Linnworks
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Average Rating: starstarstarhalf stardim star (43 reviews)

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Linnworks Review

I have been using Linnworks for 5-years now and i can honestly say it is the best product of its kind. I have used other providers who do not come close when it comes to price or quality of service. Could i run my business without Linnworks.. definitely not. On the rare occasion that i do ha... more

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Nothing worth having comes easy

We have been using Linnworks for almost four years. In that time we have grown from a small ebay seller to an international multi channel business with £8m p/a turnover. Linnworks has been the foundation in which we have built the business. Without Linnworks there would be no Superfood... more

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So far so good

I've been a user of LW for 8 months, starting on the free subscription. In Jan i upgraded to the Professional subscription. The initial set up was simple enough, i imported products from eBay. Now this runs all my channels (5 in total) seamlessly. Integration with the Royal Mail DMO was simple ... more

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Great Value

We have been using Linnworks for over 3 years now and in that time its helped us growth our business. The efficiencies that Linnworks offers in stock control and order management have allowed us to keep our business lean which in my opinion is a must for any small business. We are able to proc... more

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A non transparent company that do as they please.

I am a large seller, shipping over 600 items per day, I must say it started off very well. HOWEVER they moved from a desktop application to linnworks.net. I asked at this time if I could keep using desktop and would all the features stay the same.... I was advised it would NOT change and all th... more

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Used to be not bad but now terrible and incompetent in man

Used to be not too bad but now treble and incompetent in many ways A lot of issues since movement to new database was done. -Data disappear from data base and when we chase they say because we use desktop version. -Massive slowness/crashes on busy days, it seems they have done alot of marketin... more

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Unstable service, Terrible Support, Overpriced. Customers ar

Very unstable service, We are basically paying to beta test software. There have been alot of changes over the last 6 months which have made linnworks offering much worse so if you are weighing this up against the likes of other systems id think again. A long review yes, but there are so many inci... more

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If I could post 0 stars I would!

If I could post 0 stars I would! Some of the worst customer support I have ever seen! Everything is great with linnworks until you run into technical issues. The support staff are terrible, take ages to respond and often do not reply to the specific questions asked. Trebling the price gi... more

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They use customers in production to test the software

It seems it had god features in the past (we think), but we came on board with the launch of the cloud version (beginning this year) .Net which we were pushed to use, and it has been a bad decision for us because it was not ready to be in production 8 months ago and it is not ready now either... ... more

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Terrible software, terrible support

It used to be pretty good software but since about 1 year ago, there are constant problems. Software keeps freezing, crashing, features are being removed, new useless features are being forced. It seems like Linnworks just lost it. they just don't listen to their customers. They always think they ... more

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Description

System for fulfilling online orders and controlling stock. Covers order processing, postage management, stock control, reorders, customer returns/refunds, stock scrapping, stock purchases, purchase life cycle. Automatically downloads orders from eBay, Amazon, osCommerce and many others, including your own website. Synchronizes stock levels beween all channels.


Latest Reviews

Average Rating: starstarstarhalf stardim star (43 reviews)

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What would we do without Linnworks....

Pack Smart Ltd has used Linnworks for well over 6 years and grown with them over this time. We started with a couple o... more

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A must have tool for the E-commerce Seller

I have been using Linnworks now for many years and its not just a great order management platform but it has also prov... more

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Linnworks Highly Recommended

Linnworks is not perfect, but it is very good. We use it to organise our stock and manage several selling channels. No... more

Latest News

Linnworks Earns FedEx Accreditation

Multichannel management software Linnworks has become the first company in Europe to be accre... more

Linnworks Adds Support for Stamps.com

Inventory and channel management tool Linnworks now supports printing of USPS postage via Sta... more

Linnworks Adds CrazyLister Integration

Multichannel management software Linnworks is now integrated with eBay design tool CrazyListe... more

Related Discussions

Re: Linnworks is it value for money?

...when it comes to the functionality of Linnworks. We use it for stock control,... more

Re: Linnworks is it value for money?

