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Parcelhub is a multi-carrier shipping and customer services solution.
It integrates with order management systems, providing ecommerce and wholesale businesses with access to many of the largest UK and international parcel carriers.
Multi-channel ecommerce platforms are integrated and dedicated parcel management comes as standard.
|Platforms||API, Web Based / SaaS|
|Carriers||APC Overnight, Asendia, City Link, Collect+, DHL, Direct Link, DPD, DX Group, FedEx, Hermes, InPost, Interlink Express, i-parcel, Palletforce, Parcelforce, PostNL, Royal Mail, TNT Express, UKMail, UPS, Yodel|
|eBay Sites||All, eBay.co.uk, eBay.com|
|ERP||NetSuite, SAP Business One|
|Multichannel||Brightpearl, ChannelAdvisor, ChannelGrabber, Linnworks, Seller Dynamics, SellerExpress, Volo|
|Shopping Carts||BigCommerce, Magento, Prestashop, Shopify, Volusion, WooCommerce|
UK parcel consolidator Parcelhub has put together a new 20-strong team to provide outsourced customer support for ecommerce businesses using its services.
The new support team has been set up to manage every aspect of the delivery on customers' behalf.
Kate Webb, Head of Customer Experience at Parcelhub explained, "From following up non-deliveries to taking calls from end receivers, the ecommerce support team is designed to act as an extension to our customers' own customer service departments. Our systems allow us to track where a call is coming from so we can answer the phone as if we are the customer. And because we have access to all the tracking and delivery data we can respond much faster and more accurately, often solving an end-receivers' problem before the customer is even aware of the issue. At this busy time, it helps make everyone's lives easier."
Parcelhub also manages Amazon and eBay messages for some customers, responding to delivery-related queries on their behalf.
Parcelhub handles parcel shipping for over 500 webstore, eBay and Amazon retailers, moving more than 350,000 parcels per month. The company employs 75 people at its Nottingham headquarters and four regional depots across the UK.
UK parcel consolidator Parcelhub has launched a new feature called SMART notifications.
Parcelhub's SMART system analyses delivery data and identifies non-deliveries and exceptions, allowing them to be monitored and action taken as required. It works as an add-on to existing Parcelhub systems, so it can be used by any merchant, across multiple carriers.
Steve Riley, IT Director at Parcelhub, said, "Our customers were telling us that they needed something that did more than just track parcels, they needed to be proactively informed as to their status, especially when there were issues surrounding delivery".
Prior to the automated system, exceptions reporting was done manually via a paper report, which was time consuming and inefficient. Parcelhub's SMART now automatically flags anything out of the ordinary and using a series of rules, notifies both the customer and Parcelhub's own ecommerce support team. With the new system a non-delivery can be identified, investigated and sent back out for redelivery before the customer is even aware of any issue.
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The Supplier Says
Bespoke multi-carrier delivery management solutions.
Parcelhub is a multi-carrier shipping and customer services solution. Flexible and scalable, it integrates seamlessly with order management systems, providing hundreds of eCommerce and wholesale businesses with one access point to many of the largest UK and international parcel carriers.
Multi-channel eCommerce platforms are easily integrated and dedicated proactive parcel management comes as standard.
Distributing more than 4.5 million parcels on its own carrier contracts every year, Parcelhub’s free multi-carrier shipping software grants hundreds of national and global businesses access to 'pooled volume'? discounted rates from its carefully selected range of carrier partners, including: Yodel, Hermes, DPD, UK Mail, DHL, Whistl, UPS, DX, Parcelforce, CollectPlus, SkyNet, ArrowXL, Interpost, Panther Logistics, Direct Link and Palletforce. Parcelhub, 3 July 2017