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System for fulfilling online orders and controlling stock. Covers order processing, postage management, stock control, reorders, customer returns/refunds, stock scrapping, stock purchases, purchase life cycle. Automatically downloads orders from eBay, Amazon, osCommerce and many others, including your own website. Synchronizes stock levels beween all channels.
|Platforms||Android App, Web Based / SaaS, Windows Software|
|Amazon Sites||Amazon.ca, Amazon.co.uk, Amazon.com, Amazon.com.mx, Amazon.de, Amazon.fr|
|Carriers||DHL, DPD, FedEx, GFS, Hermes, Interlink Express, Parcelforce, Royal Mail, UKMail, UPS, US Postal Service|
|eBay Sites||eBay.ca, eBay.co.uk, eBay.com, eBay.de, eBay.fr|
|Marketplaces||Flubit, Fnac, Fruugo, GAME, Groupon, Intu, Newegg, Pixmania PixPlace, PriceMinister, Rakuten.co.uk, Rakuten.com, Sears.com Marketplace|
|Price Comparison||Google Shopping|
|Shipping Software||Endicia, Parcel Station, ShipStation|
|Shopping Carts||BigCommerce, IdoSell, Magento, Prestashop, Shopify, WooCommerce|
Trial: 30 days
Multichannel management system Linnworks has announced new pricing plans including 24/7 unlimited customer support.
The new plans, to be rolled out on Tuesday 13th September, replace six previous plans with varying levels of support and system functionality.
The new model has only three plans, and no longer limits support or functionality on either of the paid subscriptions. All paying customers will have access to unlimited 24/7 support, by means of phone, live chat or the helpdesk system.
The new pricing model is instead based on the number of users. The Professional plan costs £150 per month for up to two users, plus £50 each for any additional users. The Corporate plan, at £1,000 per month, supports unlimited users.
Writing on the Linnworks blog, Head of Business Development Artem Verovenko said, "Our existing pricing model limits our customers to a certain level of support and system functionality, however the reality is that we cannot build a world-class solution by limiting customers on either. It is for this reason why we have introduced these changes to our support model and pricing structure."
Existing customers will have up until January 16th 2017, before they need to move onto one of the new pricing plans. They can, however, choose to move over at any time from the 13th September 2016, should they wish to benefit from unlimited 24/7 support.
Inventory and channel management tool Linnworks has announced plans to provide 24/7 customer support, and has also released a new integration with shipping consolidator GFS.
Around-the-clock support will be provided for all pricing tiers, following a customer survey showing 86% of Linnworks wanted 24/7 phone, live chat and ticket support. The change will be made "in the coming months". Linnworks has hired additional Customer Support Representatives, currently undergoing intensive training, to meet the demand.
Linnworks will be changing their pricing model to accommodate the support changes. The new pricing will be based on the number of users, and will not have commission or per-transaction charges, or limit functionality.
Linnworks Support Manager Anton Tshubarov said, "Our goal is to ensure that every single customer gets access to unlimited 24/7 support and are not being limited based on the package they are on, by no later than early 2017. Migrating thousands of customers onto a new pricing model and ensuring that we are offering an outstanding level of support is no easy task, but 86% of our customers wanted this to happen and it's our responsibility to listen to their needs and make sure that we succeed."
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Linnworks has partnered with Global Freight Solutions (GFS), so customers can easily access GFS's wide range of shipping services and solutions directly from within Linnworks.
The new integration will give customers access to a range of delivery services and UK carriers via GFS. A single portal is provided by GFS for shipment tracking.
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Finally, Linnworks have announced the return of their annual online seller event, Linn Academy. Now in its 4th year, Linn Academy provides online sellers with the chance to meet other online retailers, industry experts and Linnworks staff.
Senior management from Linnworks will discuss updates to the system and support, and ecommerce experts from eBay, UKTI, Tamebay and World First will discuss some of the most popular industry topics.
Linn Academy is taking place at Old Trafford Football Ground in Manchester, on the 19th of October.
Linnworks expects 500 online sellers to attend Linn Academy, which is not limited to Linnworks' customers. Find out more.
