ReplyManager
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Average Rating: starstarhalf stardim stardim star (15 reviews)

stardim stardim stardim stardim star
AWFUL AWFUL AWFUL! STAY AWAY!!!!
New

ReplyManager has been purchased by a company that doesn't have a clue about the needs of its users. It shoved a forced upgrade down our throats right at the beginning of the busy Holiday season! Just a few of the issues we've had include: - Emails disappearing! Yes, just - poof - gone! :evil: - ... more

stardim stardim stardim stardim star
TERRIBLE! Do NOT use them

Please, make yourself a favor. They forced everybody to be using the new system and now it doesn't work, literally doesn't work. Why force everybody to a new system that doesn't work if the old system worked perfectly fine? Worst part is that customer service is completely shut! Delayed non-helpf... more

stardim stardim stardim stardim star
NEW VERSION = HORRIBLE AND NIGHTMARE

Our company was using the old version of Reply Manger and was completely happy. Everything worked, ALL emails were in the appropriate folders and was easy to respond to customers. Now being forced to switch to the new version has been a NIGHTMARE! We were forced to switch over and did not give us... more

stardim stardim stardim stardim star
Total Disaster Zone Since Forced Upgrade to New Version

We have been using reply manager for a few years and the product has always been good. It allows you to easily answer emails from multiple channels and it included all the features you needed to do that reliably. It was a simple system but beauty was in the simplicity as it worked reliably and did... more

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Recent forced migration to new version = TOTAL NIGHTMARE

We've been using ReplyManager for a year and a half, and the old version (before purchased and revamped by XSellco) was GREAT. Did exactly what it said it would do, without trying to be like all the other "collaboration" software out there. WE'RE NOT TRYING TO COLLABORATE, WE'RE TRYING TO ANSWER... more

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Total Mess - Great Product Now Ruined

Reply manager WAS one of the best systems we used, however since takeover by Xsellco and migration to their version of the system it is without doubt now the worst system we have .. The migration was forced with the promise that *everything will be migrated* Nothing could have been further from ... more

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Was=Fantastic, Now=Abysmal

They should introduce negative stars. We used this system for 3 years, we deal with over 300 orders per day across all channels. The old system wasn't flashy, it just worked We were forced to upgrade recently, the new system is absolutely dreadful. The migration also took our entire customer su... more

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GET THE OLDER VERSION BACK

We need the older version back as the new one is a MESS!!! All the emails and messages are in the same folder, can't filter them or locate old ones.Can't access main settings :( Can't even REPLY to my customers, they had the brilliant idea to create a new "email" address where all the replies ... more

stardim stardim stardim stardim star
Horrible!

The "upgraded" system is horrible! Everything is a mess, over a year of emails all disorganized now and I can't delete anything, only close the emails and they stay in the same stream as all the open emails. It's a nightmare for our customer service team. So many bugs on this new update, they s... more

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Latest update worst of all

Wish I could rate less than 1 star Got the platform updated on October 12, 2016 and everything is a mess now! }:(}:(}:(}:(}:( All the emails and messages are in the same folder, can't filter them or locate old ones. Can't even REPLY to my customers, they had the brilliant idea to create a new "... more

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Description

ReplyManager is an email management tool that combines eBay integration and multi-channel support with features to improve response rates and simplify message management.

- Integrates with eBay My Messaging, Resolution Center & After-Sale Returns/Cancellations
- Supports multiple channels (Amazon, your website & more)
- Automatically routes & prioritizes email
- Standard replies & auto-responders create timely responses
- Provides detailed reporting
- Integrates with Linnworks & ChannelAdvisor


Latest Reviews

Average Rating: starstarhalf stardim stardim star (15 reviews)

stardim stardim stardim stardim star
AWFUL AWFUL AWFUL! STAY AWAY!!!!

ReplyManager has been purchased by a company that doesn't have a clue about the needs of its users. It shoved a forced... more

stardim stardim stardim stardim star
TERRIBLE! Do NOT use them

Please, make yourself a favor. They forced everybody to be using the new system and now it doesn't work, literally doe... more

stardim stardim stardim stardim star
NEW VERSION = HORRIBLE AND NIGHTMARE

Our company was using the old version of Reply Manger and was completely happy. Everything worked, ALL emails were in ... more

Latest News

ReplyManager Releases New Message Filters, Templates, Reports and More

Ecommerce customer support tool ReplyManager has released a number of new features. Folder... more

ReplyManager Releases One-Click eBay Order Search

Ecommerce customer support management tool ReplyManager has added a new feature which finds e... more

ReplyManager Launches eBay Returns and Cancellations Processing

Ecommerce customer support tool ReplyManager has added support for eBay returns and cancellat... more

Related Discussions

Re: Part time eBay seller, full time job.