...(my mistake). I don't use 70% of linnworks functionality, all I need it for is... more

Compatibility

Platforms Android App, Web Based / SaaS, Windows Software
Amazon Sites Amazon.ca, Amazon.co.uk, Amazon.com, Amazon.com.mx, Amazon.de, Amazon.fr
Analytics Lokad
Carriers DHL, DPD, FedEx, GFS, Hermes, Interlink Express, Parcelforce, Royal Mail, UKMail, UPS, USPS
eBay Sites eBay.ca, eBay.co.uk, eBay.com, eBay.de, eBay.fr
Other Marketplaces Etsy, Flubit / SKU Cloud, Fnac, Fruugo, GAME, Groupon, Intu, Newegg, Pixmania PixPlace, PriceMinister, Rakuten.co.uk, Rakuten.com, Sears.com Marketplace
Payment PayPal
Price Comparison Google Shopping
Shipping Software Endicia, Parcel Station, ShipStation, Stamps.com
Shopping Carts BigCommerce, IdoSell, Magento, Prestashop, Shopify, WooCommerce
Social Media Mento

Pricing

Trial: 30 days

Free Community edition limited to 50 items. Professional £150 per month, Corporate £1000 per month.

Categories

Multichannel Management » Inventory & Channel Management

Multichannel management software Linnworks has become the first company in Europe to be accredited by international carrier FedEx.

The accreditation will help the company improve their FedEx integration, and pass on the carrier's latest innovations to customers.

Linnworks' FedEx integration provides access to the full suite of FedEx services, enabling customers to automatically allocate FedEx as a shipping service to an order, and update the sales channel with tracking details in bulk.

Linnworks' CEO and Lead System Architect, Fedor Dzjuba, commented "We are excited to work more closely with FedEx in order to provide our users with a more enriched user experience. To become the first company in Europe to be accredited by FedEx is a huge achievement for Linnworks, but more importantly it will allow us to better serve our mutual customers."

Source: Linnworks

Inventory and channel management tool Linnworks now supports printing of USPS postage via Stamps.com.

Integration with Stamps.com was one of the most-requested integrations from US-based sellers.

Stamps.com provides online sellers with a range of USPS shipping options, optimized for cost and shipping speed.

Source: Linnworks

Multichannel management software Linnworks is now integrated with eBay design tool CrazyLister.

CrazyLister creates HTML listing templates which can be pasted directly into Linnworks to be used in eBay listings.

CrazyLister templates are mobile-optimized and compliant with eBay's new "active content" policy for listings.

CrazyLister are currently offering Linnworks users a free template designed by a professional designer. More information.

Source: Linnworks

XSellco's repricing tool Price Manager and feedback tool High5 are now available through the Linnworks App Store.

XSellco's help desk tool Fusion was integrated with Linnworks in April last year.

New features within the XSellco/Linnworks integration include:

  • Updating Linnworks order notes within XSellco Fusion.
  • Printing labels for Linnworks orders from XSellco.
  • Viewing Linnworks product information from within the XSellco dashboard.

Linnworks customers will be able to access all three XSellco applications from within their Linnworks.net account.

Ray Nolan, XSellco CEO said "Price and Reputation are the central elements to successful multi-channel sales. Integrating closely with Linnworks makes real sense - better customer service leads to higher ratings and more sales at better prices."

Source: XSellco

Inventory and channel management tool Linnworks is now integrated with crafts marketplace Etsy, and has also launched a new initiative to help merchants grow their eBay sales.

The Etsy integration will enable Linnworks users to manage Etsy inventory, and process orders for shipping and dispatch.

The integration initially can only be setup in cloud-based Linnworks.net, but can then be used on a day-to-day basis in Linnworks Desktop as well as Linnworks.net.

* * * * *

A new partnership between Linnworks and eBay aims to grow the businesses of Linnworks sellers on the eBay marketplace, by providing them with access to tools and valuable information.

Linnworks Implementation Manager and eBay Growth Project Lead Mark Aldous commented, "We are delighted to be working with eBay in order to help our sellers. The Trending Emails and Stats Application are just two examples of some of the great tools and information we have available to our sellers, helping them to grow their eBay business."

