Linnworks
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Average Rating: starstarstardim stardim star (31 reviews)

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Absolute disaster with Linnworks

I am having terrible problems with Linnworks since they have made changes recently. They have taken over procedures without informing me and everything is not working as it should be. Listings on Ebay are not updating and others have completely disappeared from being connected to the Linnworks in... more

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Very difficult to setup

I started to evaluate the software on Monday. It seemed great from all the reading, etc that I did. However by Thursday, we still did not have a working system. It would appear that this is really more designed for UK users. There is little to no support for setting up Shipstation or Fedex, etc. T... more

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Multichannel !! Software with extremely poor service !!

I have a fairly good knowledge in e-commerce software and i was very happy to start my trial with Linnworks and i have decided that this can be very useful. I have started investing my time into the software to learn and ofcourse with every new software you have to give some time and need a suppor... more

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Bad Luck With Linnworks

I have been with Linnworks for about a month now, and already I'm looking for a new inventory management system. Several issues have occurred within the past week. (1) After an update to the multi-variation capability, the inventory levels stopped syncing with my Bigcommerce store. They only synce... more

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The way forward

We looked at several solutions that would look after our inventory over multiple selling platforms before we went for Linnworks. The fact that they offer a free version so you can have a good look at the way it works before you commit is a real bonus. We use Linnworks on three ebay accounts,... more

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A priceless partner in your business

I have been a user of Linnworks for around 3 years now, and I run a business that sells mainly on ebay and Amazon, but also on play and a couple of websites powered by Big COmmerce and Amazon Webstore. Before signing up to LW I looked at Channel Advisor, Eseller Pro and Channel Grabber. The 1s... more

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Great software! We use it on Magento, Amazon, eBay, Buy.com

February 12, 2013 - Linnworks & LinnLive (their listing tool) is overall a great software. We have used it for 1 full year now. They have grown a lot in 2012 and added some much needed features. When we first started there were some bumps along the way, which could have been prevented if we bou... more

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Good, But could be great

We currently use Linnworks to manage our eBay, Amazon, Play and Magento store (http://www.dinkycartridges.co.uk/). We find that it works very well for eBay and the Linnlive listing tool saves loads of time. Amazon integration often seem to miss some products when updating inventory and can cause u... more

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Linnworks stands out from the rest

As an integration specialist, I work with many clients in the ecommerce industry and have been working with many order and channel management tools over the years. There are many tools out there and many more are coming to the market yet Linnworks stands out for three main reasons. A. Simplici... more

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Up and running in two days

Linnworks is a godsend if you know what you are doing. Buy it! more

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Description

System for fulfilling online orders and controlling stock. Covers order processing, postage management, stock control, reorders, customer returns/refunds, stock scrapping, stock purchases, purchase life cycle. Automatically downloads orders from eBay, Amazon, osCommerce and many others, including your own website. Synchronizes stock levels beween all channels.


Latest Reviews

Average Rating: starstarstardim stardim star (31 reviews)

stardim stardim stardim stardim star
A non transparent company that do as they please.

I am a large seller, shipping over 600 items per day, I must say it started off very well. HOWEVER they moved from a d... more

stardim stardim stardim stardim star
Linnworks - Very slow, especially on Mondays

Linnworks This software is constantly causing our company problems and hence is costing us time and money. It is most... more

stardim stardim stardim stardim star
Used to be not bad but now terrible and incompetent in man

Used to be not too bad but now treble and incompetent in many ways A lot of issues since movement to new database was ... more

Latest News

Linnworks Adds CrazyLister Integration

Multichannel management software Linnworks is now integrated with eBay design tool CrazyListe... more

XSellco Price Manager and High5 Available in the Linnworks App Store

XSellco's repricing tool Price Manager and feedback tool High5 are now available through ... more

Linnworks Launches Etsy Integration and New eBay Growth Programme

Inventory and channel management tool Linnworks is now integrated with crafts marketplace Ets... more

Related Discussions

Will OnBuy be the Holy Grail for UK sellers ? (Part III)

...post about OnBuy and a posting on the Linnworks forum I received an email from Cas... more

Re: CRM/ERP to connect with Shopify?

