Linnworks
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Average Rating: starstarstardim stardim star (31 reviews)

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better than GOOD

I was using freebie version for 3 month now. Just signed up for standard version. I love it and have no idea how I managed without it for so long. Cannot comment on support as I never needed it. Recommend. more

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Linn(Never)works

It looks great at first and you watch all the videos and you think wow this is going to be the answer to all my problems then you start to use it and it's all downhill from there. The main issue is that you can't get any help from anywhere. I hate to think what would happen if I was using them thr... more

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Avoid! All talk no action.

I have been using the free trial and I must say out of all the programmes I have used over the past 6 years Linnworks is by far the most disappointing. The system couldn't handle importing less than 9,000 listings. I was given every excuse under the sun (replies take from a couple of minutes t... more

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Reveiw & brief comparison of Linnworks, Channel Advisor, eSeller pro

I have been using a heavily modified osCommerce website to run my business for the past 6 years and it fits my business well in the first few years. With the increasing of turnover, routine sales work are consuming more and more of my time, like adjusting stock & price level across different chan... more

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Worth the effort.

I tried this software last year. But found it too hard to get into, So I went elsewere. But this year I needed a better soloution than what I had gone to last year. Reading what it could do it seemed to be what I was after. But after my attempt last year I thought it may still be a very steep l... more

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Nice piece of software I must say

Having tried a lot of multi channel selling systems , I must say linnworks looks far more easier to work with compared to the other complex systems that are present out there. We need to see if this could have an impact is our overall business and then estimate the true value of this software. more

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A professonal solution

I have downloaded the trial version and after a full evaluation of both the software and the support I decided to purchase the PC monthly solution. The support I received was friendly, knowledgeable and fast. This is a complex solution to a complex problem. Namely processing orders across m... more

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Avoid - Tech Support None Existent

We signed up for Linnworks Order Management in September 2009, it looked like the answer to our dreams! However, although it promised us the earth, it was very, very complicated and no overall manual exists. We contacted Linn Systems to get help and paid them up front for setup. We continued... more

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It’s worth the effort of setting it up!!!

Have been using the system for 4 month so far. It is a mission to set up and get everything working like a clock but once you do it delivers really well. Currently doing order fulfilment from eBay (2 account), Amazon (3 accounts), Play and 2 Magento sites. To get all orders from all channels wa... more

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problem with eBay sync and SKU

I've been trying this program almost for 3 weeks to fit myself using this program because I really love this program. At first I'm been impressive with the easiness and multi-site-sync program. But I was wrong. I'm mainly using this program to manage multi-ebay accounts and websites. Some products... more

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Description

System for fulfilling online orders and controlling stock. Covers order processing, postage management, stock control, reorders, customer returns/refunds, stock scrapping, stock purchases, purchase life cycle. Automatically downloads orders from eBay, Amazon, osCommerce and many others, including your own website. Synchronizes stock levels beween all channels.


Latest Reviews

Average Rating: starstarstardim stardim star (31 reviews)

stardim stardim stardim stardim star
A non transparent company that do as they please.

I am a large seller, shipping over 600 items per day, I must say it started off very well. HOWEVER they moved from a d... more

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Linnworks - Very slow, especially on Mondays

Linnworks This software is constantly causing our company problems and hence is costing us time and money. It is most... more

stardim stardim stardim stardim star
Used to be not bad but now terrible and incompetent in man

Used to be not too bad but now treble and incompetent in many ways A lot of issues since movement to new database was ... more

Latest News

XSellco Price Manager and High5 Available in the Linnworks App Store

XSellco's repricing tool Price Manager and feedback tool High5 are now available through ... more

Linnworks Launches Etsy Integration and New eBay Growth Programme

Inventory and channel management tool Linnworks is now integrated with crafts marketplace Ets... more

Linnworks Publishes Videos from Linn Academy Conference

Multichannel software provider Linnworks has released the videos from their recent Linn Acade... more

Related Discussions

Re: CRM/ERP to connect with Shopify?

@larry_JP You could have a look at Linnworks. It integrates with our Shopify and... more

Re: If looks swim and sounds like a Duck

@sam2 We use Linnworks across 15 marketplaces for two companies. They are not... more

Re: Multi-channel listing software

@Klaas Schippers - Linnworks Hi Klaas, can you please resend me any info to... more

Compatibility

Platforms Android App, Web Based / SaaS, Windows Software
Amazon Sites Amazon.ca, Amazon.co.uk, Amazon.com, Amazon.com.mx, Amazon.de, Amazon.fr
Analytics Lokad
Carriers DHL, DPD, FedEx, GFS, Hermes, Interlink Express, Parcelforce, Royal Mail, UKMail, UPS, US Postal Service
eBay Sites eBay.ca, eBay.co.uk, eBay.com, eBay.de, eBay.fr
Other Marketplaces Etsy, Flubit / SKU Cloud, Fnac, Fruugo, GAME, Groupon, Intu, Newegg, Pixmania PixPlace, PriceMinister, Rakuten.co.uk, Rakuten.com, Sears.com Marketplace
Payment PayPal
Price Comparison Google Shopping
Shipping Software Endicia, Parcel Station, ShipStation
Shopping Carts BigCommerce, IdoSell, Magento, Prestashop, Shopify, WooCommerce
Social Media Mento

Pricing

Trial: 30 days

Free Community edition limited to 50 items. Professional £150 per month, Corporate £1000 per month.

