ChannelAdvisor Marketplaces

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Average Rating: starstarhalf stardim stardim star (51 reviews)

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Horrible customer service, product is outdated
New

Do NOT use channeladvisor. They do not provide any type of customer service. You'll be lucky if they ever respond to your emails. They do not offer support of any kind. In fact we were told to handle the issues ourselves. more

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Bad. Do not go with ChannelAdvisor

A. They have OK integration with Amazon (But NOT great), Faulty integration with eBay, Worse that bad integration with some other important platforms. B. They will rob you to training, which will be done by people with little knowledge in ecommerce and sometime, little knowledge of their own pla... more

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Save your Company a Headache and Keep Looking

We're having the same issues others are having. 1) Worst support I've ever seen. NO phone/chat support, and their ticketing system takes DAYS for a response, no matter how important. 2) RUDE staff. We went to their Catalyst event in Vegas and it was a disaster. It's basically a feel good even... more

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BEWARE!!

We were looking to grow our Amazon Business and engaged with Channel Advisor. After listening to a robust sale presentation about how Channel Advisor can grow our business, we only discovered Channel Advisor is a self managed platform which is based upon eBay. We got horrible support, found out an... more

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TERRIBLE

Been using Channel Advisor fro several years.....The only thing that landed me to this page was looking for a new source. Channel Advisor Customer Service is horrible. The best they do is send you screen shots of web pages for any fixes. I have now been kicked off eBay several times because there ... more

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Dont waist your money!

I am a top online seller. Just spend $10000 usd and received nothing!! If you have extra cash, give it to Charity, do not give it to this people. If I was a UK or USA company, I would of take this people to court. more

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never dealt with such incompetance.

Was told no one could deal with my questions as it was end of month and the teams were trying to close deals. I could NOT get a straight answer and have never dealt with such an unprofessional company. more

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Bait and Switch Company

Brief list of problems we experienced: 1. The timing and scheduling with account managers are impossible after you pay you will never have any customer support. 2. Sandbox testing was not provided and took a week to access 3. No multi channel ability to function with our product if which we w... more

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Very Unsatisfied customer. Highly Not Recommended Company

As a client of ChannelAdvisor, I am telling you from experience what we went through extremely difficult hardships with the company. We started in good faith and wanted to end in good faith. However, we were trying and trying to work with them, but all they want is your money and they are not wi... more

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DO NOT USE

We signed up with this company and the service they provided was zero ! When we complained they asked for more money which we refused to give because we paid them what we agreed in contract. Now they will not refund or provide any service for the money we paid. Please try other companies, do not u... more

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Description

ChannelAdvisor's Premium Marketplaces solution enables retailers to sell more online by automating time-consuming tasks such as inventory management, ad creation and order fulfilment. The ChannelAdvisor platform supports eBay, Amazon and Pixmania as well as Comparison Shopping sites such as Shopzilla and Paid Search sites such as Google, Bing and Yahoo. Visit www.channeladvisor.co.uk for UK information.


Latest Reviews

Average Rating: starstarhalf stardim stardim star (51 reviews)

stardim stardim stardim stardim star
Horrible customer service, product is outdated

Do NOT use channeladvisor. They do not provide any type of customer service. You'll be lucky if they ever respond to... more

stardim stardim stardim stardim star
Bad. Do not go with ChannelAdvisor

A. They have OK integration with Amazon (But NOT great), Faulty integration with eBay, Worse that bad integration wit... more

stardim stardim stardim stardim star
Save your Company a Headache and Keep Looking

We're having the same issues others are having. 1) Worst support I've ever seen. NO phone/chat support, and their ti... more

Latest News

ChannelAdvisor Release Includes Amazon Insights and FBA Dashboard

The 2016 Spring Release of marketplace management solution ChannelAdvisor Marketplaces includ... more

ChannelAdvisor Announces Integration with Walmart Marketplace

Marketplace management solution ChannelAdvisor Marketplaces will be the first software provid... more

Mirakl Announces Strategic Partnership with ChannelAdvisor

Marketplace platform provider Mirakl has partnered with ChannelAdvisor to provide ChannelAdvi... more

Related Discussions

Re: Problems with Amazon European Marketplace Integration?

...for the Volo vs ChannelAdvisor part, I don't really want to start a... more

Re: Problems with Amazon European Marketplace Integration?

