Auctiva

Description

Auctiva is a service with a one-page lister, unlimited image hosting, templates, scheduling, and Auctiva Showcase in-auction gallery.

Compatibility

Platforms Web Based
eBay Sites eBay Australia, eBay Canada, eBay Motors, eBay UK, eBay.com
Marketplaces 11 Main

Pricing

Trial: 30 days

Starter PlanUp to 15 listings per month; 500MB of image space $3.95 per month
Advanced PlanUp to 100 listings per month; 1GB of image space $9.95 per month
Elite PlanUnlimited listings, 1.5GB, extra features $14.95 per month
Pro PlanUnlimited listings, 2GB, extra features $19.95 per month

Categories

Marketplace Management » Single Channel

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Added 1 Aug 2003. Last updated 24 Feb 2014.
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Reviews

Average Rating: starstarhalf stardim stardim star (25 reviews)

Review 1 of 25

United States United States
VinylRecordDude
Contributions: 2
Joined: Sep 13, 2012
I have been using the site for a while and decided today it is time to dump these loosers. Their site is very glitchy. Everytime ebay does an update everyone knows about in advance except these guys. Ebay updates criple the Auctiva site for days.They are always very unprepared. Their customer service is slow and sometimes unresponsive or up to 48 hours. That is too long for me to wait when I am trying to run a business. Their e-commerce attempt is pointless. Their underperformaing e-commerec stores are not worth the time they take to set up. I definetely know. We sunk way too much time into their auctiva stores attempt. It is very un-editable and plain. It winds up looking like a 5th graders school project. The worst part is I am a high volume seller and bult my business up using this site. Now all my pictures and info is stuck on this site and they don't have a way to create a simple CSV. It almost seems like a 5th grader is running this site in his garage. I would not reccommend this site to my worst enemy. It would be too bad for even them.
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Review 2 of 25

1 of 1 people found the following review helpful:

United States United States
TMLK
Contributions: 1
Joined: Aug 12, 2011
I am a new user of auctiva and inadvertently created two accounts during my free trial period (transposed two letters on my user name).

I was kind of glad as I wanted to see how good their customer service was. I am pleased to say that my case (submitted online through their help system) was responded to within a half hour. After several back and forths all of whick were timely, my issue was resolved in less than a day.

Their customer service was quick, responsive and resolved my issue in a timely manner and I am not even a paying customer. Very pleased.
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Review 3 of 25

United States United States
Mrshrhartman
Contributions: 1
Joined: Jul 14, 2011
To bad 1 star is the lowest rating available. I would like to give them even less.

I have spent hours trying to resolve problems with their server being down and then up and then down....it just isn't worth it.....Even when it is free.
I have been using it since 2009 and then something happened when Auctiva started offering different levels of service, so I signed up and started using more than just the free services, Big Mistake.

I only every received a form email response to every service issue I emailed Auctiva about. The email response did not every address any of my questions or even apologize for their service being down and unavailable for hours on end without any prior notice.


Despite the service being unavailable for hours without prior notice, the billing department at Auctive is spot on....never missing a charge to my credit card. Last year I was billed twice for the same month of service. Trying to get a credit for the overcharge was another time consuming, negative experience. Again I received a form letter email response that did not answer my questions. I finally just gave up and let them keep the money. It wasn't worth the headache.

This last interruption of service was the final straw. I emailed Auctive how the interruption of service had cost me 20 hours of work and 18 lost listings with photos. Once again I received the standard Auctiva form email response which didn't offer a credit, apology -- nothing...only a "these interruptions of service sometimes happen." I decided to close my account...which has turned out to be another time consuming ongoing nightmare.

I am so done with them and will call my credit card in the morning and reverse the charges from Auctiva. It is certainly a fraud charge....I didn't get the service I was paying them for. I haven't since 20010.
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Review 4 of 25

United States United States
esthercita
Contributions: 1
Joined: Apr 6, 2011
I've been trying to find out why my $9.95 unlimited monthly cost kept going higher, higher and higher every month. It is up to $29.95

I kept getting an error message everytime I tried to access my account and they don't answer the phone or are not available when I am available. I left a message several times.

