Directory News

September 2014 | August 2014 »

Marketplace repricing system Feedvisor has released a new Revenue Intelligence Dashboard which shows in-depth business information and alerts.

The Dashboard, designed for high volume Amazon merchants, uses self-learning algorithms to display the most useful information. It is the first of its kind for online marketplace sellers, says Feedvisor.

Feedvisor's Vice President of R&D Eyal Lanxner said, "Feedvisor's self-learning algorithms collect and analyze a massive amount of information from thousands of data points, which have until now been used to drive our repricing platform. We have now opened up this rich data to our customers in a clean and intuitive way, providing them with a level of knowledge they simply did not have access to before. Our new Dashboard delivers critical business insights and adaptive alerts, which will play a key role in the day-to-day management of a retailer’s online business."

Feedvisor’s algorithms automatically analyze the competitive environment, product demand, and price elasticity of every product in a seller's inventory. For example, the Dashboard will highlight items that are not selling or selling too fast, show why this is happening, and enable sellers to make any necessary changes.

The new Dashboard has been developed with input from Feedvisor's customers, and tested by selected Amazon Marketplace sellers. As part of the launch, Feedvisor is offering high volume Amazon sellers the chance to try it out free for 14 days.

Source: Feedvisor

A new tool called FuseSMS enables sellers to easily provide customer support by SMS text messages.

Using FuseSMS customers can send questions by text message, and the seller can respond using a web-based control panel.

The company is currently running a special promotion for online sellers of a free month's trial worth $45, which includes:

  • $30 for a month of FuseSMS service
  • $5 for a text enabled phone number
  • $10 for 500 text messages (normally 2¢ per message)

Pricing may vary outside the US.

Source: Fusemachines

Version 9 of Multichannel Order Manager (M.O.M.) has new features including wireless picking and a redesigned import/export.

Other new features in M.O.M. v9 include lot tracking, and advanced product forecasting. The update helps customers streamline order processing, improve picking and packing accuracy, and enhance visibility of orders and inventory.

Dydacomp CEO Fred Lizza said, "M.O.M. Version 9 and its complementary products add significant depth to a product already extremely popular with retailers. We've strengthened inventory management functionality for larger businesses, added key capabilities for nutraceutical companies, opened up the range of 3rd party eCommerce platforms supported and improved ease of use, scalability and performance."

Source: Dydacomp

A new version of eBay selling tool for Mac users GarageSale adds support for eBay's Business Policy presets.

eBay Business Policies allow sellers to define presets on the eBay website for shipping, payment, and returns. The presets can be applied through the eBay website or third-party tools like GarageSale. Version 6.8 also includes:

  • Updated shipping services for eBay UK and eBay Australia.
  • Updated category data.
  • Various minor improvements and bug fixes.

GarageSale is an Apple Mac OSX application that allows users to design, post, and manage eBay listings. It is responsible for more than 2 million listings currently on eBay. GarageSale supports eBay Stores, eBay Motors, PayPal, Twitter and international eBay sites.

Source: GarageSale

eBay selling tool suppliers Auctiva and Vendio (both owned by Alibaba), and eBay themselves, are being sued over scrolling gallery technology that was used in the defunct slideLynxx widget (formerly AuctionLynxx).

The lawsuit was filed by Auction Acceleration Corporation (AAC), a subsidiary of "patent portfolio" company ITUS Corporation. It owns two patents which cover "presentation and cross selling technologies enabling auction sellers to cross-sell and upsell additional items to interested buyers, resulting in incremental sales, and higher yields per transaction", according to ITUS. The patents were originally granted to AuctionHelper.

ITUS President and CEO Robert Berman said, "The inventor of this technology was a pioneer in the early days of eBay, building tools that enabled sellers to generate millions of dollars of sales revenue. We will continue to stand up for small inventors and assist them in receiving fair consideration for their inventions, as we build value for our shareholders."