The new Trending Emails helping sellers understand what is expected to start selling in the next month or so, using market data compiled by eBay over the last 4-5 years. Heat maps show which categories will peak in popularity and which will decline in the coming months. The data is particularly important in the lead-up to Christmas, when sales are expected to be at an all-time high.

To help sellers optimize their eBay listings, Linnworks has partnered with Two Legs Bad, the developer of the eBay Stats Application, and will be funding additional examinations at no extra cost for a limited time; initially up until the end of 2016. The application analyses listings and provides actionable tips to increase sales.

Source: Linnworks for Etsy Integration and eBay Growth Programme

Multichannel software provider Linnworks has released the videos from their recent Linn Academy event in Manchester, UK.

There are 14 videos and over 10 hours of footage, compiled into a YouTube playlist.

Linn Systems are preparing for Linn Academy 2017, and sellers interested in attending can register their interest now.

Source: Linn Systems

Inventory and channel management tool Linnworks.net is now integrated with parcel carrier UKMail.

The addition of UKMail to Linnworks.net allows customers to assign shipping, manage tracking numbers and print shipping labels from within Linnworks.

UKMail joins the extensive list of Linnworks.net shipping integrations including Royal Mail, DPD, Interlink and FedEx.

The Linnworks team are also working on integrations with Jet.com, Etsy, Magento 2, as well as stock receiving functionality.

Source: Linnworks

Multichannel management system Linnworks has announced new pricing plans including 24/7 unlimited customer support.

The new plans, to be rolled out on Tuesday 13th September, replace six previous plans with varying levels of support and system functionality.

The new model has only three plans, and no longer limits support or functionality on either of the paid subscriptions. All paying customers will have access to unlimited 24/7 support, by means of phone, live chat or the helpdesk system.

The new pricing model is instead based on the number of users. The Professional plan costs £150 per month for up to two users, plus £50 each for any additional users. The Corporate plan, at £1,000 per month, supports unlimited users.

Writing on the Linnworks blog, Head of Business Development Artem Verovenko said, "Our existing pricing model limits our customers to a certain level of support and system functionality, however the reality is that we cannot build a world-class solution by limiting customers on either. It is for this reason why we have introduced these changes to our support model and pricing structure."

Existing customers will have up until January 16th 2017, before they need to move onto one of the new pricing plans. They can, however, choose to move over at any time from the 13th September 2016, should they wish to benefit from unlimited 24/7 support.

Source: Linnworks

Inventory and channel management tool Linnworks has announced plans to provide 24/7 customer support, and has also released a new integration with shipping consolidator GFS.

Around-the-clock support will be provided for all pricing tiers, following a customer survey showing 86% of Linnworks wanted 24/7 phone, live chat and ticket support. The change will be made "in the coming months". Linnworks has hired additional Customer Support Representatives, currently undergoing intensive training, to meet the demand.

Linnworks will be changing their pricing model to accommodate the support changes. The new pricing will be based on the number of users, and will not have commission or per-transaction charges, or limit functionality.

Linnworks Support Manager Anton Tshubarov said, "Our goal is to ensure that every single customer gets access to unlimited 24/7 support and are not being limited based on the package they are on, by no later than early 2017. Migrating thousands of customers onto a new pricing model and ensuring that we are offering an outstanding level of support is no easy task, but 86% of our customers wanted this to happen and it's our responsibility to listen to their needs and make sure that we succeed."

* * * * *

Linnworks has partnered with Global Freight Solutions (GFS), so customers can easily access GFS's wide range of shipping services and solutions directly from within Linnworks.

The new integration will give customers access to a range of delivery services and UK carriers via GFS. A single portal is provided by GFS for shipment tracking.

* * * * *

Finally, Linnworks have announced the return of their annual online seller event, Linn Academy. Now in its 4th year, Linn Academy provides online sellers with the chance to meet other online retailers, industry experts and Linnworks staff.