Multichannel management system Linnworks has added a new purchase orders module to its cloud-based edition.
Linnworks Senior Developer Patrick Loney said, "We've worked hard over the last month to get the PO functionality ready. We're still polishing the corners and we're really interested to see what you make of it and how we can improve the page for all our users. Our next project is to add a Stock In screen into Linnworks.net, where we're hoping to improve the integration between Purchase Orders and Stock In to simplify your lives even further."
Today Linnworks users can use the new module to:
- Create and edit purchase orders
- Search by supplier reference, PO reference and location
- View purchase orders at different stages
- View the audit log for every purchase order
- Create, edit and review notes on each purchase order
A future update will add the ability to print purchase orders and email them directly to suppliers.
Purchase orders is one of the last major modules to be ported over from Linnworks Desktop and removes one of the final barriers preventing users from migrating to Linnworks.net.
Source: Linn Systems
Inventory and channel management tool Linnworks is now integrated with UK shipping aggregator Parcel Station.
The new integration provides Linnworks users with access to some of the lowest rates on the UK and international parcel delivery market.
Parcel Station's carrier integration software provides sellers with intelligent routing options, allowing them to automatically select the best carrier and print the correct shipping label.
Parcel Station delivers to over 190 countries worldwide, and has partnerships with industry-leading carriers across the globe. Parcel Station has a "direct injection" arrangement for deliveries to Germany, France and the USA, meaning that parcels are entered directly into the national postal networks of those countries. Direct injection can save 40%-50% over standard overnight services such as FedEx.
In the UK, Parcel Station covers the following carriers: Hermes, Royal Mail, Yodel, DX and DX Freight, DHL and XDP.
Source: Linn Systems
Multichannel management system Linnworks has improved the navigation of its cloud-based UI this week, alongside new investment in technical support and popular new apps.
Linnworks.net menus have undergone a major redesign, providing easier navigation, more space for core tasks, a more intuitive feel, and embedded technical support.
A new "sync status" tool bar shows exactly when information is being synced and if there have been any errors.
Expanded Technical Support
Linnwork's recent annual customer survey, while mostly positive, identified technical support capacity as needing improvement. As a result, Linnworks have significantly increased their investment in that department.
The investment will help them increase the number of support representatives available to respond to tickets, live chats and phone calls.
Anton Tshubarov, Technical Support Manager at Linnworks, said, "With the expanded Linnworks Technical Support Team, we are looking forward to offering a better service to our customers than ever before."
New Store and Mobile Apps
Two new Linnworks apps have been released, one in the Linnworks App Store and another for Android mobile devices.
The eBay Price and Competition Analysis Application helps eBay sellers price competitively against the competition. It is now the most downloaded app on the Linnworks App Store.
The app finds listing competitors to allow quick price comparisons. It searches using EANs, UPCs, the eBay Product Catalog and also by keyword to match products, then shows competitor listings, best match ranks and a summary price comparison.
The second app, from eBusiness Guru, is for Android devices and is called LinnKwik. It allows business owners to keep an eye on the status of their orders and shipping despatches.
Inventory and channel management tool Linnworks is now integrated with four new third-party services.
Linnworks now supports the UK's GAME Marketplace, which specializes in video games and gaming accessories such as clothing, consoles, novelties and add-ons. GAME is one of the fastest growing marketplaces in the UK.
Linnworks also has three new apps in the Application Store, developed by partner eBusiness Guru. The apps provide integrations with online deals site Groupon, Polish ecommerce platform IDoSell and social media marketing solution Mento.
Groupon work with a wide range of businesses to provide new deals and opportunities to their 48.1 million registered customers. With the new app, Linnworks.net can automate Groupon selling processes, manage orders and shipping.
IdoSell is a Polish ecommerce platform with multi-currency and brick-and-mortar retail support. With the integration, Linnworks can connect to IdoSell and be used to ship orders alongside those from other channels.
Mento is a social media marketing tool designed for online sellers, and connects directly to sales channels sites including eBay, Amazon, Magento, BigCommerce, Shopify and Etsy. Mento uses product images and descriptions to create social media posts on Facebook, Twitter, LinkedIn, Instagram, Pinterest, Tumblr and more.
