ways to work together to improve upon them.

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