Senior management from Linnworks will discuss updates to the system and support, and ecommerce experts from eBay, UKTI, Tamebay and World First will discuss some of the most popular industry topics.

Linn Academy is taking place at Old Trafford Football Ground in Manchester, on the 19th of October.

Linnworks expects 500 online sellers to attend Linn Academy, which is not limited to Linnworks' customers. Find out more.

Source: Linn Systems for 24/7 support, GFS integration and Linn Academy

Multichannel management system Linnworks has added a new purchase orders module to its cloud-based edition.

Linnworks Senior Developer Patrick Loney said, "We've worked hard over the last month to get the PO functionality ready. We're still polishing the corners and we're really interested to see what you make of it and how we can improve the page for all our users. Our next project is to add a Stock In screen into Linnworks.net, where we're hoping to improve the integration between Purchase Orders and Stock In to simplify your lives even further."

Today Linnworks users can use the new module to:

  • Create and edit purchase orders
  • Search by supplier reference, PO reference and location
  • View purchase orders at different stages
  • View the audit log for every purchase order
  • Create, edit and review notes on each purchase order

A future update will add the ability to print purchase orders and email them directly to suppliers.

Purchase orders is one of the last major modules to be ported over from Linnworks Desktop and removes one of the final barriers preventing users from migrating to Linnworks.net.

Source: Linn Systems

See all 67 news items about Linnworks.

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Discussions

Re: Linnworks is it value for money?
New

...when it comes to the functionality of Linnworks. We use it for stock control,... more

Re: Linnworks is it value for money?
New

...(my mistake). I don't use 70% of linnworks functionality, all I need it for is... more

Re: Linnworks is it value for money?

@simonthepieman When Linnworks announced their repricing we started to look at Selro.... more

Re: LINNWORKS

...area and want to see a working Linnworks set up showing the good points and the... more

Re: Linnworks is it value for money?

...100 transactions per day. £120 Linnworks (my current... more

Re: Linnworks is it value for money?

...they do not offer the integrations that Linnworks offers. If you only sell on eBay... more

Re: LINNWORKS

...with a number of companies that use Linnworks and it works well for them (they sell... more

LINNWORKS

...looking at Multi-Channel software and Linnworks has caught our eye. I am looking for... more

Linnworks is it value for money?

...starting to think I am not happy with Linnworks hike in prices. Am i the only... more

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Supplier

Linn Systems (1 other listing)

The Supplier Says

Main Features

* Order book integration with eBay, PayPal, Amazon, osCommerce and other e-commerce platforms
* Printing of postage labels/fold-in invoices
* Postage management
* Postage manifests and postage expenses filing
* Support for full Order lifecycle (order status, returns/refunds)
* Barcoded order lists, invoice, labels
* Despatch Console
* Fully tracable order history
* Direct orders, Sevice Sales and sale lifecycle support
* Sales grid analysis and sales ledger
* Sales grid analysis and sales ledger
* Easy to use automated stock control
* Purchase order tracability
* Purchase ledger and purchase lifecycle support
* Descriptive stock items, including postage and packaging information and product pictures
* Stock scrapping, return to stock, return to supplier
* End/Relist/Adjust listins on eBay
* Stock adjustments
* Stock item life history
* Mobile/wireless stock control and order processing application (handheld, Pocket PC, PDA)


The order book is automated to receive orders from multiple channels such as eBay/PayPal, Amazon, many different e-commerce platforms. All you need to do to get new orders and update the status of the existing ones, is to click one button which will automatically connect to different channels and obtain your latest orders, no file importing necessary. As the system designed ground up using modular architecture, should you find a need to integrate with your own bespoke website it can be done as a bespoke module. Contact our technical support or sales team for more information.

All you stocked products can be linked with orders coming in from eBay, Amazon or your website by the item title. Everytime you process an order the order items automatically deducted from the current stock level. When you acquire new stock by purchasing it from the supplier you can simply create a purchase order which will automatically increase the stock level once the purchase order is delivered. Linn Systems, 21 March 2009
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Updated 10 May 2017.

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