Multichannel ecommerce solution Volo has raised £6.2 million to expand its business into North America and across other international sales channels.
"Our mission continues to be ‘to make selling online as easy as buying online.' Through simplifying the selling process and adding valuable analytics our customers continuously outperform the market and typically grow their business by 100% or more by their third year with Volo. This investment will enable us to help more businesses grow and accelerate our international expansion whilst continuing to innovate across the platform", said Paul Watson, CEO of Volo Commerce.
The funding round was led by NVM Private Equity with participation from funds managed by Downing LLP.
"The growth in multichannel e-commerce continues to accelerate and is a huge opportunity but also a complex challenge for most businesses. Volo has built a platform that removes much of this complexity with a revenue model that aligns with its customers to drive growth" said NVM Private Equity Investment Director Charlie Winward. "We look forward to partnering with Volo as Paul and the team bring their solution and expertise to new customers."
Volo Commerce enables brands and retailers to maximise the opportunity of multichannel commerce. By deploying Volo's software platform, customers are able to efficiently and rapidly grow their e-commerce business by accessing leading marketplaces such as Amazon, eBay and Walmart, and automating all aspects of the selling process.
Ecommerce management system Volo has connected its platform with Amazon Web Services (AWS) and the AWS API Gateway.
Paul McCorquodale, COO of Volo Commerce, said: "The AWS platform delivers increased API performance throughout the retail calendar, especially during peak periods like Black Friday or Christmas which enable our customers to develop their businesses faster."
The Amazon API Management platform provides a high-performance, scalable and secure architecture that enables efficient communication between customers' software systems and web services. With the API Gateway, the Volo platform further increases its security, reliability and resilience.
AWS powers hundreds of thousands of businesses in over 190 countries. The API Gateway is a fully managed service for creating, publishing, maintaining, monitoring and securing a large number of APIs, through AWS. APIs enable the Volo platform to send and receive information to and from other applications and systems.
"By boosting automation and connections to other systems like marketplaces, channels, suppliers or fulfilment systems, Volo increases its reliability, resilience, security and traffic flow," adds McCorquodale.
Multichannel ecommerce solution Volo has won the Best Product award at the recent eCommerce Awards in London, UK.
Volo won for its new analytics and reporting suite, Volo Vision.
Paul Watson, CEO of Volo Commerce said, "This achievement is a huge group effort and wouldn't have been possible without the continued support of our customers. Working with such exciting eCommerce businesses gives us a real insight into the challenges they face on a daily basis. This feeds directly into every product refinement, new feature and service enhancement we make. This includes Volo Vision."
"Winning this award is an amazing endorsement for an amazing team. We take pride in the way we listen to our customers and create solutions that make a real difference to their fortunes. Our aim is to make selling online as easy as buying online and this award recognises that direction."
Volo Commerce works closely with online merchants and large brands selling across marketplaces such as eBay, Amazon, and Rakuten as well as their websites. The company combines powerful technology with its expertise of marketplaces to drive growth and eradicate the complexity of sales and order fulfilment for retailers.
In 2015, the company processed more than 40 million orders and helped ship 22 million parcels to 196 countries. Customers typically achieve over 50% revenue increase in the first year with Volo and 100% by the second year.
Ecommerce management system Volo has improved its built-in reporting and analytics module.
The module, called Volo Vision, now includes full cost calculations for profit and loss analysis. The upgrade will help improve profitability and decision-making by providing accurate profit margin reporting and eliminating manual data entry.
The module enables granular recording and accounting, down to the individual SKU level. Sellers can set the degree of detail required and enter any costs incurred outside of the Volo platform to calculate accurate profit or loss figures.
Out of the box reports include a Margin Breakdown report, SKU Margin report, Order Margin report and Margin Performance report - showing margin changes and trends over time.
Paul Watson, CEO of Volo Commerce, said, "We know from our experience that many merchants and retailers either spend a lot of time and effort analysing their profit and loss, or don't do enough of it. It also happens after the sale, and feels more like an audit than a way of actively doing business. We've brought the intelligence into our solution so that you can capture costs during the general course of your business and have the answers at your fingertips. In so doing, we want to free sellers, from having to extract data, import data into spreadsheets, build their own formulas – and do this repeatedly."
Multichannel ecommerce solution Volo has released a new management and analytics tool for Amazon FBA sellers.