With the Linnworks integration, Mento can be used from within Linnworks.net, accessing product information and photos stored in Linnworks.
Ecommerce customer support system XSellco Fusion is now integrated with multichannel management tool Linnworks.
XSellco CEO Victor Corcoran said, "Linnworks integration has been a much requested feature from many of our customers. Our developers have worked closely with Linnworks to make this a reality and it's exciting to build partnerships and integrations with key players in the ecommerce space".
XSellco Fusion customers who use Linnworks will be able to access Linnworks order details within XSellco. The integration provides access to Linnworks order IDs, invoices, product notes, product images and shipments.
Inventory and channel management system Linnworks has added an integration with ecommerce platform WooCommerce, as well as three shipping services.
The WooCommerce integration will allow Linnworks users to manage inventory, update stock levels and manage orders from WooCommerce.
The new shipping services supported in Linnworks are DHL Global Mail, Interlink Express and Amazon Buy Shipping.
With the DHL Global Mail integration, users can assign shipping, print shipping labels and file manifests all from one system. The Interlink integration brings the new Linnworks.net cloud-based service in line with Linnworks desktop.
Finally, Linnworks have released a new integration directly with the Amazon "Buy Shipping" service. This new feature enables users to buy shipping labels directly from Amazon, which provides a range of benefits for Amazon sellers including:
- No separate registration required with the parcel carrier.
- Payment directly from Amazon sales earnings.
- Orders marked as despatched as soon as shipping is purchased.
- Tracking information automatically uploaded to Amazon.
- Amazon automatically chooses the cheapest service for each order.
The Linnworks Buy Shipping integration allows the Amazon labels to be embedded directly into invoices or packing slips, or printed using a thermal printer for higher quality and cost savings.
Inventory and channel management system Linnworks now supports the Newegg marketplace.
The integration is the second to be developed specifically for Linnworks.net, the cloud-based version of Linnworks.
Shawn Muthraja, Director of Linn Systems Americas, said, "I am really excited that we now integrate with Newegg. They have a great presence in the U.S. and now they look to expand their reach within the UK/EU. Newegg is a great marketplace for anyone selling in the personal electronics sectors. We look forward to working with them and our customers to help make this newest integration a massive success."
With the new integration, Newegg sellers using Linnworks are able to manage inventory, process orders, and implement stock control.
Linn Systems (1 other listing)
The Supplier Says
* Order book integration with eBay, PayPal, Amazon, osCommerce and other e-commerce platforms
* Printing of postage labels/fold-in invoices
* Postage management
* Postage manifests and postage expenses filing
* Support for full Order lifecycle (order status, returns/refunds)
* Barcoded order lists, invoice, labels
* Despatch Console
* Fully tracable order history
* Direct orders, Sevice Sales and sale lifecycle support
* Sales grid analysis and sales ledger
* Sales grid analysis and sales ledger
* Easy to use automated stock control
* Purchase order tracability
* Purchase ledger and purchase lifecycle support
* Descriptive stock items, including postage and packaging information and product pictures
* Stock scrapping, return to stock, return to supplier
* End/Relist/Adjust listins on eBay
* Stock adjustments
* Stock item life history
* Mobile/wireless stock control and order processing application (handheld, Pocket PC, PDA)
The order book is automated to receive orders from multiple channels such as eBay/PayPal, Amazon, many different e-commerce platforms. All you need to do to get new orders and update the status of the existing ones, is to click one button which will automatically connect to different channels and obtain your latest orders, no file importing necessary. As the system designed ground up using modular architecture, should you find a need to integrate with your own bespoke website it can be done as a bespoke module. Contact our technical support or sales team for more information.
All you stocked products can be linked with orders coming in from eBay, Amazon or your website by the item title. Everytime you process an order the order items automatically deducted from the current stock level. When you acquire new stock by purchasing it from the supplier you can simply create a purchase order which will automatically increase the stock level once the purchase order is delivered. Linn Systems, 21 March 2009