@larry_JP You could have a look at Linnworks. It integrates with our Shopify and... more

Re: If looks swim and sounds like a Duck

@sam2 We use Linnworks across 15 marketplaces for two companies. They are not... more

Compatibility

Platforms Android App, Web Based / SaaS, Windows Software
Amazon Sites Amazon.ca, Amazon.co.uk, Amazon.com, Amazon.com.mx, Amazon.de, Amazon.fr
Analytics Lokad
Carriers DHL, DPD, FedEx, GFS, Hermes, Interlink Express, Parcelforce, Royal Mail, UKMail, UPS, US Postal Service
eBay Sites eBay.ca, eBay.co.uk, eBay.com, eBay.de, eBay.fr
Other Marketplaces Etsy, Flubit / SKU Cloud, Fnac, Fruugo, GAME, Groupon, Intu, Newegg, Pixmania PixPlace, PriceMinister, Rakuten.co.uk, Rakuten.com, Sears.com Marketplace
Payment PayPal
Price Comparison Google Shopping
Shipping Software Endicia, Parcel Station, ShipStation
Shopping Carts BigCommerce, IdoSell, Magento, Prestashop, Shopify, WooCommerce
Social Media Mento

Pricing

Trial: 30 days

Free Community edition limited to 50 items. Professional £150 per month, Corporate £1000 per month.

Categories

Multichannel Management » Inventory & Channel Management

Multichannel management software Linnworks is now integrated with eBay design tool CrazyLister.

CrazyLister creates HTML listing templates which can be pasted directly into Linnworks to be used in eBay listings.

CrazyLister templates are mobile-optimized and compliant with eBay's new "active content" policy for listings.

CrazyLister are currently offering Linnworks users a free template designed by a professional designer. More information.

Source: Linnworks

XSellco's repricing tool Price Manager and feedback tool High5 are now available through the Linnworks App Store.

XSellco's help desk tool Fusion was integrated with Linnworks in April last year.

New features within the XSellco/Linnworks integration include:

  • Updating Linnworks order notes within XSellco Fusion.
  • Printing labels for Linnworks orders from XSellco.
  • Viewing Linnworks product information from within the XSellco dashboard.

Linnworks customers will be able to access all three XSellco applications from within their Linnworks.net account.

Ray Nolan, XSellco CEO said "Price and Reputation are the central elements to successful multi-channel sales. Integrating closely with Linnworks makes real sense - better customer service leads to higher ratings and more sales at better prices."

Source: XSellco

Inventory and channel management tool Linnworks is now integrated with crafts marketplace Etsy, and has also launched a new initiative to help merchants grow their eBay sales.

The Etsy integration will enable Linnworks users to manage Etsy inventory, and process orders for shipping and dispatch.

The integration initially can only be setup in cloud-based Linnworks.net, but can then be used on a day-to-day basis in Linnworks Desktop as well as Linnworks.net.

* * * * *

A new partnership between Linnworks and eBay aims to grow the businesses of Linnworks sellers on the eBay marketplace, by providing them with access to tools and valuable information.

Linnworks Implementation Manager and eBay Growth Project Lead Mark Aldous commented, "We are delighted to be working with eBay in order to help our sellers. The Trending Emails and Stats Application are just two examples of some of the great tools and information we have available to our sellers, helping them to grow their eBay business."

The new Trending Emails helping sellers understand what is expected to start selling in the next month or so, using market data compiled by eBay over the last 4-5 years. Heat maps show which categories will peak in popularity and which will decline in the coming months. The data is particularly important in the lead-up to Christmas, when sales are expected to be at an all-time high.

To help sellers optimize their eBay listings, Linnworks has partnered with Two Legs Bad, the developer of the eBay Stats Application, and will be funding additional examinations at no extra cost for a limited time; initially up until the end of 2016. The application analyses listings and provides actionable tips to increase sales.

Source: Linnworks for Etsy Integration and eBay Growth Programme

Multichannel software provider Linnworks has released the videos from their recent Linn Academy event in Manchester, UK.

There are 14 videos and over 10 hours of footage, compiled into a YouTube playlist.

Linn Systems are preparing for Linn Academy 2017, and sellers interested in attending can register their interest now.

Source: Linn Systems

Inventory and channel management tool Linnworks.net is now integrated with parcel carrier UKMail.

The addition of UKMail to Linnworks.net allows customers to assign shipping, manage tracking numbers and print shipping labels from within Linnworks.

UKMail joins the extensive list of Linnworks.net shipping integrations including Royal Mail, DPD, Interlink and FedEx.

The Linnworks team are also working on integrations with Jet.com, Etsy, Magento 2, as well as stock receiving functionality.

Source: Linnworks

Multichannel management system Linnworks has announced new pricing plans including 24/7 unlimited customer support.

The new plans, to be rolled out on Tuesday 13th September, replace six previous plans with varying levels of support and system functionality.

