Brightpearl
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Average Rating: starstarstarstarhalf star (19 reviews)

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Price increase are just getting silly

We have been with Brightpearl for about 4 years and the overall experience is so so. Brightpearl does a very good job of importing eBay and Amazon product and management through the shipping stages. Accounting side of Brightpearl is poor and creates more work than it saves. Help is slow and th... more

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Front end great, Accounting a Disaster

We are a wholesale company that also has an online retail presence. Brightpearl's front end is great. Multichannel with Big Commerce & Amazon very nice. Customer service people are wonderful. Inventory works well. Wrote API's to interface with our 3PL that allows our orders to drop right into th... more

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Great for Wholesale and Retail

Very good service and platform for running wholesale and retail on-line business. Customer service and feedback very good. Great for multi-channel, including Amazon/eBay and Magento sites. Very handy for multi-warehousing. Shipping links easy to ship works/ship station and scurri, we ship to ... more

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Truly revolutionised our business

We invested in Brightpearl 3 years ago while we were facing a steady decline in our in-store business. Luckily we found them just in time, since then our multi channel online business has gone from strength to strength while our walk in business has continued to slide! We are now growing healthily... more

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Very Happy

There's too many aspects of Brightpearl to really comment on but for me as Open 24 Seven's Marketing Manager, brightpearl's integration with MailChimp which has been recently improved is the best thing about it. more

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Brightpearl Review

We use Brightpearl for our multichannel business with web sales www.katiekerr.co.uk & two shops. It is our central system for managing stock, accounting and customer service. It integrates with Magento for our web store, has its own point of sale system integrates with Mailchimp and when we eventu... more

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All in one Solution for running your Business this is it !!!

If you are a company still running multiple spreadsheets, frustrated when you can't access one because someone else is in it or constantly not sure if the data is right or remembered to enter it, then look no further. We implemented Brighpearl in 2012 when asa growing company we needed an all in ... more

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The best multi-channel ecommerce software out there

We've been using Brightpearl for coming up to a year now. It was implemented at the point that we acquired another company, to enable the integration of our existing websites with the new site / customer contact. Although setting it up was difficult at times, it was remarkable how smoothly the... more

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Brightpearl Review from an Operational Standpoint

Brightpearl has been a wonderful addition to aid in my companies growth. They have a number of integrated platforms such as amazon, Bigcommerce, or Magento. The ability to link these accounts with company finances cuts the time needed for book-keeping at a fraction of what it used to be. The ... more

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Perfect for Small Growing Businesses

We've been using Brightpearl for the past 3 years and it has enabled us to grow while staying efficient and using our resources more efficiently. We don't use many of the multichannel features but it's still a perfect fit for our mainly B2B sales model. more

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Description

Brightpearl is an omnichannel retail management platform streamlining inventory management, order control and fulfilment, contact relationship management, automation and accounting.

Brightpearl provides automation, and real-time insights via reports on inventory, cash flow, profitability by SKU, channel, customer purchase behaviour and more.


Latest Reviews

Average Rating: starstarstarstarhalf star (19 reviews)

starstarstardim stardim star
Price increase are just getting silly

We have been with Brightpearl for about 4 years and the overall experience is so so. Brightpearl does a very good jo... more

starstardim stardim stardim star
Front end great, Accounting a Disaster

We are a wholesale company that also has an online retail presence. Brightpearl's front end is great. Multichannel wit... more

starstarstarstarstar
Great for Wholesale and Retail

Very good service and platform for running wholesale and retail on-line business. Customer service and feedback very ... more

Latest News

Brightpearl Becomes a BigCommerce Certified Technology Partner

Multichannel ecommerce management solution Brightpearl has been named a BigCommerce Certified... more

Brightpearl Introduces iOS Point of Sale Solution

Multichannel management solution Brightpearl has launched an iOS-based retail POS system. ... more

Brightpearl Appoints Derek O'Carroll as New CEO

Multichannel ecommerce management solution Brightpearl has appointed a new CEO - Derek O'... more

Related Discussions

Re: Accounting Software for Amazon Reatailers ?

... of users . We have been more towards Xero and Brightpearl. Cheers, Kenny more

CRM/ERP to connect with Shopify?