...currently contemplating looking at Channel Advisor, but I'm weighing the costs versus the... more

Re: Anyone happy with ChannelAdvisor?

Hi there, I can't speak on behalf of ChannelAdvisor but it really does depend on what you... more

The 2016 Spring Release of marketplace management solution ChannelAdvisor Marketplaces includes Amazon feature enhancements and support for the Walmart marketplace.

ChannelAdvisor CEO David Spitz said, "We're excited to help branded manufacturers build stronger strategic connections to retailers and equip our customers with the data, analytics and dashboards needed to make smarter decisions when managing their digital marketing campaigns."

The Amazon Insights feature gives brands and retailers key product information, including stock availability and fulfillment advantages to help accelerate their Amazon sales.

The Amazon FBA Dashboard shows brands and retailers where their SKUs are within Amazon's fulfillment process, the quantity and sales value of their FBA products, where they have excess FBA inventory and a side-by-side comparison of merchant-fulfilled and FBA sales.

ChannelAdvisor's integration with Walmart was announced at ChannelAdvisor's Catalyst conference earlier this month, and is also included in the release.

Source: ChannelAdvisor

Marketplace management solution ChannelAdvisor Marketplaces will be the first software provider to help retailers and brands sell on Walmart's third-party marketplace

"Our integration with Walmart's global marketplace provides retailers and brands with a great opportunity to get in front of Walmart's massive audience," said ChannelAdvisor CEO David Spitz. "We're excited to help Walmart increase its product selection by onboarding more third-party sellers, and to help our customers build their brand recognition on the website of the top retailer in the US."

ChannelAdvisor's integration with Walmart's global marketplace was announced at the Catalyst Americas 2016 conference. Using the integration, ChannelAdvisor customers will be able to list their products on Walmart.com, gaining access to the customers of one of the largest online retailers in the US.

Walmart Marketplace was launched in 2009 and is open to select retailers. Products from third-party retailers are displayed alongside Walmart's own inventory and are labelled as Walmart Marketplace items. The seller name is displayed on third-party items, and sellers gain access to special promotion opportunities like "Value of the Day" offers.

Source: ChannelAdvisor

Marketplace platform provider Mirakl has partnered with ChannelAdvisor to provide ChannelAdvisor customers with access to all Mirakl-powered marketplaces.

"We are pleased to partner with Mirakl to help bring an even more comprehensive and diverse e-commerce network to retailers in the US and abroad," said Mark Vandegrift, ChannelAdvisor vice president of marketplaces product management. "With Mirakl's technology platform and ChannelAdvisor's vast network of merchants, retailers now have access to a robust solution and the opportunity to stay competitive in a complex industry."

Business running their own marketplace using Mirakl can now add the "Access ChannelAdvisor" program to their marketplace solution, providing access to ChannelAdvisor merchants.

Retailers can manage the synchronization of product and order data between ChannelAdvisor and Mirakl using a seamless API-based integration. Specifically, the feature allows Mirakl customers to access real-time product updates and expanded visibility into order fulfillment.

Mirakl-powered marketplaces include Best Buy Canada, Galeries Lafayette, Game, ePrice, Condé Nast and Halfords.

Source: Mirakl

The latest release of multichannel management software ChannelAdvisor Marketplaces includes eBay and Amazon enhancements.

ChannelAdvisor's Amazon repricer has been updated to allow repricing strategies to be created and managed more easily, by selecting from commonly-used pricing strategies as templates for creating custom rules.

eBay processing time has been reduced by an average of 30%, meaning listings on the marketplace can be deactivated more quickly to help prevent overselling.

Source:ChannelAdvisor

Marketplace management solution ChannelAdvisor Marketplaces has released a new feature to help identify inventory listed against the wrong Amazon ASIN.

ChannelAdvisor's "ASIN Mismatch Detection" compares the seller's price to their competitors' prices on the same listing and returns a warning if the seller's price is abnormally low. ASIN mismatches can include listing a single item against an ASIN for a multi-pack, leading to cancellations, returns and losses.

Another change in the latest ChannelAdvisor release is removal of fixed marketplace inventory allocations, as ChannelAdvisor's automatic quantity adjustments has been improved to make it unnecessary.

