USPS Tracking Numbers Generated from Shippo Now Active Within One Hour
USPS tracking numbers for shipments created through shipping system Shippo will now be live on the USPS site within one hour.
Previously, customers with USPS tracking numbers would see an "unknown tracking number" message when they went to the USPS website to track their shipment. The delay generated customer support overhead because consumers would contact businesses to tell them they had sent out a "bad tracking number".
Now, customers who receive a tracking number from a shipment created on Shippo will see that their shipment has been found, within 1 hour of the label being generated. The status is marked as "pre-shipment" and the origin address is shown, until the shipment is actually in transit.