Categories

Multichannel Management » Inventory & Channel Management

XSellco's repricing tool Price Manager and feedback tool High5 are now available through the Linnworks App Store.

XSellco's help desk tool Fusion was integrated with Linnworks in April last year.

New features within the XSellco/Linnworks integration include:

  • Updating Linnworks order notes within XSellco Fusion.
  • Printing labels for Linnworks orders from XSellco.
  • Viewing Linnworks product information from within the XSellco dashboard.

Linnworks customers will be able to access all three XSellco applications from within their Linnworks.net account.

Ray Nolan, XSellco CEO said "Price and Reputation are the central elements to successful multi-channel sales. Integrating closely with Linnworks makes real sense - better customer service leads to higher ratings and more sales at better prices."

Source: XSellco

Inventory and channel management tool Linnworks is now integrated with crafts marketplace Etsy, and has also launched a new initiative to help merchants grow their eBay sales.

The Etsy integration will enable Linnworks users to manage Etsy inventory, and process orders for shipping and dispatch.

The integration initially can only be setup in cloud-based Linnworks.net, but can then be used on a day-to-day basis in Linnworks Desktop as well as Linnworks.net.

* * * * *

A new partnership between Linnworks and eBay aims to grow the businesses of Linnworks sellers on the eBay marketplace, by providing them with access to tools and valuable information.

Linnworks Implementation Manager and eBay Growth Project Lead Mark Aldous commented, "We are delighted to be working with eBay in order to help our sellers. The Trending Emails and Stats Application are just two examples of some of the great tools and information we have available to our sellers, helping them to grow their eBay business."

The new Trending Emails helping sellers understand what is expected to start selling in the next month or so, using market data compiled by eBay over the last 4-5 years. Heat maps show which categories will peak in popularity and which will decline in the coming months. The data is particularly important in the lead-up to Christmas, when sales are expected to be at an all-time high.

To help sellers optimize their eBay listings, Linnworks has partnered with Two Legs Bad, the developer of the eBay Stats Application, and will be funding additional examinations at no extra cost for a limited time; initially up until the end of 2016. The application analyses listings and provides actionable tips to increase sales.

Source: Linnworks for Etsy Integration and eBay Growth Programme

Multichannel software provider Linnworks has released the videos from their recent Linn Academy event in Manchester, UK.

There are 14 videos and over 10 hours of footage, compiled into a YouTube playlist.

Linn Systems are preparing for Linn Academy 2017, and sellers interested in attending can register their interest now.

Source: Linn Systems

Inventory and channel management tool Linnworks.net is now integrated with parcel carrier UKMail.

The addition of UKMail to Linnworks.net allows customers to assign shipping, manage tracking numbers and print shipping labels from within Linnworks.

UKMail joins the extensive list of Linnworks.net shipping integrations including Royal Mail, DPD, Interlink and FedEx.

The Linnworks team are also working on integrations with Jet.com, Etsy, Magento 2, as well as stock receiving functionality.

Source: Linnworks

Multichannel management system Linnworks has announced new pricing plans including 24/7 unlimited customer support.

The new plans, to be rolled out on Tuesday 13th September, replace six previous plans with varying levels of support and system functionality.

The new model has only three plans, and no longer limits support or functionality on either of the paid subscriptions. All paying customers will have access to unlimited 24/7 support, by means of phone, live chat or the helpdesk system.

The new pricing model is instead based on the number of users. The Professional plan costs £150 per month for up to two users, plus £50 each for any additional users. The Corporate plan, at £1,000 per month, supports unlimited users.

Writing on the Linnworks blog, Head of Business Development Artem Verovenko said, "Our existing pricing model limits our customers to a certain level of support and system functionality, however the reality is that we cannot build a world-class solution by limiting customers on either. It is for this reason why we have introduced these changes to our support model and pricing structure."

Existing customers will have up until January 16th 2017, before they need to move onto one of the new pricing plans. They can, however, choose to move over at any time from the 13th September 2016, should they wish to benefit from unlimited 24/7 support.