...to integrate such things? I've seen Brightpearl but not sure. Has anyone... more

Compatibility

Platforms Android App, API, iOS App, Web Based / SaaS
Amazon Sites Amazon.co.uk, Amazon.com, Amazon.de, Amazon.fr, Amazon.it
Analytics Lokad, skuBrain
Carriers Parcelhub, Royal Mail
eBay Sites eBay.co.uk, eBay.com
Email Marketing MailChimp
Fulfillment FBA
Other Marketplaces Alibaba, Flubit / SKU Cloud
Payment Authorize.Net, PayPal
Shipping Software Metapack
Shopping Carts BigCommerce, CubeCart, ekmPowershop, Magento, OpenCart, osCommerce, Shopify, Visualsoft, WooCommerce

Pricing

Contact supplier for a quote

Categories

Multichannel Management » Inventory & Channel Management

Multichannel ecommerce management solution Brightpearl has been named a BigCommerce Certified Technology Partner.

"We're excited to work together with BigCommerce to offer a complete, integrated solution that enables omnichannel retailers to take care of the back office and inventory management activities in a way that lets growing retailers focus on their customers," said Derek O'Carroll, CEO, Brightpearl.

"We use Brightpearl for both our US BigCommerce site and our UK BigCommerce site and anticipate tremendous growth on both for the coming year. Brightpearl's integration with BigCommerce is a huge part of that," said Stephen Hersh, CEO of Biaggi, a luggage brand focused on foldable bags.

Before switching to Brightpearl, Biaggi handled its BigCommerce orders manually, and once a month populated the previous month's information into QuickBooks. Every tracking number was entered manually, and each order was exported and sent to Biaggi's warehouse for fulfillment. The company also ships orders from multiple warehouses, so managing inventory was a process requiring extensive manual adjustments.

Hersh continues, "As our order load from BigCommerce increased, we became desperate for a new system that would help us to fulfill orders, track inventory from multiple warehouses and integrate with our third party logistics so that the process would be as automated as possible."

Source: Brightpearl

Multichannel management solution Brightpearl has launched an iOS-based retail POS system.

The new POS allows brick-and-mortar retailers to use one system for in-store, website and marketplace sales. It offers visibility into inventory over multiple locations, while directly integrating all transactions into Brightpearl's accounting back-end. Brightpearl POS supports return processing, collation of sales from multiple store outlets, real-time inventory updates across the business, warehouse visibility, and up-to-date financials.

"Brightpearl POS is a mobile Point of Sale specifically designed for omnichannel retailers. Fully integrated with the Brightpearl retail ERP solution, it allows the merchant to see store performance in real time, and empowers the team with a view of inventory across the entire business, so they can provide great customer service, and never miss a sale," said Andrew Porter, Chief Product Officer at Brightpearl. "A mobile POS allows the merchant to take the in-store experience on the road, to trade shows, pop ups, or wherever they want to make that sale."

"With the Brightpearl POS, the most important thing for us is that we can spend less time looking at the screen, and more time looking at our customers. We can have a conversation with them, show them the jewelry and get them involved with what we do here," said Tom Graham, Ecommerce Manager, at Alex Monroe, a UK-based jewelry company.

The new Brightpearl POS also supports PayPal Here, an in-person payments platform. PayPal Here supports many payment forms including Chip and PIN debit and credit cards, or contactless methods, including Apple Pay and Android Pay.

Source: Brightpearl

Multichannel ecommerce management solution Brightpearl has appointed a new CEO - Derek O'Carroll, formerly an SVP of sales and marketing at IT security company Symantec.

Brightpearl Chairman Charles Grimsdale said, "To manage Brightpearl's global expansion, the Board recruited an executive with a proven record of transforming businesses and formulating strategic operations and plans designed to capitalize on regional opportunities. Derek is a seasoned technology professional who will quickly apply his experiences and expertise to drive Brightpearl's customer-first strategy and future product initiatives, as well as refining our go-to-market strategies to maintain our market leading position."

Before joining Brightpearl, O'Carroll led a successful career of more than 10 years with Symantec, where he held numerous leadership positions with the company's enterprise, small business, and consumer divisions. Most recently, he served as Senior Vice President of global field sales and marketing and Vice President, for Symantec's Norton business, responsible for $1.7bn of revenue globally.

"Today, customers have been trained by Amazon and others to expect very high levels of customer experience. High-growth independent retailers can compete by reaching the same levels of efficiency used by the bigger players. Brightpearl automates the administration processes across sales, distribution, and accounting so our customers can compete efficiently and focus their valuable time on business growth activities," said O'Carroll.