Source: EcommerceBytes and ITUS

12 suppliers listed in the Web Retailer directory will be exhibiting at the eCommerce Expo in London on 1 - 2 October 2014.

The exhibitors include: Avalara, Brightpearl, ChannelAdvisor, eSellerPro, James and James Fulfilment, Linnworks, M2E Pro, Neteven, plentymarkets, WebInterpret, Seller Dynamics and Veeqo.

Source: eCommerce Expo

Liquidation maketplace has opened a new warehouse in Indianapolis.

The new BidOnFusion warehouse will employ up to 20 people and will enable the company to better serve customers in the US Midwest and East Coast with lower shipping rates and faster delivery times, as well as easier access to sale preview days and pickup times.

BidOnFusion CEO Sebastian Baerend said, "We are thrilled to become a part of the Indianapolis community and establish a presence in this thriving market. We look forward to meeting our new Midwestern neighbors." is a marketplace for returns and excess inventory of large retailers including Sam's Club, Walmart Stores,, TigerDirect, Target, Costco, Inmar and The Home Depot.

Source: PRWeb

Order and marketplace management tool Mailware has changed its name to Channergy.

As well as the new name, the interface is being updated with a "modern web page feel", according to suppliers Mailware customers can upgrade to Channergy in the same way as they would for a new Mailware version.

Mailware began its life 19 years ago as a tool for mail order businesses. It has developed into an ecommerce system for managing orders, channels, inventory and more.

Source: Channergy

Order fulfillment company Shipwire has released new APIs and a developer center to help third-parties connect to their services.

The new RESTful APIs replace older XML APIs and provide access to stock, rate and order information. A new Developer Center with complete API reference, tutorials, product roadmap and interactive test console will help developers build tools compatible with Shipwire.

Shipwire Marketing Director Dimitri Onistsuk wrote on the Shipwire blog, "The Developer Center will house the world’s most robust shipping and logistics API. This launch is just the start of a whole new phase in developer support, and we look forward to hearing your feedback about these changes."

Source: Shipwire

UK shipping software provider MetaPack has been ranked 51st on the annual Sunday Times Hiscox Tech Track 100.

MetaPack CEO and founder Patrick Wall said, "It's great to see that our team's commitment to growing MetaPack's business is being recognised and we're privileged to feature in this line-up alongside some of Britain's biggest tech companies. The last few years have seen MetaPack go from strength to strength and we’re looking forward to continuing to deliver a top quality experience to our growing customer base."

Companies in the Tech Track 100 are ranked by average annual sales growth over the last three years, with Metapack growing by 64% each year.

Source: Metapack

UK ecommerce loans specialist ezbob is now listed as a lender in the Better Business Finance directory run by the British Bankers' Association.

ezbob CEO Tomer Guriel said, "We are happy to be part of Better Business Finance and hope business owners will now discover they have more options for their funding. With ezbob’s simple application process and 1 hour funding approval for loans up to £50,000, receiving an SME loan has never been easier."

Better Business Finance was set up by Barclay’s HSBC, RBS, Lloyds, and Santander to help UK SMEs find funding for their business by having a informational web site listing many different funding options, including the traditional banks, alternative lenders and now ezbob business loans.

ezbob are also in partnership talks with UK high street banks to become their SME alternative lending partner, similar to the partnership between Santander and Funding Circle.

Source: ezbob

UK fulfillment house James and James Fulfilment has been shortlisted for the Best SME award at the Supply Chain Excellence Awards to be held on 5 November in London.

The nomination recognises the work done with client Larsson and Jennings in providing innovative e-fulfilment services to customers for their high quality range of watches. The nomination recognised a new responsive fulfilment system that needed to be implemented quickly to meet seasonal deadlines, without jeopardising the customer experience.

James and James have also been nominated in the Best Innovation in eCommerce Delivery/Logistics category in the eCommerce Excellence Awards.