The new feature, called FBA Connect, is designed to help sellers grow their Amazon sales and improve their operational efficiencies.
FBA Connect provides a workflow that allows users to analyse sales performance on Amazon, automate the synchronisation of stock levels, receive sales orders, perform multi-channel fulfilment, book FBA partner couriers, organise FBA consignments and raise shipments.
By mirroring the Amazon FBA workflow, Volo FBA Connect enables sellers to run all aspects of their Amazon business – along with their other sales channels and marketplaces – from within the Volo platform.
Volo's analytics gives sellers an accurate picture of stock performance so that they can select the right quantities of the right items with the best potential to sell, and then fulfill them in the most cost-effective manner.
FBA Connect also allows businesses to separate pick, pack and dispatch for FBA consignments from sales orders, so dedicated teams can be assigned different parts of the workflow.
Paul Watson, CEO of Volo Commerce, said "Our customers continually tell us that it is hard work managing FBA without good analytics because there are so many data points to consider. By integrating Volo analytics and FBA, sellers can easily allocate items to consignments if they are selling well. It's also important to know how fast an item sells, how many days of stock are left and how long it takes for new stock to come in, so that sellers can plan accordingly. The platform also provides a wide range of labelling and courier options, to maximise cost efficiencies. We are delighted to be able to bring this to market in time for sellers to be ready for the peak trading period."
Multi-channel management solution Volo has added support for Rakuten's UK marketplace (formerly Play.com).
Rakuten acquired Play.com in 2011, when it was the third largest marketplace in the UK. It was relaunched as Rakuten.co.uk earlier this year.
Rakuten has created a single international platform that will support all of Rakuten's international marketplaces, making it easy for sellers to list globally.
Paul also revealed that Volo's customers hold the records for both the highest sales by value, and the highest by order volume, in a single day on eBay, worldwide.
Source: Web Retailer Blog
Ecommerce software company Volo (formerly eSellerPro) has released a new educational section for customers, called "Flight School".
Flight School sits within the Volo Community Hub, and is available to all customers as part of Volo's service. It includes over 60 videos covering key areas of the system, step-by-step instructions, and a schedule for live online training sessions. "Flight Simulator" eLearning modules are highly interactive, featuring software simulations, quizzes and activities to help understand the processes and concepts.
Volo has also announced a new "Pilot Licence" certification programme. The Pilot Licence helps teams make the best use of Volo, reducing operational costs and growing marketplace sales. The programme consists of a series of core modules covering importing inventory, preparing products to list to eBay and Amazon, and using channel profiles to streamline the process.
Customers can train for the programme using a two-week course of online training sessions, or learn at their own pace using interactive eLearning modules. To pass the certification, they will need to complete a series of practice tasks.
Darren Edels, Head of Implementations and Training at Volo said, "Volo is so much more than just a software solution. Our training offering is just one of the great customer benefits that differentiate our service from others in the market".
Louise Harkin, Training Team Lead, added, "The Training Team at Volo is passionate about helping customers get the most from the Volo software and ensuring they are best equipped for success. We really want to help our customers' businesses fly".
This month's Internet Retailing Expo at the NEC, Birmingham, UK, features 24 suppliers listed in the Web Retailer directory.
The conference takes place from 25-26 March and exhibitors include 2nd Office, Asendia, Avalara, Brightpearl, ChannelAdvisor, Currencies Direct, Frooition, Genie & The Geek, James and James Fulfilment, Lengow, Linnworks, MetaPack, Neteven, One Stop Order Processing, plentymarkets, Scurri, Seller Dynamics, Selro, Visualsoft, Volo, Pentagon, WebInterpret, Wiser and XSellco.
IRX is the largest ecommerce exhibition in the UK, providing a unique opportunity to research suppliers as well as a range of free educational talks.
Source: Internet Retailing Expo
Ecommerce management solution eSellerPro has rebranded as Volo.
The new name, which is Italian for "flight", was chosen to reflect the company's belief that the ecommerce industry has parallels with the pioneering age of aviation – because both feature technology innovations creating possibilities that did not previously exist.
CEO Paul Watson said "People selling online are driven by an early passion that soon evolves into ambition to grow a successful business, Volo is designed to help them fulfil that ambition beyond that which they thought possible. Typically we see an online merchant double their revenue within two years of adopting our platform. This evolution of our brand reflects that growth and our ambition to build the world's most successful community of online, multi-channel sellers. We remain committed to our customers' success and our shared value model will not change. Our customers want to see their business fly. So do we."
