BQool Feedback Central
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Feedback Central’s email campaign manager helps Amazon sellers get more feedback and product reviews. Send automated requests using 13 default email campaigns, new design themes and scheduling options, attachment features, and VAT invoicing for EU sales.
For international sellers, translated email templates are available for DE/FR/ES/MX/IT/JP so soliciting for positive feedback and reviews is easier. Save time and build reputation using Feedback Central.
|Platforms||Web Based / SaaS|
|Amazon Sites||Amazon.ca, Amazon.co.uk, Amazon.com, Amazon.de, Amazon.es, Amazon.fr, Amazon.it|
Exclusive offer for Web Retailer members. Get the details here.
Trial: 14 days
|Feedback 500||500 emails||US$10/month|
|Feedback 2000||2,000 emails||US$25/month|
|Feedback 5000||5,000 emails||US$50/month|
|Feedback 20000||20,000 emails||US$100/month|
|Feedback 50000||50,000 emails||US$200/month|
Feedback 5000, Feedback 20000, and Feedback 50000 can also request for product reviews
Amazon feedback management tool BQool Feedback Central can now detect when a buyer has left positive feedback.
Due to Amazon API limitations, BQool was previously not able to detect when buyers had left positive feedback, meaning some buyers were sent an email asking them to leave feedback when they had already done so.
Now BQool can download positive feedback and allow sellers to manage it in the same way as neutral and negative feedback. "Thank You" messages can be sent to thank buyers for leaving positive feedback. There is also a new Positive Feedback Conversion Rate report, showing the percentage of buyers emailed who went on to leave positive feedback.
"Feedback Central has always helped sellers in increasing their feedback count and in managing their neutral and negative feedback," says Peter Kuo, Business Relationship Manager at BQool. "However, there were some aspects of Feedback Central that we were unable to overcome due to the limitations of Amazon's API. With Positive Feedback Integration, a lot of features that we felt were essential to Feedback Central that could not be achieved with Amazon API are now made possible."
The new features are available starting from the $50 per month subscription plan.
Amazon selling tools provider BQool has added support for the Amazon EU marketplaces in the UK, France, Germany, Spain and Italy.
Peter Kuo, Business Relationship Manager at BQool, said "You can expect 2015 to be a breakout year. Supporting Amazon EU for all three suites is a big step for us. Since all three products are often used in conjunction, this greatly increases the effectiveness of our services."
BQool's Review Central now offers $25 and $50 plans for managing 250 and 500 listings respectively. Sellers also have the option to subscribe annually, which has a 10% discount.
Amazon feedback manager BQool Feedback Central is now compatible with Amazon Germany, France, Italy, and Spain.
"With an increased need of our services across additional platforms, we felt it was important to satisfy the demands of our bourgeoning clientele, and to make our services more accessible," said Jonathan Low, CEO of BQool. "Feedback Central has been popular due to its ability to manage customer feedback and request both positive feedback and product reviews. Higher feedback and review ratings, as well as higher seller counts, tend to lead to increased sales."
BQool is also now offering a 10% discount off annual subscriptions.
Feedback management tool for Amazon sellers BQool Feedback Central now includes a feedback solicitation feature.
The new feature includes:
- Automated emails to buyers requesting positive feedback for shipped orders.
- Automated email notifications to buyers about late shipments to avoid complaints.
- Email template editor to allow for quick and easy customization.
"Even experienced sellers fail to receive feedback from buyers with positive experiences because leaving feedback is not required," said Jesse Liang, Director of Operations, BQool Inc. "But a polite request can go a long way, especially for new sellers whose success largely depends on acquiring as much positive feedback as possible."
BQool Feedback Central also allows sellers to determine what kind of buyers and transactions will be assigned email requests, as shown here:
Sellers are able to schedule when feedback requests are sent based on shipment time.
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The Supplier Says
Feedback Central lets you contact your customers, your way
Don’t be put off if your feedback is low, or coming in slow. According to Amazon, most sellers receive feedback on 10% – 20% of their sales. Plus they already send feedback reminders, so why use BQool?
You know your business, and you know your customers. Instead of the standard ‘within 22 days or within 2 days of the maximum estimated delivery date”, you ‘know’ you can deliver in 5-7 days, so automate for 10. Package carefully and deliver it fast. Promptly notify your customer of shipping delays. Instantly respond to negative feedback and nip it in the bud. When the customer senses genuine contact and care, they will be more likely to respond to your feedback request.
Personalize your emails, connect with your customers, and build your business brand, not Amazon’s. BQool, 6 January 2016