Source: Brightpearl

Multichannel management solution Brightpearl has a new integration with ecommerce platform Magento, which synchronizes inventory levels, prices and orders between the two systems.

Benefits of the new integration include:

  • Synchronization with Brightpearl with no impact on the performance of a retailer's Magento store.
  • Full enterprise resource planning (ERP) capability and integrated point-of-sale (POS).
  • Powered by Flint Technology's revolutionary interactions framework, the new connector can process 40,000+ orders per hour.

"Other integrations just blast data at Magento, causing speed and performance issues with a retailer's website that can turn customers away, sacrifice sales, and adversely affect search engine rankings," said Dong Xu, President, SILK Software Corp., a full-service Magento Gold Solution Partner that has worked on more than 150 Magento implementations.

* * * * *

Attendees at Magento Imagine can get an advance look at Brightpearl's next-generation POS solution, which will be generally available in Q3 this year. The new POS is optimized for retailers of all sizes to offer a seamless omnichannel customer experience, including click-and-collect, and in-store order for home delivery and return of goods bought online.

James Scott, President, Brightpearl, Inc. explained, "Until now, retail associates had no easy way to provide top-notch in-store customer service based on readily available information like customer history, product details, and inventory levels. Brightpearl now puts such critical information at their fingertips. Already we have customers excited about the opportunities this will provide to compete effectively with larger retailers that use costly and complex ERP solutions."

Source: Brightpearl

Ecommerce software company Brightpearl has a new integration with Magento add-on M2E Pro which adds marketplace listing capabilities to the Brightpearl system.

Brightpearl's SVP Global Partnerships Adam Smith, added, "We are excited to make M2E's industry leading publishing technology available to the growing Brightpearl community of retailers. Magento, M2E, and Brightpearl together provide a powerful solution for independent merchants, and this partnership will dramatically change the way in which retailers manage their multichannel operations to drive greater revenue potential."

"Brightpearl is resilient at scale, because our platform is benchmarked at more than one million orders a day per store. So your Magento store will maintain high performance even when you are taking large numbers of orders across multiple channels."

The integration with M2E lets retailers publish products directly from Magento to marketplaces while maintaining real-time order and inventory management across all channels.

All product data is stored in Magento and users can decide which products to list on Amazon, eBay and Rakuten using a simple set of pages. The selected products will automatically connect to Brightpearl's inventory management system, which synchronizes stock levels across all channels, online and offline.

Multi-channel merchants using Brightpearl's software can manage their entire business operations – orders, inventory, customer data, accounting and reporting – from one platform.

Source: Brightpearl

Multichannel ecommerce management solution Brightpearl has a new integration with ecommerce platform Visualsoft.

Brightpearl's Visualsoft integration enables retailers to:

  • Centralise orders, back orders and inventory across multiple sales channels; including brick & mortar stores, Visualsoft storefronts and online marketplaces.
  • Integrate customer data from across channels, including B2B and B2C customers.
  • Compile and introduce bundles and kits to offer more responsive, customer-focused specials and promotions.
  • Support multiple store locations, warehouses and sub-brands.
  • Provide real-time margin visibility to make faster trading decisions, maximum control and increased profitability.

"It's great to be working with a vibrant and growing British company like Visualsoft – and helping them compete on a global stage," said Henry Morland, Chief Product Officer, from Brightpearl.

"This integration offers Visualsoft clients a chance to grow with confidence across multiple retail channels, giving them control, efficiency and visibility across of orders, inventory, customers suppliers and accounts. Ultimately, our role is to help retailers focus on what they excel at – being great merchants."

Source: Brightpearl

Multichannel ecommerce technology company Brightpearl has raised $11 million of new investment, bringing the total funding raised to $30.5 million.

Brightpearl is using the funding to accelerate the growth of its sales and marketing organization in San Francisco, to further scale its engineering, service and support teams, and to continually deliver value to more than 1,400 customers in 30 countries.

Brightpearl executive chairman Charles Grimsdale said, "Our customers continuously outperform the market and compete on par with large retailers, and we believe this is testament to the operational efficiencies that Brightpearl helps them deliver. Our customers sell globally on multiple channels both online and offline. They are highly innovative, and we are delighted that Brightpearl helps them to grow faster and achieve greater operational efficiencies."