Chris Farrelly, founder and CTO, Volo added: "eSellerPro has been the most comprehensive ecommerce platform for online entrepreneurs for quite some time. The next phase in our growth is about energising and fuelling our customers to transform their revenue growth. We have now reached the point where, in order to drive this success further upward and demonstrate that we can go far beyond just the technology, we need to rebrand and reposition ourselves."
eSellerPro was first launched in 2006 by Sandbourne Systems Ltd, a privately held UK company. It now processes more than 40m sales orders annually, and has customers including Superdry, Halfords, Homebase and Currys PCWorld.
Paul Watson, CEO of eSellerPro, commented: "We are well aware that many of our customers choose eSellerPro because of the breadth of what our software can do and our responsiveness to their requests for new things. This is especially true for couriers, and we're adding courier integrations all the time. It's not only the quantity of couriers we can integrate that's important, it's the quality too. The depth of our integrations gives our customers control of their business, so that they can do everything they need quickly and seamlessly from one system."
eSellerPro has added seven new carrier integrations in the last 18 months:
- myHermes (direct API integration, for retailers shipping over 150 parcels a week) – October 2014
- Endicia – September 2014
- Hermes Corporate (for retailers shipping over 250,000 parcels a year) – August 2014
- Parcelforce Express Link v9 – June 2014
- Interlink Online – November 2013
- DPD Online – November 2013
- Royal Mail Customer Own Solution ("COS") – May 2013
Over 20 carriers are now supported on the platform.
A new article covers innovative UK marketplace Flubit in detail, including sales volume, software support, and the million dollar question - whether it's really worth selling there!
Marketplace management tools with Flubit support built-in include: Brightpearl, ChannelAdvisor Marketplaces, ChannelGrabber, eSellerPro, Faab Multi Channel, Lengow, Linnworks, Plentymarkets, SellerExpress, Seller Dynamics, StoreFeeder, and XSellco.
Source: Web Retailer blog
Marketplace management software provider eSellerPro has launched a new Community Hub for clients, partners and staff to share knowledge about the eSellerPro platform and successful online marketplace selling.
Within a week of launch over 100 customers had signed up and contributed over 350 posts. The Hub is designed to improve the way eSellerPro communicates with its community and help them be more successful.
Community Hub content includes:
- Events, articles and announcements.
- Discussion forum.
- Resource library of guides, tools, tips and tricks.
Paul Watson, CEO of eSellerPro, added: "The eSellerPro Community Hub is designed and inspired by our broader mission to create the world's most successful community of online marketplace sellers. Our goal with the Hub is therefore to give our ecommerce community more opportunity to get closer to eSellerPro, get the answers it needs quickly and help shape the future direction of the technology and the community. The more community members engage with their peers, eSellerPro partners and staff on the Hub, the more they and the community benefits. I'd like to thank our clients and partners for their feedback and contributions so far to make this possible. We hope to see you all on the Hub!"
The seven Certified Providers under the new program are:
eBay's Vice President of Merchant Development John Strosahl said, "At eBay, we're committed to helping our sellers be successful. Through this program, we’re continuing to invest in our trusted Marketplace by bringing new proven merchants onboard. We’re thrilled that Ally Commerce, eSellerPro, Kadro, Mercent, Monsoon Commerce, Shopping Feed and Solid Commerce have joined our enhanced Certified Provider Program. Each of these providers will be arming new merchants with the tools and coaching them how to quickly grow their eBay business."
The new program will be fully rolled out next year.
12 suppliers listed in the Web Retailer directory will be exhibiting at the eCommerce Expo in London on 1 - 2 October 2014.
Source: eCommerce Expo
Multichannel ecommerce software provider eSellerPro is hosting three customer roadshow events in the UK this September.
The one-day seminars, taking place in Cheltenham, London and Manchester, will include talks from eSellerPro team members and cover topics including training, webshops, marketing, the eBay search engine and promotions manager, tips for increasing sales, Amazon listing and more.
The roadshows are intended for existing customers and will take place on:
- 16th September in Cheltenham at the eSellerPro offices
- 18th September in London at the Cabinet War Rooms
- 23rd September in Manchester at The Studios
Multichannel ecommerce software provider eSellerPro has expanded its management team in the areas of software development, account management and marketing.