I finally got a call back and they told me that it was because I did not delete my prior images. That they would credit my account for the error.

I could not figure out how to do it and finally gave up.

I am very upset, they should have issued me a credit (I am not asking for a refund, jus a credit)

I will make sure that this scam is told to everyone I meet and I will put a note at everyone of my listing from now on to let other ebay members know of the scam that Auctiva is doing so that they can charge more and are not willing to give the customer a refund when they should.
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First Comment

United States United States
Teresaml
Contributions: 1
Joined: Jun 2, 2011
Auctiva refuses to let me cancel account!
Jun 2, 2011
This is exactuly what happened to me. I wasn't even aware that I was paying for image hosting because the payment went through my paypal account and Auctiva just started charging more without telling me of the increase. I tried to cancel when I found out I was paying $20 a month and they wouldn't allow me to cancel for 30 days. Now they want an extra $10 with no explaination for that charge, bringing the total to $30. I want to warn people that they will run you in circles if you try to cancel your account. They'll give you some story about too many images and you will be unable to remove them no matter how you try. I've spent 3 hours on this BS this morning and I am MAD!! I finally just removed my paypal account and my credit card from their billing system. That'll fix them.

Review 5 of 25

0 of 2 people found the following review helpful:

United States United States
spirit
Contributions: 3
Joined: Jan 6, 2010
I tried signing up with Auctiva yesterday and was told when looking over their information that we would have a ebay store and could also opt (for extra money) to get an outside regular online store. Well after I signed up and started trying to get my listings going, it would not let me list items as in a store, even though my pictures showed I had a store! I kept trying and trying and it said you have to have a store to list in the store catagory! Well, I contacted them about it and they said you already have to have a ebay store to list in the store catagory! So just what does it mean when they say you will get a store, but you cann't list items in it like a store? How to we save money with them if you already are paying $15.95 a month to have an ebay store and then paying Auctiva as well to have a supposed store and save listing fees? It doesn't look like any savings to me and if they are like Inkfrog (see my review of them which is subject to change) and ebay charges you to list with Auctiva as well, then who is saving any money? Why would I pay Ebay to have a store with them, pay Auctiva fees also and (then possibly listing fees with ebay also again) and then be told "Oh Auctiva saves you money"? None of this makes any sense. I am extremely confused and disppointed with Auctiva and Inkfrog right now. I am assuming that if you still have to pay to list with ebay when you are using Inkfrog, it is probably the same with Auctiva. So really, you are just paying out more funds to have Inkfrog or Auctiva instead of saving anything. I don't understand how any of the other people whose reviews I have read think they are saving money by listing with Auctiva or Inkfrog, if they STILL are paying listing fees to ebay and store fees? I don't mind the final value fees, but these places are supposed to save us money on listing and store fees and they appear not to be.
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First Comment

United States United States
spirit
Contributions: 3
Joined: Jan 6, 2010
Call from Auctiva
Jan 6, 2010
I have to say I was surprised at how nice they were even considering the circumstances. The gentleman there explained to me about how the Auctiva store works and that it can been seen when you follow a link provided by them on your scrolling list of items. And he did confirm that I would still have to pay seller's insertion fees, etc. on ebay even if I did use them. Man is that a drag and not apparent when you sign up with Auctiva. He seemed to think the Auctiva E-Commerce store would save me funds over ebay, so I am looking into it. I appreciate he kindness while talking to me, but am still disappointed with the way wording is done at Auctiva and Inkfrog, leading people to believe that if we list with them, we won't be paying listing fees on ebay. The man at Auctiva told me that he didn't think any company offered a way to list and not pay ebay seller fees. I don't mind the final value fees if i could avoid all the other listing fees on ebay, but it seems that can't be.

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comments Want to talk about Auctiva? Start a new discussion.

eBay listing tool Auctiva has released new versions of its listing pages.

