Linnworks Announces New Pricing Plans With 24/7 Support
Multichannel management system Linnworks has announced new pricing plans including 24/7 unlimited customer support.
The new plans, to be rolled out on Tuesday 13th September, replace six previous plans with varying levels of support and system functionality.
The new model has only three plans, and no longer limits support or functionality on either of the paid subscriptions. All paying customers will have access to unlimited 24/7 support, by means of phone, live chat or the helpdesk system.
The new pricing model is instead based on the number of users. The Professional plan costs £150 per month for up to two users, plus £50 each for any additional users. The Corporate plan, at £1,000 per month, supports unlimited users.
Writing on the Linnworks blog, Head of Business Development Artem Verovenko said, "Our existing pricing model limits our customers to a certain level of support and system functionality, however the reality is that we cannot build a world-class solution by limiting customers on either. It is for this reason why we have introduced these changes to our support model and pricing structure."
Existing customers will have up until January 16th 2017, before they need to move onto one of the new pricing plans. They can, however, choose to move over at any time from the 13th September 2016, should they wish to benefit from unlimited 24/7 support.