"At eSellerPro, we’re focussed on product innovation and sharing our marketplace experience and best practices. Our mission is to empower our customers to deliver a great multi-channel experience to the consumer. To support this goal, we've brought onboard three key hires to drive product innovation, customer experience and realise our global growth ambitions." said Paul Watson, eSellerPro’s CEO.
John Powell has joined as Director of Software Engineering, Dan Burnham joins as Head of Account Management from Pentagon Interactive, and Jonathan Tait has joined as Marketing Manager from Redwood Software.
"This award underpins another great year for the company, one where our platform processed 39m sales orders and 25m parcels shipped" said Paul Watson, CEO at eSellerPro. "The award is a richly deserved accolade for the eSellerPro team and we thank our customers and partners for making it possible with us."
"We are ecstatic about winning the prestigious Red Herring award and view it as a sign that our achievements over the last two years have been recognized by the industry," said Feedvisor’s Co-Founder and CEO, Victor Rosenman, who himself presented at the Forum. "It is testimony to our hard work and a great honor for us. We've developed a solid product and are constantly fine-tuning it according to our customers' needs. It is also reflective of our growing customer base and our high rates of customer satisfaction."
Red Herring's Top 100 Europe list is a mark of distinction for new companies and entrepreneurs. Red Herring’s editors were among the first to recognise that companies such as Facebook, Twitter, Google, Yahoo, Skype, Salesforce.com, YouTube, and eBay would change the way we live and work.
The classroom-based education programme, in partnership with ecommerce consultancy Genie & The Geek, will deliver practical advice and best practices to help marketplace sellers grow and achieve their business goals.
Three modules will be offered:
- Launch: for businesses starting to sell on marketplaces.
- Accelerate: for businesses already selling on marketplaces and looking to grow and diversify.
- Extend: for established brands, manufacturers and large retailers looking to expand onto marketplaces.
The sessions will provide training, hands-on advice, and networking opportunities. Topics will include brand management, cross border trade and tools for online selling.
Tayyab Akhlaq, Managing Director at Genie and the Geek said "In order to really prepare retailers for developing their marketplace business, we needed to offer true value. We could only do this by combining our knowledge of using eBay, and eSellerPro’s extensive experience of managing online marketplace solutions for businesses. The courses are all-encompassing and will provide training and support which is both practical and usable."
For more information and to pre-register visit Marketplace University.
Ecommerce management solution eSellerPro has a new CEO, Paul Watson, who joins the company from Star Technology Services.
Watson said "The eSellerPro platform allows a business to sync their complex systems across multiple on-line sales channels, eBay, Amazon, and Rakuten’s Play.com, without the usual integration challenges. Evolving our product, support and service will be essential to enhance the overall customer experience. The next few years are going to be very exciting for eSellerPro."
eSellerPro recently received an additional £1.3m investment through Notion Capital. Outgoing CEO Keith Bird was appointed in January 2011.
Ecommerce management solution eSellerPro supports eBay UK's new click-and-collect pilot scheme with highstreet retailer Argos.
The feature enables sellers to specify collection in their own stores or through the Argos chain.
The eBay/Argos scheme is being piloted in about 150 Argos stores, and at least 50 eBay merchants are taking part. It is seen as a response to Amazon's "Locker" collection system.
Ecommerce software provider eSellerPro will be visiting Manchester, Bristol and London on 17, 18 and 19 September respectively, with their UK Seller Series of day-long conferences.
The events will reach out to eSellerPro sellers and provide tangible advice to help them improve their businesses. The day will start with the eSellerPro product roadmap, then cover ecommerce tips and information.
Marketplace management software provider eSellerPro is running a webinar on July 16th on the VAT implications of selling to countries within the EU.
The webinar, being held in partnership with tax experts Meridian, will help online sellers understand what triggers a VAT liability abroad, distance selling thresholds, and the risks of not being VAT compliant.
The event takes place on Tuesday July 16th, at 11.00 am UK time. More information and registration.
Ecommerce software supplier eSellerPro is hosting a series of webinars at the end of this year.
An Introduction to Play.com will be held on November 28 at 11am GMT. Register here.
Delivery Makes a Difference will be held on November 29 at 11 am GMT. Register here.
'Hitting the Mark' email best practice will be held on December 4 at 11 am GMT. Register here.
UK Ecommerce software provider eSellerPro is holding its annual conference this month at the Williams F1 Conference Centre in Oxfordshire.
