SalesWarp Integrates SendGrid and Zendesk
Ecommerce software supplier SalesWarp has integrated its solution with email service provider SendGrid, and made it easier to submit support tickets via Zendesk.
With SendGrid, a free but optional service for SalesWarp clients, retailers have been able to improve delivery rates of transactional emails sent to customers. SendGrid delivers order and shipment confirmations and other emails on behalf of the retailer and provides real-time visibility of delivery using the SendGrid customer portal.
Helpdesk system Zendesk is used by SalesWarp to respond to software issues, questions, and feedback submitted by users. Zendesk is now integrated into every interface within SalesWarp, so feedback can be submitted when and where the issue occurs. The plugin includes a wizard to guide the user through capturing a screen shot and submitting detailed feedback.