ChannelAdvisor's Premium Marketplaces solution enables retailers to sell more online by automating time-consuming tasks such as inventory management, ad creation and order fulfilment. The ChannelAdvisor platform supports eBay, Amazon and Pixmania as well as Comparison Shopping sites such as Shopzilla and Paid Search sites such as Google, Bing and Yahoo. Visit www.channeladvisor.co.uk for UK information.
|Amazon Sites||Amazon.ca, Amazon.cn, Amazon.co.jp, Amazon.co.uk, Amazon.com, Amazon.de, Amazon.es, Amazon.fr, Amazon.it|
|eBay Sites||eBay Australia, eBay Canada, eBay France, eBay Germany, eBay Ireland, eBay Italy, eBay Netherlands, eBay Spain, eBay UK, eBay.com|
|Marketplaces||Best Buy, Flubit, Groupon Goods, La Redoute, Newegg, PixPlace, Rakuten Play.com, Rakuten.com, Sears.com Marketplace, Tesco, Tmall, TradeMe|
|Price Comparison||Google Shopping, Nextag, pricegrabber, Shop.com, Shopping.com, Shopzilla|
|Shipping Software||Endicia, ShipRush, ShipStation, ShipWorks, SkuVault, Stamps.com, Teapplix, TrueShip|
|Shopping Carts||Amazon webstore, BigCommerce, Shopify, Yahoo! Ecommerce|
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Multichannel management solution ChannelAdvisor Marketplaces has started automatically filing eBay disputes when sellers refund an order.
The change is in response to the new eBay Defect Rate, which assumes refunded orders have been cancelled by the seller – and are therefore defective – if a dispute has not been filed.
ChannelAdvisor will automatically create an eBay dispute for orders which meet the following criteria:
- The order has been marked as shipped.
- The refund is for the whole item value.
- There isn't already a dispute created for the order.
The change took effect on May 21 and will be retroactive for refunds submitted since May 1.
A dispute will not be created for partial refunds, as they are not treated as seller-cancelled orders by eBay.
A major update to ChannelAdvisor Marketplaces focuses on the following areas.
- Marketing changes include support for Google Product Listing Ads (PLA) Merchant Promotions and a new "Portfolio Bidder" which predicts optimal bids.
- Repricing improvements include a preview of the effect of repricing rule changes.
- Fulfillment support for multiple warehouses is improved with with the ability to prioritize distribution centers, and route orders by proximity to the customer.
- Marketplace improvements include new overselling protection, product matching technology and mobile optimization.
"In our ever-changing industry, the only way for retailers to stay ahead is by working smarter, not harder, and the 2014 Spring Release offers features to do just that," said ChannelAdvisor Vice President of Product Management Link Walls. "It's our job to deliver the tools necessary to simplify the online selling process, and our new functionality allows retailers to improve core strategies and processes to make the most of every e-commerce opportunity."
Marketplace management provider ChannelAdvisor has enhanced its Amazon repricing feature by using the Amazon's Subscriptions API, in their March software update.
Use of the Subscriptions API means that repricing can happen immediately, in response to competitors' price changes. ChannelAdvisor will monitor products on Amazon and reprice only when there is a change.
Users can also exclude specific competitors by name now, and will see sellers' names and FBA status in repricing reports.
The announcement was made at ChannelAdvisor's annual Catalyst Americas conference. "China is one of the largest and fastest-growing e-commerce markets in the world, and Alibaba is leading the way," said ChannelAdvisor President and Chief Operating Officer David Spitz. "Given our investments in China and cross-border trade, integrating with Tmall.com was a natural step for us and opens up new avenues of growth for our customers."
Participation in Tmall Global does not require a China business license, and orders can be fulfilled and shipped from outside China. However, sellers are required to provide a China-based product return arrangement and Chinese-language customer service.
Find out more about ChannelAdvisor's support for Tmall Global.
ChannelAdvisor's February release includes support for eBay's Out of Stock Control, inventory export enhancements, and redesigned navigation.
Out of Stock Control is an eBay API feature that allows sellers to keep GTC (Good 'Til Canceled) listings live, even when the quantity remaining reaches zero. This enables sellers to replenish stock without the need to relist.
ChannelAdvisor has made a number of improvements to their export functionality to improve ease of use, accuracy and performance. Exports can now be split into separate files, shipping fields are exported accurately, and exports with failed items continue processing instead of failing the entire file.
Ecommerce software supplier ChannelAdvisor has released its financial results for 2013, showing a 26% increase in their sellers' gross sales to $4.4 billion.
ChannelAdvisor's own revenue increased 27 percent to $68.0 million, but the business made a loss for the year of $20.6 million. Average revenue per customer increased 9 percent to $30,670. Fixed subscriptions made up 67 percent of revenue, while variable (commission) subscription fees were 33 percent of revenue.
Read more about ChannelAdvisors financial results.
Ecommerce software supplier ChannelAdvisor has announced the agenda for its Catalyst Europe conference taking place on 10 April 2014 in London.
The agenda consists of Foundations, Expansion and Insights tracks, with speakers including:
- Scot Wingo, CEO, ChannelAdvisor
- John Gillan, Industry Retail Leader, Google UK
- Chris Poad, Director, Seller Services, Amazon
- Simon Calver, CEO, Mothercare
- Carole Woodhead, CEO, Hermes
The sessions will cover marketplaces, product data, advertising, cross-border trade, mobile shopping and image optimization.
ChannelAdvisor's "Webstores Amplifier" now integrates with Bigcommerce, and automatically synchronizes inventory and standardizes fulfillment using the ChannelAdvisor system.
"Bigcommerce offers our customers an easy-to-use online store with most advanced functionality already built in, which retailers really appreciate as they grow to the next level," said Marc Sebes, senior product manager at ChannelAdvisor. "It provides a flexible and user-friendly e-commerce storefront that can be launched in hours instead of months, enabling retailers to spend more time selling instead of waiting for their site to be finished."
An update to ChannelAdvisor Premium Marketplaces provides enhancements to a number of features.
- The Amazon Product Categorizer has been enhanced to provide more accurate results and include the Product ID Type.
- eBay Ad Template Management has been updated to provide a live preview, including a simulation of how listings will look on mobile devices.
- New Inventory Export Profiles offer the ability to select and save just the data fields the user wants to export.
For further detail and information on other changes see ChannelAdvisor's release notes.
Multichannel management software provider ChannelAdvisor are one of the first suppliers to become a preferred partner for Yahoo! product feeds.
"ChannelAdvisor is recognized throughout the industry for creating optimized product feeds that can benefit retail and feed-based search campaigns," said Jackman Cheung, senior manager of the Yahoo Preferred Partner Program. "Yahoo is committed to helping advertisers find the trusted solutions they need to continually improve their campaigns."
Channels available through Yahoo! product feeds include Product Ads on the combined Yahoo/Bing search engine network.
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The Supplier Says
A powerful part of the ChannelAdvisor Complete solution, ChannelAdvisor Marketplaces enables retailers to automate the labor intensive tasks of e-commerce from inventory management, to ad creation, to order fulfillment. Leveraging these efficiencies, business owners afford themselves more time to focus on building a firm that operates more strategically, sells more products, and becomes more profitable across all online sales channels.
With ChannelAdvisor Marketplaces, sellers can efficiently sell through the largest online marketplaces including eBay, Amazon.com and Overstock.com – all from a single platform. ChannelAdvisor Marketplaces arms sellers with the most comprehensive set of functionality available to quickly scale an online business. From the supplier's website