The agenda includes updates from the eSellerPro team, then sessions on cross-border selling, mobile commerce, social marketing, ecommerce tips, and panel discussions.
Multichannel retail solution eSellerPro has created two new widgets to enhance searching within eBay stores.
The widgets provide an item specifics faceted search and motor parts compatibility search, and the former can be seen in fashion retailer My1stWish's shop.
"Over the past few years we've seen higher conversion rates due to eBay navigation and search improvements using item specifics. Our new widgets expand on the standard eBay shop search facilities, making it easier for users to find products using item specific and compatibility data", said Mark Withers, Head of Creative Services, eSellerPro. "We are constantly striving to help our customers increase sales and improve the customer experience. We believe these new widgets will provide them, and their customers, with real benefits."
eCommerce software provider eSellerPro have launched a new mobile website service called mShop.
mShop can be delivered as a stand-alone solution or it can be integrated with the retailer’s main website. The service is flexible in terms of design and retailers can include their own customised branding to ensure consistency. An mShop site can be designed, created and operational in under two weeks.
"With consumers increasingly looking to shop on the move via mobile enabled devices, retailers are now more aware of the benefits mCommerce can bring. We are excited to have our new mShop solution in place as it is a great way for retailers to capitalise on this growing market," says Keith Bird, CEO, eSellerPro. "Mobile shopping is only going to continue to increase in popularity and our mShop solution is just the first step in supporting retailers in this journey."
Simon Doidge, Director of PassionAuto a provider of aftermarket car parts currently has a fully operational mShop site commented: "We continued to get an increasing number of requests from our customers regarding a mobile enabled sites, so we saw the creation of a PassionAuto mobile site as the next logical step. Setting up our mShop using eSellerPro was a simple and quick process and we have already begun to notice the benefits."
Key areas to be improved include support, software quality, communication, implementation and system performance. The company now has 85 employees, up from 36 one year ago.
US sellers have been targeted by eSellerPro in the past, but the short-term focus will be UK retailers only.
eCommerce software provider eSellerPro will be hosting a customer conference at Lord's Cricket Ground in London on 15 September 2011.
Topics will include the eSellerPro product roadmap, a customer case study, and presentations from eBay, Amazon, Paypal and MoneyBookers.
eCommerce solutions company eSellerPro have redesigned their website for the first time since the company was founded.
Ecommerce software provider eSellerPro has announced the appointment of Keith Bird as CEO to drive European and US expansion.
"This year has been incredible for eSellerPro," says new CEO, Keith Bird. "Coming from SonicWALL I am used to fast-growth businesses, but this is something else. eSellerPro is already handling more than £500,000 in transactions every day and there is strong demand from customers all over the world. Recent figures show that the UK online retail market continues to expand fast, with latest annual growth estimating a 12.45 per cent increase from £49.8bn in 2009 to £56bn in 2010 - so the next few years should prove to be very exciting for eSellerPro."
The appointment follows a £2 million investment in eSellerPro from Notion Capital.
Multichannel sales solution provider eSellerPro has attracted £2 million of investment from Notion Capital to help grow the business.
Joe Tarragano, Head of European Integration for eBay, said "eSellerPro is an important partner for many of our larger sellers. They make it quick and easy to sell on our platform. Closer integration with their internal systems means customers are leveraging investments they have already made."
eSellerPro was founded in 2006 and, having grown at over 100% per year, its software now processes over £150 million in annual sales.
Our sister-site for UK online sellers, Web Retailer, met eSellerPro at their office in Earl's Croome, Worcestershire, and spoke with Matthew Dean and Chris Farrelly about the company's past, present, and future.
Read the eSellerPro Supplier Spotlight for insights into eSellerPro, marketplace trading, the impact of the financial crisis, and online retail trends.
E-commerce solution eSellerPro now supports PlayTrade, making it possible for users to expand into this new marketplace for UK sellers.
PlayTrade is a new sales venue from UK-based retailer Play.com. Similar in functionality to Amazon Marketplace, PlayTrade allows retailers to list their products on the site, and offers free delivery on all products.
Chris Farrelly, CTO and Chief architect of eSellerPro said: "This is an exciting incremental sales channel for a number of our customers and so the addition of PlayTrade to the range of marketplaces supported by eSellerPro was a high priority to us. We recognise the importance of responding to market developments such as this and making it as simple as possible for our customers to participate in them."