Source: James and James

European ecommerce software supplier Neteven has received a new investment of $4.9 million, and added support for selling on fashion marketplace Spartoo.

Neteven’s investors include A Plus Finance, ERMAK, Supremum Capital, the founders of Ogone and Concentric. It has also hired Ashley Maroney from ChannelAdvisor to head up its new London office.

Neteven co-founder and CEO Greg Zemor said, "It has been an exciting past few months for Neteven with a new round of investment secured, the expansion into the UK and Germany and the fast growth of our business. These are all crucial steps in making Neteven a truly global brand."

Neteven has also announced a new integration with footwear marketplace Spartoo, allowing its customers to sell products on Spartoo's marketplaces in France, Italy and the UK. Spartoo is present in 20 European countries and has 14 million visitors per month.

Channel marketing software provider Lengow also added support for Spartoo recently.

Source: Neteven for $4.9 million investment and Spartoo integration.

An update to Amazon marketplace management tool SellerEngine Plus includes updates to its shipping and repricing modules.

The improvements include:

  • Five new tabs in the "FBA Shipments Manager" to provide more visibility of FBA shipments.
  • The ability to add case packs to FBA shipments without having to open and split cases.
  • A new "Price Changed By" column to show the price difference resulting from the last repricing run.
  • The ability to filter out Amazon and other "megasellers" in the repricing rules wizard.

Source: SellerEngine

Feedback tool for Amazon sellers FeedbackFive has created new options to control when feedback requests are sent.

Sellers with FeedbackFive Pro and higher plans can now send feedback requests based on estimated delivery date for FBA orders, or based on the merchant’s own promised delivery date for non-FBA orders.

Supplier eComEngine has found Amazon's estimated delivery date for FBA orders to be "highly reliable" so third-party sellers can solicit feedback on or just after the day of delivery with over 95 percent accuracy. Requesting feedback based on order date remains an option, and is one which has "generated millions of positive feedbacks for Amazon sellers using FeedbackFive" according to eComEngine.

Sellers opting to send feedback requests based on delivery date should be wary of Amazon policies, which prohibit emails whose main point is communicating that an order is shipping, has shipped or was delivered.

Source: FeedbackFive

Provider of automated repricing for Amazon sellers Feedvisor has updated their popular guide to winning the Amazon Buy Box.

The September 2014 edition of the Buy Box Bible has been updated for recent Amazon changes, and includes new sections on the mobile Buy Box, Featured Merchant status, new Amazon terminology, and practical tips for improving seller feedback.

A summary from the original Buy Box Bible is included in Web Retailer's Marketplace Repricing: The Ultimate Guide.

The new Buy Box Bible can be downloaded here (name and email required).

Source: Feedvisor

UK shipping software provider MetaPack will be running their annual Delivery Conference on 3 February 2015 in London.

The conference brings together experts from retail, customer service and logistics. Speakers for 2015 are yet to be announced, but 2014 keynote speakers included senior executives from ASOS, Google, eBay, Tesco and Royal Mail.

Source: Metapack Delivery Conference

Marketplace management software provider Linnworks is running a webinar with eBay on 18 September on the topic of increasing European eBay sales.

The free webinar will talk about the benefits of cross border trade, how to get listings translated, and the eBay International Acceleration Programme. A guest speaker will share their experiences of international selling, and the business expansion that resulted. Register here.

Source: Linnworks

The enterprise edition of ecommerce management system SalesWarp has been independently evaluated and verified as an Order Management System by FitForCommerce.

SalesWarp CEO & Founder David Potts said, "Achieving verification from FitForCommerce adds tremendous credibility and transparency to SalesWarp. With the FFC Verified seal of approval, more retailers will look to SalesWarp as a proven order management system that will actually meet their needs and expectations."

Order management is one feature of SalesWarp and allows retailers to automate the fulfillment process and customize processes based on their specific business and operational needs.