Source: ChannelAdvisor

Ecommerce software vendor ChannelAdvisor has announced its 2015 full year financial results, with its overall performance significantly improved compared to the previous year.

The total revenue for the year was $100.6 million, a 18 percent increase compared with total revenue of $84.9 million in 2014. On GAAP the company made a net loss of $21 million compared to a loss of $34.5 million in 2014. On EBITDA a profit of $1.4 million was made in 2015 compared to a loss of $19.5 million in 2014.

ChannelAdvisor processed $6.8 billion in total gross merchandise value in 2015, an increase of 19 percent from 2014. Total customer count was 2,898 at the end of the year, an increase of 2 percent from 2,841 customers at the end of 2014.

ChannelAdvisor CEO David Spitz said, "We had a very strong finish to the year, as our fourth quarter revenue and adjusted EBITDA were above the high end of our guidance ranges. Improvements in pricing, our focus on attracting and retaining larger retailers and branded manufacturers, and our emphasis on customer success helped produce a significant increase in gross merchandise value through our platform in the quarter, as well as continued growth in average revenue per customer. Revenue overperformance came largely from a meaningful increase in variable subscription revenue and enabled us to exceed the $100 million mark in annual revenue for the first time in our company's history."

Source: ChannelAdvisor

The latest release of multichannel management software ChannelAdvisor Marketplaces has a new report which compares a merchant's marketplace sales to their competitors.

The new "Marketplace Mix Trend" dashboard shows a monthly marketplace sales break-down compared to the sales of competing sellers.

Other new features in the release include:

  • Amazon Sponsored Products export functionality.
  • New Amazon repricer option to allow one repricing rule to apply to items of various conditions.
  • Improved eBay listing error handling including additional information about the most common policy violations.

ChannelAdvisor also announced four new marketplace integrations are now under development: Bluefly, Choxi, Iguama and Tanga.

Source: ChannelAdvisor

Ecommerce technology company ChannelAdvisor will hold their next European conference at The Savoy hotel in London on 20 April 2016.

Catalyst Connect 2016 is a one-day event that offers brands, retailers and manufacturers the opportunity to hear from insightful speakers, connect with peers and keep a finger on the pulse of online retail.

"Catalyst Connect is the evolution of our popular Catalyst Europe conference," said Zoe Ripley, international marketing director at ChannelAdvisor. "This year we've tailored the conference to help top brands, retailers and manufacturers thrive in the e-commerce landscape. The inspiring keynote presentations, educational workshops and invaluable networking opportunities at Catalyst Connect will help retailers, brands and manufacturers focus their online strategies, so they're equipped for tomorrow's e-commerce."

Topics to be covered at Catalyst Connect 2016 include:

  • Understanding the E-Commerce Trends of Tomorrow
  • International Insights: Demystifying China
  • Tactics for Managing Channel Conflict

ChannelAdvisor is currently offering an early bird Catalyst Connect registration rate of £99 until 31 January 2016. More information and registration.

Source: ChannelAdvisor

Ecommerce technology company ChannelAdvisor has announced the date and location for its 2016 Catalyst Americas conference.

Catalyst Americas will take place on April 11 - 13, 2016 at the Aria Resort & Casino in Las Vegas.

The theme is "E-Commerce: Future-Proofed" and it will offer networking, and presentations from experts about the future of ecommerce and how sellers can improve their businesses.

"Changes in consumer behavior, innovations in product fulfillment and the emergence of new channels of demand are shaping the future of e-commerce," said David Spitz, ChannelAdvisor CEO. "The dynamic keynote presentations, educational breakout sessions and invaluable networking opportunities at Catalyst Americas 2016 will help retailers, brands and manufacturers focus their online strategies, so they're equipped for tomorrow's e-commerce."

ChannelAdvisor is currently offering an early-bird registration rate of $975 until January 15, 2016, as well as discounted hotel rates at the luxurious Aria Resort & Casino. More information and registration.

* * * * *

ChannelAdvisor will also host AutoCommerce 2016 immediately before the Catalyst Americas conference. AutoCommerce focuses exclusively on ecommerce opportunities and best practices for automotive and powersports retailers.

The keynote from SEMA President and CEO Chris Kersting will be on "E-Commerce in the Motors P&A World," covering topics such as the obstacles automotive e-commerce businesses face and the critical components to online success.