The new model has only three plans, and no longer limits support or functionality on either of the paid subscriptions. All paying customers will have access to unlimited 24/7 support, by means of phone, live chat or the helpdesk system.

The new pricing model is instead based on the number of users. The Professional plan costs £150 per month for up to two users, plus £50 each for any additional users. The Corporate plan, at £1,000 per month, supports unlimited users.

Writing on the Linnworks blog, Head of Business Development Artem Verovenko said, "Our existing pricing model limits our customers to a certain level of support and system functionality, however the reality is that we cannot build a world-class solution by limiting customers on either. It is for this reason why we have introduced these changes to our support model and pricing structure."

Existing customers will have up until January 16th 2017, before they need to move onto one of the new pricing plans. They can, however, choose to move over at any time from the 13th September 2016, should they wish to benefit from unlimited 24/7 support.

Source: Linnworks

Inventory and channel management tool Linnworks has announced plans to provide 24/7 customer support, and has also released a new integration with shipping consolidator GFS.

Around-the-clock support will be provided for all pricing tiers, following a customer survey showing 86% of Linnworks wanted 24/7 phone, live chat and ticket support. The change will be made "in the coming months". Linnworks has hired additional Customer Support Representatives, currently undergoing intensive training, to meet the demand.

Linnworks will be changing their pricing model to accommodate the support changes. The new pricing will be based on the number of users, and will not have commission or per-transaction charges, or limit functionality.

Linnworks Support Manager Anton Tshubarov said, "Our goal is to ensure that every single customer gets access to unlimited 24/7 support and are not being limited based on the package they are on, by no later than early 2017. Migrating thousands of customers onto a new pricing model and ensuring that we are offering an outstanding level of support is no easy task, but 86% of our customers wanted this to happen and it's our responsibility to listen to their needs and make sure that we succeed."

* * * * *

Linnworks has partnered with Global Freight Solutions (GFS), so customers can easily access GFS's wide range of shipping services and solutions directly from within Linnworks.

The new integration will give customers access to a range of delivery services and UK carriers via GFS. A single portal is provided by GFS for shipment tracking.

* * * * *

Finally, Linnworks have announced the return of their annual online seller event, Linn Academy. Now in its 4th year, Linn Academy provides online sellers with the chance to meet other online retailers, industry experts and Linnworks staff.

Senior management from Linnworks will discuss updates to the system and support, and ecommerce experts from eBay, UKTI, Tamebay and World First will discuss some of the most popular industry topics.

Linn Academy is taking place at Old Trafford Football Ground in Manchester, on the 19th of October.

Linnworks expects 500 online sellers to attend Linn Academy, which is not limited to Linnworks' customers. Find out more.

Source: Linn Systems for 24/7 support, GFS integration and Linn Academy

Multichannel management system Linnworks has added a new purchase orders module to its cloud-based edition.

Linnworks Senior Developer Patrick Loney said, "We've worked hard over the last month to get the PO functionality ready. We're still polishing the corners and we're really interested to see what you make of it and how we can improve the page for all our users. Our next project is to add a Stock In screen into Linnworks.net, where we're hoping to improve the integration between Purchase Orders and Stock In to simplify your lives even further."

Today Linnworks users can use the new module to:

  • Create and edit purchase orders
  • Search by supplier reference, PO reference and location
  • View purchase orders at different stages
  • View the audit log for every purchase order
  • Create, edit and review notes on each purchase order

A future update will add the ability to print purchase orders and email them directly to suppliers.

Purchase orders is one of the last major modules to be ported over from Linnworks Desktop and removes one of the final barriers preventing users from migrating to Linnworks.net.

Source: Linn Systems

Inventory and channel management tool Linnworks is now integrated with UK shipping aggregator Parcel Station.

The new integration provides Linnworks users with access to some of the lowest rates on the UK and international parcel delivery market.

Parcel Station's carrier integration software provides sellers with intelligent routing options, allowing them to automatically select the best carrier and print the correct shipping label.

Parcel Station delivers to over 190 countries worldwide, and has partnerships with industry-leading carriers across the globe. Parcel Station has a "direct injection" arrangement for deliveries to Germany, France and the USA, meaning that parcels are entered directly into the national postal networks of those countries. Direct injection can save 40%-50% over standard overnight services such as FedEx.

In the UK, Parcel Station covers the following carriers: Hermes, Royal Mail, Yodel, DX and DX Freight, DHL and XDP.

Source: Linn Systems

Multichannel management system Linnworks has improved the navigation of its cloud-based UI this week, alongside new investment in technical support and popular new apps.