FitForCommerce is an ecommerce consultancy, and their verification process evaluates and validates technology provider claims. The FFC evaluation includes a checklist of over 80 features and a live product demonstration.

Source: SalesWarp

Ecommerce management system Ecomdash has released updates which include lister enhancements, the ability to create kits in bulk, FBA support, and new point of sale functionality.

The new features implemented in August include:

  • Lister improvements including bulk upload of images and enhanced item specifics and attributes.
  • Bulk creation of kits using a new file format.
  • FBA support at the product level to improve stock level synchronization.
  • Purchase order updates to help streamline the process from creation to receiving.
  • Faster synchronization across all sales channels.

Ecomdash Chief Technology Engineer Darrin Kidd said, "We're excited about the launch of ecomlister as an included application within the ecomdash suite of software tools. We know how valuable this tool will be for sellers who need to quickly respond to the needs of the marketplace and list products as soon as they are available."

Ecomdash also has new support for physical points of sale. The new functionality means sellers can consolidate physical and ecommerce sales and inventory, and view them together. This reduces the risk of overselling, and allows reporting across the whole business.

Source: Ecomdash for August updates and POS functionality.

UK order fulfillment service James and James has moved its warehouse and half a million products to a new location, while still packing and shipping every order on time.

The move took place over the August bank holiday weekend and saw the relocation of 1,000 locations containing 500,000 products. All the weekend's orders were packed and shipped by Tuesday afternoon, in line with the company's customer promise.

Source: James and James Fulfilment

US sales tax reporting tool TaxJar has added support for Square's mobile payment system.

Business owners using Square can now send all of their sales data to TaxJar for automated sales tax reporting.

Square provide a iOS-based payment device for US retailers.

Source: TaxJar

Cloud-based shopping cart Bigcommerce now offers its customers support 24 hours a day and 7 days a week.

Bigcommerce sellers can contact support via phone, chat or email at any time. The change follows customer feedback, and will help the company support part-time and overseas sellers. Bigcommerce has store owners in more than 100 countries.

Source: Bigcommerce

German marketplace management software plentymarkets has integrated BitPay so its sellers can now take payment in Bitcoin.

If a customer chooses Bitcoin as the payment method, they will be forwarded to BitPay to complete payment. Bitcoin offers some advantages for sellers including anonymity, worldwide use, no transaction or currency fees, and no risk of credit card-style fraud or chargebacks.

BitPay is the leading payment service provider for Bitcoin, enabling retailers to accept Bitcoin for payment in the same way as credit cards or Paypal. Merchants can keep some revenue in Bitcoin or immediately convert payments to a traditional currency.

Source: plentymarkets

Multichannel management tool CORESense has release its own API and integrated with TrueShip's shipping software ReadyShipper.

The web services API opens up the CORESense back office to developers and retailers, allowing them to access data and integrate third-party applications. CORESense customers have already used it to integrate shopping carts and other applications, and it was used internally by CORESense to develop their new mobile point of sale app.

CORESense President Chris Martin said, "Up until now, integration has been a complex and expensive endeavor. Now with the introduction of this API, clients benefit from a robust and affordable technology that enables them to better tailor the CORESense solution to meet their unique business requirements. It also encourages third party application developers to extend their reach to the many CORESense clients."

The new integration with shipping software ReadyShipper gives CORESense users a single integrated system to manage and automate UPS, FedEx and USPS shipping. ReadyShipper can automatically extract order information from CORESense, and send tracking information back to update customers with shipping details.

TrueShip President of Sales Daniel Koernke said, "We are pleased to announce the CORESense integration for ReadyShipper. This powerful cloud-based ecommerce software now combines with our shipping software to deliver the ultimate all-in-one ecommerce solution. CORESense is a fantastic system for a business that wants to truly combine all their sales channels, both online and physical stores, into one online system. We’re happy to provide them a shipping software to complement those powerful features."

Source: CORESense for API and Trueship

September 2014 | August 2014 »
Do you have news for us? Let us know