...such as Linnworks for stock control, Reply manager for customer service and possibly a... more

Re: Cloud Commerce Pro

...service I would certainly recommend Reply Manager which links to eBay, Amazon as well as... more

Re: Introduce yourself here

...eBay, Amazon, Prestashop, MeanRepricer, ReplyManager and Joomla to name but a few. More... more

Compatibility

Platforms Web Based / SaaS
Amazon Sites Amazon.com
eBay Sites All
Multichannel ChannelAdvisor

Pricing

Trial: 15 days

Prices start at $49

Categories

Customer Support » Message Management Tools

Ecommerce customer support tool ReplyManager has released a number of new features.

Folders, Labels and Rules streamline operations by automatically filtering, sorting and organizing incoming messages according to preset conditions.

Templates make responses more efficient by pre-populating information for common replies. Templates can be customized by sales channel and edited manually, or set to auto-respond using conditions.

SmartTags automatically input data from the customer query, such as name and order ID, to create a personalized response at a faster rate.

A new Reports Dashboard tracks activity across multiple marketplaces, and generates graphs to help identify areas of success and areas for improvement, and measure compliance with marketplace performance requirements.

ReplyManager's Message Dashboard is fully integrated with Amazon and eBay, providing direct access to customer and order details from within a single interface.

Source: ReplyManager

Ecommerce customer support management tool ReplyManager has added a new feature which finds eBay orders from within the ReplyManager system.

The new eBay Order Search allows ReplyManager customers to search for orders by Buyer ID or email address without having to leave ReplyManager, saving time when answering eBay customer support queries.

Order data can be viewed including name, address, payment, shipping and tracking information, and the search can run across multiple eBay accounts.

XSellco CEO Victor Corcoran said, "eBay Order Search offers ReplyManager customers a simple, but powerful integration that will increase response times when buyers ask order specific questions, like whether a package was shipped, the tracking number and much more. It is our goal to build scalable, powerful customer support tools for online sellers. Giving ReplyManager users instant access to essential customer data through eBay Order Search is another step towards that goal".

The new feature is only available to ReplyManager customers on an upgraded plan.

Source: ReplyManager

Ecommerce customer support tool ReplyManager has added support for eBay returns and cancellations.

ReplyManager version 6.5 can now handle all eBay communications - for sellers in the US, UK and Germany.

ReplyManager CEO and co-founder Jodi Gaines Pereira said, "The ability to process returns from ReplyManager was one of our biggest feature requests and has been very well received by customers already involved in the testing process. We see some really positive changes coming out of the recent announcement. But it will be more important than ever before to handle Returns and Cancellations in a timely manner. That's why we've pushed so hard to make this available to sellers now."

Under new eBay Seller standards starting in February 2016, the maximum defect rate for Top Rated Sellers will drop to 0.5%. Although buyer feedback, DSR's, successful returns and other resolved issues will no longer impact the defect rate, Top Rated Sellers will be required to accept 30-day returns and process them quickly.

ReplyManager 6.5 also includes the ability to add notes to cases in the Resolution Center. The new version will be immediately available to new customers and rolled out to existing customers between September 16th and 23rd.

ReplyManager also has plans to enable Amazon and eBay order searches from within messages to make researching order status, shipping status and more easier than ever. The feature is scheduled for release in October 2015.

Source: ReplyManager

An interview has been published with XSellco's founder Ray Nolan and CEO Victor Corcoran.

Price and Reputation: An Interview with XSellco's Ray Nolan and Victor Corcoran

We talked about XSellco's history, their tools Fusion, Price Manager and High5, and their plans for the future.

Source: Web Retailer Blog

Provider of cloud-based tools for marketplace sellers XSellco has acquired rival business ReplyManager.

Both companies provide customer support tools for marketplace sellers: XSellco Fusion and ReplyManager. The acquisition will allow them to share best practices, further develop their tools, improve customer support and expand globally.

"We're very excited to become a part of the XSellco team," said Jodi Gaines Pereira, founder and CEO of ReplyManager. "Joining with XSellco was the next logical step to foster continued growth. It allows us to further extend our market reach into Europe and Asia. Most importantly, we'll be able to provide our customers with cutting edge, integrated tools that will make selling online more profitable and more efficient than ever before."

Ray Nolan, founder of XSellco said "ReplyManager has significant market penetration in the US and overseas markets and we believe it can help XSellco further accelerate the pace of growth of our rapidly expanding customer base. In Jodi and her team, we have found truly motivated and knowledgeable partners on whose years of market expertise we can draw to help us improve our products and design new ones."

XSellco, based in Dublin, Ireland, acquired Florida-based ReplyManager for an undisclosed sum. Both companies are privately held. ReplyManager founder Jodi Gaines Pereira will remain as CEO and along with her team continue to support ReplyManager customers and continue developing the product.

Alongside their customer support tool, XSellco also provide an automated repricing tool called Price Manager. XSellco is owned by Irish entrepreneur Ray Nolan who previously built the Hostelworld.com brand, and chaired Skyscanner.com and Storyful.com amongst others.