"Automotive e-commerce is growing more complex, and there's more competition than ever," said Mark Vandegrift, ChannelAdvisor director of business development. "AutoCommerce gives automotive and powersports retailers the opportunity to be on the cutting edge of what's shaping the industry. For the fifth consecutive year, AutoCommerce attendees will get to learn from and network with experts who have a deep understanding of e-commerce and a specialized knowledge of fitment and other elements exclusive to the industry."

The registration fee for AutoCommerce is $99 as a stand-alone event, or it is included with registration to Catalyst Americas 2016.

Source: ChannelAdvisor for Catalyst Americas and AutoCommerce

Inventory and channel management tool ChannelAdvisor Marketplaces has added support for Amazon's new Sponsored Products advertising program.

ChannelAdvisor now supports Amazon's Advertising API. The API in turn supports the Amazon Sponsored Products program, which allows Amazon sellers to promote products they sell on Amazon.com with keyword-targeted ads.

With this support, ChannelAdvisor now provides a comprehensive Sponsored Products feature that allows customers to build and manage campaigns that deliver relevant ads to targeted consumer searches. Clicks on Amazon Sponsored Products take shoppers to the Amazon product detail page on which the seller's offer is listed.

"Advertising on Amazon is a great way for retailers to boost their product visibility and get in front of Amazon's large customer base," said ChannelAdvisor CEO David Spitz. "Retailers can use Sponsored Products to direct shoppers to their Amazon product listings. Our support for Amazon's Advertising API helps retailers stand out from the competition by targeting consumers based on relevant keyword searches while they're making purchasing decisions."

When asked what digital marketing channel provides the most return on investment for their companies, 35 percent of the ChannelAdvisor 2015 Online Retail Survey respondents listed Amazon as the top channel.

Source: ChannelAdvisor

See all 186 news items about ChannelAdvisor Marketplaces.

comments Do you have news about ChannelAdvisor Marketplaces? Let us know.

Discussions

Re: Problems with Amazon European Marketplace Integration?
New

...for the Volo vs ChannelAdvisor part, I don't really want to start a... more

Re: Problems with Amazon European Marketplace Integration?
New

...currently contemplating looking at Channel Advisor, but I'm weighing the costs versus the... more

Re: Anyone happy with ChannelAdvisor?
New

Hi there, I can't speak on behalf of ChannelAdvisor but it really does depend on what you... more

Anyone happy with ChannelAdvisor?

...like to hear from anyone who is using ChannelAdvisor and likes the software. 1. Has it... more

Amazon Seller Types - Pros and Cons - Vendor vs Marketplace

...marketing pros with good software like Channel Advisor. Then why is Amazon forcing us to... more

Multi-Channel conundrum, what does it cost to solve?

... We've looked at M2E Pro, Linnworks, Channel Advisor, SureDone, SolidCommerce, Magento... more

Re: eBay sites by sales

...that I'd check out WebInterpret and ChannelAdvisor as they put out stats on international... more

Re: How To Set Country Specific Shipping Rates on Amazon

@Andy Nice find! We are a ChannelAdvisor customer already, I had not read that post though.... more

Re: How To Set Country Specific Shipping Rates on Amazon

...account, it says there. According to ChannelAdvisor "Amazon will seek to mandate the... more

Re: What are your problems with multichannel selling?

@agn.lek Quick example Channeladvisor you can input information in a excel on there format... more

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Supplier

ChannelAdvisor (1 other listing)

The Supplier Says

ChannelAdvisor Marketplaces

A powerful part of the ChannelAdvisor Complete solution, ChannelAdvisor Marketplaces enables retailers to automate the labor intensive tasks of e-commerce from inventory management, to ad creation, to order fulfillment. Leveraging these efficiencies, business owners afford themselves more time to focus on building a firm that operates more strategically, sells more products, and becomes more profitable across all online sales channels.

With ChannelAdvisor Marketplaces, sellers can efficiently sell through the largest online marketplaces including eBay, Amazon.com and Overstock.com – all from a single platform. ChannelAdvisor Marketplaces arms sellers with the most comprehensive set of functionality available to quickly scale an online business. From the supplier's website
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Added 15 Sep 2005. Last updated 18 Apr 2016.

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