The newer versions introduce a sleek aesthetic, more features and an easy-to-use layout. Auctiva Product Manager Rebecca Miller said, "The new features on the pages have been requested for ages, and we hope they’ll help our users manage their listings more efficiently."

With the new pages sellers can also add notes, end active listings early and restore deleted listings.

Auctiva users who use Verizon as their internet service provider are experiencing slow access to the eBay management tool, reports EcommerceBytes.

Auctiva spokesperson Abby Reyes told EcommerceBytes "We are aware of the issue and are currently working to resolve it in as quickly a manner as possible. We will be sure to keep you posted as any new details regarding the situation become available. We very much appreciate your patience."

Low cost eBay management tool Auctiva has released a number of improvements:

  • A new page where sellers can restore recently deleted listings
  • The ability to end items early
  • Sellers can enter private listing notes visible only to them
  • Accept Best Offers from buyers
  • Add eBay store categories to fixed-price listings
  • Support for same-day handling
  • Bulk packing slip printing

An update to low-cost management tool for eBay sellers Auctiva brings support for larger images, seller notes, and eBay's managed returns center.

Supersized images up to 1,440 pixels by 1,920 pixels are now supported, up from a maximum of 1,024 pixels by 1,280 pixels. The new seller note field allows sellers to make notes about their saved listings which are not visible to buyers. When listings are launched directly from the one-page lister an eBay item number is now automatically provided. eBay's new Managed Returns Center for Top-Rated Sellers is now supported with the option to specify a restocking fee.

Low-cost eBay auction management tool Auctiva is to release a new version of their "supersized images" tool.

Auctiva's current supersized images tool was not well received on its release two years ago. The new version will add thumbnails while updating the navigation and reducing the amount of advertising.

Rebecca Miller, an eBay seller since 1999, has been appointed as the new product manager for eBay auction management service Auctiva.

Miller, a Top-rated seller with a feedback score of over 3,000 under ID bertthedog, has taken over from the recently retired Tony Maxey. Her role includes leading the development of new product features and creating a roadmap for future enhancements.

"I hope to be a voice for customers to help them accomplish their sales goals with Auctiva," said Miller. "I have been an eBay seller for more than 12 years. I know what customers' struggles are. I've felt their pain, and now I hope to help them even more."

Low-cost auction management service Auctiva have introduced a feature which enables users to buy and print USPS shipping labels from within the site.

The system supports USPS services including Certified Mail, Signature Confirmation, First Class International, Priority International and Express International. Auctiva's own Shipping Insurance can be purchased at the same time.

Popular eBay auction management service Auctiva suffered an outage at the end of July, reports eCommerce Bytes.

The site was down over the weekend until 10am PST on Sunday. No reason was given for the outage.

Former Auctiva competitor Andale suffered a week-long outage in 2005 which lead to eBay withdrawing third-party checkout from them. Andale was acquired by Vendio in 2006, which along with Auctiva was acquired by Alibaba in 2010.

Auction management and eCommerce company Vendio has acquired SingleFeed, a comparison shopping engine (CSE) feed management and analytics company.

SingleFeed enables online merchants to submit, manage, and optimize product listings on more than 18 CSEs from a single set of product details.

Vendio will integrate SingleFeed services into its ecommerce platform and will offer discounted pricing. Auctiva, acquired by Vendio parent company Alibaba.com in 2010, will also offer the same custom integration to its hosted storefront users.

eBay's certification program for third-party solution providers has been updated, with significant changes to the criteria certified providers must meet - resulting in some providers leaving the program.

The current certified providers are:

The eBay Certified Provider Program was launched in 2004.

See all 47 updates...

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Supplier

Alibaba.com (7 other profiles listed)

The Supplier Says

Auctiva

SAVE TIME. Auctiva offers world-class reliability with distributed architecture, allowing you to manage your listings, even when eBay servers are down.

EARN MORE. Increase your bottom line with Auctiva’s innovative revenue-sharing features.

IT'S EASY. Easy to get started, easy to use, easy to understand. From the supplier's website
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