Source: Linnworks

Inventory and channel management tool Linnworks has announced plans to provide 24/7 customer support, and has also released a new integration with shipping consolidator GFS.

Around-the-clock support will be provided for all pricing tiers, following a customer survey showing 86% of Linnworks wanted 24/7 phone, live chat and ticket support. The change will be made "in the coming months". Linnworks has hired additional Customer Support Representatives, currently undergoing intensive training, to meet the demand.

Linnworks will be changing their pricing model to accommodate the support changes. The new pricing will be based on the number of users, and will not have commission or per-transaction charges, or limit functionality.

Linnworks Support Manager Anton Tshubarov said, "Our goal is to ensure that every single customer gets access to unlimited 24/7 support and are not being limited based on the package they are on, by no later than early 2017. Migrating thousands of customers onto a new pricing model and ensuring that we are offering an outstanding level of support is no easy task, but 86% of our customers wanted this to happen and it's our responsibility to listen to their needs and make sure that we succeed."

* * * * *

Linnworks has partnered with Global Freight Solutions (GFS), so customers can easily access GFS's wide range of shipping services and solutions directly from within Linnworks.

The new integration will give customers access to a range of delivery services and UK carriers via GFS. A single portal is provided by GFS for shipment tracking.

* * * * *

Finally, Linnworks have announced the return of their annual online seller event, Linn Academy. Now in its 4th year, Linn Academy provides online sellers with the chance to meet other online retailers, industry experts and Linnworks staff.

Senior management from Linnworks will discuss updates to the system and support, and ecommerce experts from eBay, UKTI, Tamebay and World First will discuss some of the most popular industry topics.

Linn Academy is taking place at Old Trafford Football Ground in Manchester, on the 19th of October.

Linnworks expects 500 online sellers to attend Linn Academy, which is not limited to Linnworks' customers. Find out more.

Source: Linn Systems for 24/7 support, GFS integration and Linn Academy

Multichannel management system Linnworks has added a new purchase orders module to its cloud-based edition.

Linnworks Senior Developer Patrick Loney said, "We've worked hard over the last month to get the PO functionality ready. We're still polishing the corners and we're really interested to see what you make of it and how we can improve the page for all our users. Our next project is to add a Stock In screen into Linnworks.net, where we're hoping to improve the integration between Purchase Orders and Stock In to simplify your lives even further."

Today Linnworks users can use the new module to:

  • Create and edit purchase orders
  • Search by supplier reference, PO reference and location
  • View purchase orders at different stages
  • View the audit log for every purchase order
  • Create, edit and review notes on each purchase order

A future update will add the ability to print purchase orders and email them directly to suppliers.

Purchase orders is one of the last major modules to be ported over from Linnworks Desktop and removes one of the final barriers preventing users from migrating to Linnworks.net.

Source: Linn Systems

Inventory and channel management tool Linnworks is now integrated with UK shipping aggregator Parcel Station.

The new integration provides Linnworks users with access to some of the lowest rates on the UK and international parcel delivery market.

Parcel Station's carrier integration software provides sellers with intelligent routing options, allowing them to automatically select the best carrier and print the correct shipping label.

Parcel Station delivers to over 190 countries worldwide, and has partnerships with industry-leading carriers across the globe. Parcel Station has a "direct injection" arrangement for deliveries to Germany, France and the USA, meaning that parcels are entered directly into the national postal networks of those countries. Direct injection can save 40%-50% over standard overnight services such as FedEx.

In the UK, Parcel Station covers the following carriers: Hermes, Royal Mail, Yodel, DX and DX Freight, DHL and XDP.

Source: Linn Systems

Multichannel management system Linnworks has improved the navigation of its cloud-based UI this week, alongside new investment in technical support and popular new apps.

UI Improvements

Linnworks.net menus have undergone a major redesign, providing easier navigation, more space for core tasks, a more intuitive feel, and embedded technical support.

A new "sync status" tool bar shows exactly when information is being synced and if there have been any errors.

Expanded Technical Support

Linnwork's recent annual customer survey, while mostly positive, identified technical support capacity as needing improvement. As a result, Linnworks have significantly increased their investment in that department.

The investment will help them increase the number of support representatives available to respond to tickets, live chats and phone calls.

Anton Tshubarov, Technical Support Manager at Linnworks, said, "With the expanded Linnworks Technical Support Team, we are looking forward to offering a better service to our customers than ever before."

New Store and Mobile Apps

Two new Linnworks apps have been released, one in the Linnworks App Store and another for Android mobile devices.

The eBay Price and Competition Analysis Application helps eBay sellers price competitively against the competition. It is now the most downloaded app on the Linnworks App Store.

The app finds listing competitors to allow quick price comparisons. It searches using EANs, UPCs, the eBay Product Catalog and also by keyword to match products, then shows competitor listings, best match ranks and a summary price comparison.