ReplyManager was created in 2001 and is the world's leading customer support tool for businesses selling through online marketplaces such as eBay and Amazon.

Source: ReplyManager

eBay and Amazon customer support tool ReplyManager has released a direct integration with channel management software Linnworks.

Users of both systems can now search Linnworks order data without leaving ReplyManager, finding orders using the buyer's eBay ID or email address (including anonymous addresses from Amazon).

The last 60 days of orders are searched, and users can view order notes, shipping details, customer data and products ordered.

Source: ReplyManager

ReplyManager CEO and Co-founder Jodi Gaines Pereira has been interviewed by Griff and Lee of eBay Radio.

Jodi talked about the importance of customer support, the ReplyManager application, and how the company got started.

The interview segment is embedded above and a full transcript is available on the ReplyManager blog.

Source: ReplyManager

Version 6 of ecommerce customer support solution ReplyManager is integrated with eBay's resolution center, and also marketplace management tool ChannelAdvisor.

The new eBay Resolution Center integration allows users to view and respond to eBay cases directly from ReplyManager. Users are also able to organize cases using tags and respond with standard replies.

The ChannelAdvisor integration allows users of both systems to access ChannelAdvisor order data from within ReplyManager. The customer's eBay ID or email address (including Amazon's anonymized addresses) is used to find orders in ChannelAdvisor and show the results in ReplyManager.

Other features of the new version include simplified creation of filtering rules and auto-responders, and a report on the average amount of time spent handling customer emails.

Source: ReplyManager

A new Web Retailer blog post covers a number of areas related to marketplace feedback, reputation and seller performance.

Related categories in the directory include:

Read Feedback & Reputation: The Ultimate Guide.

Ecommerce email management system ReplyManager has been updated to version 5.6, with new features including eBay image upload and improved auto-responders.

The features include:

  • eBay photo sharing — eBay buyers and sellers can now exchange photographs
  • Simplified auto-responders — users have more options and improved functionality to create more precise conditions
  • Login using a Google account; mouse-over email preview; and a new HTML Editor

ReplyManager has also announced plans to work more closely with multichannel management tool Linnworks, and expects to launch a new integration in the first quarter of 2014.

"We've been working toward an integration with Linnworks for quite a while and are very excited about this happening in the very near future. Linnworks provides a very useful tool that helps online sellers manage and grow their business. Plus, the UK has been our fastest growing market. Integrating ReplyManager and Linnworks seems like the logical next step," said ReplyManager co-founder, Jodi Gaines Pereira.

See all 16 news items about ReplyManager.

comments Do you have news about ReplyManager? Let us know.

Discussions

Re: Part time eBay seller, full time job.
New

...such as Linnworks for stock control, Reply manager for customer service and possibly a... more

Re: Cloud Commerce Pro

...service I would certainly recommend Reply Manager which links to eBay, Amazon as well as... more

Re: Introduce yourself here

...eBay, Amazon, Prestashop, MeanRepricer, ReplyManager and Joomla to name but a few. More... more

Re: Amazon Unified account, how to support multi languages

...support tools for marketplace sellers, ReplyManager is a popular one then there's Xsellco... more

Re: Developing Channel Management Software

...(maybe integrate into something like replymanager) 12. Re-pricing function or... more

Re: Do you use any ecommerce software or services?

...marketplaces Shopify for our websites Reply Manager for multi platform... more

Re: What software integrates " Ask Seller a Question"?

UPDATE: Saeven|CRM and ReplyManager are now in the directory. Reviews would be much... more

Re: Questions for eBay Sellers RE: Email, Accounting, and Ph

...integrates with eBay's "My Messages" ReplyManager - currently email templates only but... more

Re: What software integrates " Ask Seller a Question"?

...integrate. I am crossing my fingers Replymanager- I contacted them which they... more

Re: What software integrates " Ask Seller a Question"?

...the Saeven, but never heard of the replymanager. I will look into both of those... more

comments Want to talk about ReplyManager? Start a new discussion (you don't have to register first).

Supplier

XSellco (4 other listings)

The Supplier Says

Manage Buyer Emails - Improve Response Times - Increase Ratings

ReplyManager is a web-based email management program created by iguanafarmGroup, a web-development company established in 1999.
The ReplyManager tool was created in 2001 to help customers manage high volumes of incoming email and later expanded to include integration with eBay's Ask the Seller API. Today, the software is positioned to support multiple channels (in addition to eBay) by reading from POP3 (Gmail, Yahoo!, etc.) and IMAP accounts. With customized rules and Amazon templates, email is automatically distributed among folders where users can repond quickly and credibly with standard replies and auto-responders. XSellco, 23 August 2012
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Added 28 Aug 2008. Last updated 31 Oct 2016.

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