ReplyManager Releases One-Click eBay Order Search

Ecommerce customer support management tool ReplyManager has added a new feature which finds eBay orders from within the ReplyManager system.

The new eBay Order Search allows ReplyManager customers to search for orders by Buyer ID or email address without having to leave ReplyManager, saving time when answering eBay customer support queries.

Order data can be viewed including name, address, payment, shipping and tracking information, and the search can run across multiple eBay accounts.

XSellco CEO Victor Corcoran said, "eBay Order Search offers ReplyManager customers a simple, but powerful integration that will increase response times when buyers ask order specific questions, like whether a package was shipped, the tracking number and much more. It is our goal to build scalable, powerful customer support tools for online sellers. Giving ReplyManager users instant access to essential customer data through eBay Order Search is another step towards that goal".

The new feature is only available to ReplyManager customers on an upgraded plan.

Source: ReplyManager

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