The funding includes investors Eden Ventures, MMC Ventures, and Notion Capital, and a loan from Silicon Valley Bank and Columbia Lake Partners.

Brightpearl was profiled in depth on Web Retailer this month: The World Is Their Oyster: An Interview with Brightpearl's James Scott.

Source: Brightpearl

Ecommerce management solution Brightpearl has been updated with new batch drop-shipping functionality, and advanced cost attribution rules.

Brightpearl's drop-shipping functionality now has batch processing functions that help cut admin time when forwarding orders directly to suppliers for shipping.

The margin calculation feature now has advanced landed-cost attribution, letting merchants easily factor in transportation fees, customs, duties, insurance, etc, when calculating margins and setting sale prices.

"Last year our customers saw holiday season sales volume nearly triple compared to 2013," said Henry Morland, Chief Product Officer at Brightpearl. "As Brightpearl is entirely cloud-based, we can dramatically increase computing resources to accommodate a huge spike in expected demand this year as well. The result is a competitive advantage enjoyed by the 1,400 merchants currently using Brightpearl to run their multi-channel operations. Already, our customers are growing at twice the average rate for ecommerce businesses worldwide -- a rate we expect will continue to increase as merchants further leverage the capabilities of our software."

Source: Brightpearl

Customer support system XSellco Fusion has added an integration with ecommerce management software Brightpearl.

The integration provides one-click access to Brightpearl order details from within Fusion.

XSellco are offering Brightpearl customers who are new to Fusion 15% off for the first 6 months.

Source: XSellco

Ecommerce management solution Brightpearl has launched a reporting feature in partnership with analytics software company minubo.

The new Brightpearl Insights feature generates instant results, using pre-prepared metrics, reports and dashboards designed by retail experts.

"It's about insight," said Henry Morland, Chief Product Officer at Brightpearl. "The reports and dashboards within Brightpearl Insights encapsulate many years of merchandising, marketing and general trading expertise across a range of sectors, captured by both Brightpearl and minubo. These tools are designed to inform good decision making in order to increase the advantage that Brightpearl's community of independent merchants already enjoy over their competition."

Key features include:

  • Self-service dashboards reporting across customers, vendors, products and sales.
  • Pre-defined reports aggregating sales and products.
  • Pre-built analytic reports, giving insights into customer acquisition, customer life-cycle and marketing spend.

Brightpearl Insights are available in three tiers and available immediately in the UK, and from July 6 in the US.

Source: Brightpearl

See all 30 news items about Brightpearl.

comments Do you have news about Brightpearl? Let us know.

Discussions

Re: Accounting Software for Amazon Reatailers ?

... of users . We have been more towards Xero and Brightpearl. Cheers, Kenny more

CRM/ERP to connect with Shopify?

...to integrate such things? I've seen Brightpearl but not sure. Has anyone... more

What is the best stock management system for Magento?

...per month. I am currently looking at Brightpearl and Volo, they both seem to work well... more

Re: Need suggestion for Amazon seller's software

...priced than Linnworks and Linnworks. Brightpearl has FBA integration, downside:... more

Re: Best Accounting Package & Centralized Inventory Manageme

...One solution that comes to mind is Brightpearl, because they started as an accounting... more

Re: Anyone have experience with sellercloud?

...offer a good deal of integrations. BrightPearl- Haven't heard much about them...but... more

Re: Small business accounting solutions

Have you considered looking into Brightpearl ? more

Re: How to track profits on ebay sales

...system. It is also best to look at Brightpearl. You may find it confusing and the... more

Re: Help with ebay, amazon and oscommerce order management

...simple. I like the idea of the brightpearl offering I see With the oscommerce... more

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Supplier

Brightpearl (no other listings)

The Supplier Says

About Brightpearl

Brightpearl was founded by former retailers with a clear goal, build a retail management platform for the omnichannel merchant. Brightpearl is headquartered in Bristol, England with an office in San Francisco. Our employees are focused on best practices for omnichannel retail and are committed to the long term success of our merchants.

The software includes, CRM and contact management, inventory and stock control, website and EPOS/point of sale, ecommerce functionality including integration with eBay marketplaces and Magento webstore, sales order processing, and accounting. Brightpearl, 17 January 2017
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Updated 14 Aug 2017.

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