UI Improvements

Linnworks.net menus have undergone a major redesign, providing easier navigation, more space for core tasks, a more intuitive feel, and embedded technical support.

A new "sync status" tool bar shows exactly when information is being synced and if there have been any errors.

Expanded Technical Support

Linnwork's recent annual customer survey, while mostly positive, identified technical support capacity as needing improvement. As a result, Linnworks have significantly increased their investment in that department.

The investment will help them increase the number of support representatives available to respond to tickets, live chats and phone calls.

Anton Tshubarov, Technical Support Manager at Linnworks, said, "With the expanded Linnworks Technical Support Team, we are looking forward to offering a better service to our customers than ever before."

New Store and Mobile Apps

Two new Linnworks apps have been released, one in the Linnworks App Store and another for Android mobile devices.

The eBay Price and Competition Analysis Application helps eBay sellers price competitively against the competition. It is now the most downloaded app on the Linnworks App Store.

The app finds listing competitors to allow quick price comparisons. It searches using EANs, UPCs, the eBay Product Catalog and also by keyword to match products, then shows competitor listings, best match ranks and a summary price comparison.

The second app, from eBusiness Guru, is for Android devices and is called LinnKwik. It allows business owners to keep an eye on the status of their orders and shipping despatches.

Sources: Linnworks for UI Improvements, Expanded Technical Support and eBay App, Tamebay for LinnKwik App

See all 65 news items about Linnworks.

comments Do you have news about Linnworks? Let us know.

Discussions

Will OnBuy be the Holy Grail for UK sellers ? (Part III)
New

...post about OnBuy and a posting on the Linnworks forum I received an email from Cas... more

Re: CRM/ERP to connect with Shopify?
New

@larry_JP You could have a look at Linnworks. It integrates with our Shopify and... more

Re: If looks swim and sounds like a Duck

@sam2 We use Linnworks across 15 marketplaces for two companies. They are not... more

Re: Multi-channel listing software

@Klaas Schippers - Linnworks Hi Klaas, can you please resend me any info to... more

Re: Multi-channel listing software

@Klaas Schippers - Linnworks Hi, I would like some more information on your... more

Re: eBAY SEO and other stuff

...software/programs/automation[/i][/b] Linnworks [b][i]Auto-email follow up[/i][/b]... more

Re: FRUUGO - How other channels should be

...to your PM, sorry for the delay. Linnworks is still good for us (just) due to the... more

Re: Multi-channel listing software

...OP @greenguy. This is Klaas from Linnworks. Are you using our Linnworks desktop... more

Re: FRUUGO - How other channels should be

...on this board have heaped abuse on Linnworks, and you yourself say that its... more

FRUUGO - How other channels should be

...and in your own currency. (If you use Linnworks like us, the integration still doesn't... more

comments Want to talk about Linnworks? Start a new discussion (you don't have to register first).

Supplier

Linn Systems (1 other listing)

The Supplier Says

Main Features

* Order book integration with eBay, PayPal, Amazon, osCommerce and other e-commerce platforms
* Printing of postage labels/fold-in invoices
* Postage management
* Postage manifests and postage expenses filing
* Support for full Order lifecycle (order status, returns/refunds)
* Barcoded order lists, invoice, labels
* Despatch Console
* Fully tracable order history
* Direct orders, Sevice Sales and sale lifecycle support
* Sales grid analysis and sales ledger
* Sales grid analysis and sales ledger
* Easy to use automated stock control
* Purchase order tracability
* Purchase ledger and purchase lifecycle support
* Descriptive stock items, including postage and packaging information and product pictures
* Stock scrapping, return to stock, return to supplier
* End/Relist/Adjust listins on eBay
* Stock adjustments
* Stock item life history
* Mobile/wireless stock control and order processing application (handheld, Pocket PC, PDA)


The order book is automated to receive orders from multiple channels such as eBay/PayPal, Amazon, many different e-commerce platforms. All you need to do to get new orders and update the status of the existing ones, is to click one button which will automatically connect to different channels and obtain your latest orders, no file importing necessary. As the system designed ground up using modular architecture, should you find a need to integrate with your own bespoke website it can be done as a bespoke module. Contact our technical support or sales team for more information.

All you stocked products can be linked with orders coming in from eBay, Amazon or your website by the item title. Everytime you process an order the order items automatically deducted from the current stock level. When you acquire new stock by purchasing it from the supplier you can simply create a purchase order which will automatically increase the stock level once the purchase order is delivered. Linn Systems, 21 March 2009
comments Is this your listing? Login to submit changes.
Updated 28 Feb 2017.

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