Atandra T-HUB

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Average Rating: starstarhalf stardim stardim star (22 reviews)

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ATANDRA DREADFUL SUPPORT
New

I think the product is good if you get it hooked up eventually and don't mess with it. I have written several times and got nonesense replies to my issues. It doesn't pull orders at times and they said I checked too much??? Hahahaha!!! That's so funny. You push the button to draw down order... more

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Decent product. Tragically, incomprehensibly poor support.
New

What was good about this product or service overall? Product is a 7/10. Average. Decent but not great. Could use a lot of refinement and bug fixes. Could anything have been better? Documentation is poor. Accessing the documentation is difficult. Resources are stratified. Some documentation ... more

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T-hub worse support....actually no support

What was good about this product or service overall? product works....kinda. Could anything have been better? They have the worse customer service if you could even call i that. Manish is the owner and is pretty much the only person with the company. Email, call, file help request takes ... more

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EXTREMELY POOR CUSTOMER SERVICE

We submitted a high priority support request on Sept 16. received an acknowledgement on Sept 20 after sending out reminder. Our issue was transferred to a supervisor on Sept 20.It is now Oct 6, we have sent 3 reminders, no response. And the funny thing is, our issues are not complex, they are sim... more

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Terrible support

What was good about this product or service overall? The product is ok but the service awful. What could have been better?Fire the entire customer service department and start over again. No one should be spared. They are a complete disgrace and make a mockery of customer support. How was the s... more

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I am DONE! - Worst Support Ever

Even though you pay for a yearly support plan, don't expect to get much of any. Further, don't expect any phone support. After a recent problem where only some Amazon FBA orders where importing, it took 2 full days of showing them exactly what the problem was. There was no resolution and they k... more

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Horrific Tech Spport

I have had to return to their tech team 2 and 3 times before finally getting resolution on a technical issue. Their support team is incompetent and does not test to ensure resolution. To make things even more frustrating, I have had to explain my tech issues numerous times to each support person -... more

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WORST TECH SUPPORT I'VE EVER DEALT WITH

No contact number to call a help desk. Must submit a ticket and wait.. and wait.. and wait.. until it is convenient for them to get back to you. Then, the e-mails back and forth start with them trying to diagnose an issue they don't full understand. They'll send you multiple links all to the same ... more

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DON'T DO IT

Quite possibly the worst program I have ever used! When it works its wonderful but every single update breaks the program, and then you get to contact support and wait a few days for response. In the mean time you cant get any of your orders from the website into your financial software. Once y... more

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T-HUB Tech Support Quickly Rectified a Critical Problem

We have all experienced problems with automatic windows updates bringing our PCs to a halt. That happened to us mid morning while processing and shipping orders from our website. The system needed a reboot but would not complete it. We did a hard reboot causing some of the windows files to be corr... more

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Description

T-HUB works with Quickbooks to process orders from marketplaces such as eBay, as well as the seller's own web store.

Orders can be exported to UPS WorldShip, FedEx or Endicia Dazzle and credit card processing by Authorize.Net or QuickBooks Merchant Service is supported.

Latest Reviews

Average Rating: starstarhalf stardim stardim star (22 reviews)

stardim stardim stardim stardim star
ATANDRA DREADFUL SUPPORT

I think the product is good if you get it hooked up eventually and don't mess with it. I have written several times ... more

stardim stardim stardim stardim star
Decent product. Tragically, incomprehensibly poor support.

What was good about this product or service overall? Product is a 7/10. Average. Decent but not great. Could use a ... more

stardim stardim stardim stardim star
T-hub worse support....actually no support

What was good about this product or service overall? product works....kinda. Could anything have been better? Th... more

Related Discussions

Discounted Priority Mail through stamps.com,

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Availability

United States

Requirements

Quickbooks

Compatibility

Platforms Windows Software
Accounting QuickBooks
Amazon Sites Amazon.com
Carriers US Postal Service
eBay Sites eBay.com
Multichannel ChannelAdvisor, Infopia
Payment Authorize.Net
Shipping Software Endicia
Shopping Carts BigCommerce, CandyPress, Magento, Pinnacle Cart, Shopify, ShopSite, VevoCart, Volusion, X-Cart, Yahoo Stores

Pricing

Trial: 15 days

StandardDownload online orders into QuickBooks, creates sales receipts, invoices, payments or sales orders $450 - $900
ProfessionalProvides shipping integration with UPS, FedEx and USPS. Print packing lists, enter phone orders and monitor the bottom line $650 - $1150
AdvancedAs professional plus 2-way inventory sync between QuickBooks and online store $850 - $1350
Plus optional set-up and support fees

Categories

Shipping & Fulfillment » Shipping Tools

Discussions

Discounted Priority Mail through stamps.com,

...you are using Shipworks, Shipstation, T-hub or any other multi carrier tool that... more
comments Want to talk about Atandra T-HUB? Start a new discussion (you don't have to register first).

Supplier

Atandra Systems (no other listings)

The Supplier Says

T-HUB

T-HUB is a simple Order Manager solution to integrate any ecommerce store with QuickBooks. Imports orders in real-time from online stores, handles shipping and charge credit cards from a single screen. Real-time inventory sync updates in-stock quantities in QuickBooks and website. From the supplier's website
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Added 6 Jul 2007. Last updated 18 Nov 2016.
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