XSellco Fusion Now Supports eBay Returns and Resolutions
Ecommerce customer support tool XSellco Fusion now supports eBay's process for returns, resolution cases and cancellations.
Fusion now receives buyer requests from eBay, enabling them to be handled alongside other messages in the system. Custom labels can be used to help prioritize replies, and reply templates and smart tags save time by providing pre-written responses and automatically inserting order information.
eBay returns and resolution cases directly impact seller reputation if not resolved, and can even lead to payments being limited or frozen.