RepricerExpress Bug Reduces Prices to One Pence on Amazon UK

Amazon and Rakuten repricing software RepricerExpress had a bug on Friday which reduced its merchants prices to only 1 pence.

The glitch happened on 12 December between 7pm and 8pm UK time. RepricerExpress CEO Brendan Doherty said the company was "continuing to work to identify how this problem occurred and to put measures in place to ensure that it does not happen again".

An Amazon spokesman told Sky News: "We are now reviewing the small number of orders that were processed and will be reaching out to any affected sellers directly. We responded quickly and were able to cancel the vast majority of orders placed on these affected items immediately and no costs or fees will be incurred by sellers for these cancelled orders. In the small number of cases where orders were processed, we are asking sellers to contact the third party software company responsible for their pricing in order to discuss next steps in terms of any compensation that may be due."

Source: Channel 4 News

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