The second app, from eBusiness Guru, is for Android devices and is called LinnKwik. It allows business owners to keep an eye on the status of their orders and shipping despatches.

Sources: Linnworks for UI Improvements, Expanded Technical Support and eBay App, Tamebay for LinnKwik App

Inventory and channel management tool Linnworks is now integrated with four new third-party services.

Linnworks now supports the UK's GAME Marketplace, which specializes in video games and gaming accessories such as clothing, consoles, novelties and add-ons. GAME is one of the fastest growing marketplaces in the UK.

Linnworks also has three new apps in the Application Store, developed by partner eBusiness Guru. The apps provide integrations with online deals site Groupon, Polish ecommerce platform IDoSell and social media marketing solution Mento.

Groupon work with a wide range of businesses to provide new deals and opportunities to their 48.1 million registered customers. With the new app, Linnworks.net can automate Groupon selling processes, manage orders and shipping.

IdoSell is a Polish ecommerce platform with multi-currency and brick-and-mortar retail support. With the integration, Linnworks can connect to IdoSell and be used to ship orders alongside those from other channels.

Mento is a social media marketing tool designed for online sellers, and connects directly to sales channels sites including eBay, Amazon, Magento, BigCommerce, Shopify and Etsy. Mento uses product images and descriptions to create social media posts on Facebook, Twitter, LinkedIn, Instagram, Pinterest, Tumblr and more.

With the Linnworks integration, Mento can be used from within Linnworks.net, accessing product information and photos stored in Linnworks.

Source: Linnworks for GAME, Groupon, IDoSell and Mento

See all 64 news items about Linnworks.

comments Do you have news about Linnworks? Let us know.

Discussions

Re: CRM/ERP to connect with Shopify?
New

@larry_JP You could have a look at Linnworks. It integrates with our Shopify and... more

Re: If looks swim and sounds like a Duck

@sam2 We use Linnworks across 15 marketplaces for two companies. They are not... more

Re: Multi-channel listing software

@Klaas Schippers - Linnworks Hi Klaas, can you please resend me any info to... more

Re: Multi-channel listing software

@Klaas Schippers - Linnworks Hi, I would like some more information on your... more

Re: eBAY SEO and other stuff

...software/programs/automation[/i][/b] Linnworks [b][i]Auto-email follow up[/i][/b]... more

Re: FRUUGO - How other channels should be

...to your PM, sorry for the delay. Linnworks is still good for us (just) due to the... more

Re: Multi-channel listing software

...OP @greenguy. This is Klaas from Linnworks. Are you using our Linnworks desktop... more

Re: FRUUGO - How other channels should be

...on this board have heaped abuse on Linnworks, and you yourself say that its... more

FRUUGO - How other channels should be

...and in your own currency. (If you use Linnworks like us, the integration still doesn't... more

Re: Part time eBay seller, full time job.

...channels you may need software such as Linnworks for stock control, Reply manager for... more

comments Want to talk about Linnworks? Start a new discussion (you don't have to register first).

Supplier

Linn Systems (1 other listing)

The Supplier Says

Main Features

* Order book integration with eBay, PayPal, Amazon, osCommerce and other e-commerce platforms
* Printing of postage labels/fold-in invoices
* Postage management
* Postage manifests and postage expenses filing
* Support for full Order lifecycle (order status, returns/refunds)
* Barcoded order lists, invoice, labels
* Despatch Console
* Fully tracable order history
* Direct orders, Sevice Sales and sale lifecycle support
* Sales grid analysis and sales ledger
* Sales grid analysis and sales ledger
* Easy to use automated stock control
* Purchase order tracability
* Purchase ledger and purchase lifecycle support
* Descriptive stock items, including postage and packaging information and product pictures
* Stock scrapping, return to stock, return to supplier
* End/Relist/Adjust listins on eBay
* Stock adjustments
* Stock item life history
* Mobile/wireless stock control and order processing application (handheld, Pocket PC, PDA)


The order book is automated to receive orders from multiple channels such as eBay/PayPal, Amazon, many different e-commerce platforms. All you need to do to get new orders and update the status of the existing ones, is to click one button which will automatically connect to different channels and obtain your latest orders, no file importing necessary. As the system designed ground up using modular architecture, should you find a need to integrate with your own bespoke website it can be done as a bespoke module. Contact our technical support or sales team for more information.

All you stocked products can be linked with orders coming in from eBay, Amazon or your website by the item title. Everytime you process an order the order items automatically deducted from the current stock level. When you acquire new stock by purchasing it from the supplier you can simply create a purchase order which will automatically increase the stock level once the purchase order is delivered. Linn Systems, 21 March 2009
comments Is this your listing? Login to submit changes.
Updated 20 Feb 2017.

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