Linnworks News: UI Improvements; Expanded Technical Support; New Apps
Multichannel management system Linnworks has improved the navigation of its cloud-based UI this week, alongside new investment in technical support and popular new apps.
Linnworks.net menus have undergone a major redesign, providing easier navigation, more space for core tasks, a more intuitive feel, and embedded technical support.
A new "sync status" tool bar shows exactly when information is being synced and if there have been any errors.
Expanded Technical Support
Linnwork's recent annual customer survey, while mostly positive, identified technical support capacity as needing improvement. As a result, Linnworks have significantly increased their investment in that department.
The investment will help them increase the number of support representatives available to respond to tickets, live chats and phone calls.
Anton Tshubarov, Technical Support Manager at Linnworks, said, "With the expanded Linnworks Technical Support Team, we are looking forward to offering a better service to our customers than ever before."
New Store and Mobile Apps
Two new Linnworks apps have been released, one in the Linnworks App Store and another for Android mobile devices.
The eBay Price and Competition Analysis Application helps eBay sellers price competitively against the competition. It is now the most downloaded app on the Linnworks App Store.
The app finds listing competitors to allow quick price comparisons. It searches using EANs, UPCs, the eBay Product Catalog and also by keyword to match products, then shows competitor listings, best match ranks and a summary price comparison.
The second app, from eBusiness Guru, is for Android devices and is called LinnKwik. It allows business owners to keep an eye on the status of their orders and shipping despatches.