XSellco Fusion Adds Folders and Dynamic Rules
Ecommerce customer support tool XSellco Fusion has released a new feature to improve customer support efficiency.
"Folders & Rules" provides the ability to filter tickets and assign team members directly to them.
Folders and Labels can be used to group messages in different ways. For example, a group called "Issue Types" could have Labels like ‘Refund', Damaged Products', ‘No Delivery', ‘Late Shipment', etc.
Dynamic Rules can then route support tickets into specific Folders and Labels, and assign team members to them. Labels can also notify agents of the ticket urgency.
Fusion also has a newly designed user interface, designed to bring the most frequently used features to the fore.