Stone Edge Order Manager

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Average Rating: starhalf stardim stardim stardim star (13 reviews)

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Terrible response

They cannot and/or will not answer the most basic of questions - how to export sales history to an excel compatible format. Referred me to consultant who is typical I.T. geek and says he will do it when he gets around to it. They advertise as being oriented to small businesses but then they fail... more

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Horrible Support Horrible Program

The money we invested in the beginning kept us using this horrible program. The tech support is totally worthless. They close tickets without the problem being fixed. The tech support manager is living in a dream world and actually told me that Monsoon tech support is the best and that all of our ... more

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Best OMS Ever

I've been using StoneEdge since way back when they had around 2 techs :). It's really been a love/hate relationship, but I would suggest it to anybody! A few things though..... 1. StoneEdge PERFORMS best on PROPER hardware. You have no idea how many of my clients cry their heart out that it's t... more

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They couldn't suck more if they tried!

:evil: We have been using Stone Edge Order Manager for 15 years. We started back in the day when Barney Stone was THE man (and Barney did great work). As his team grew and the software grew, it got better and better. But, at some point, Barney decided to retire and in came Monsoon. Having dea... more

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Monsoon Stone edge is nothing but problems, headaches & lies

Stone Edge is nothing but problems and headaches . Nothing but bugs, lies and the worst support I have even experience in over 12 years of doing business with hundreds of companies. Do your self a favor and find another solution.. You will remember this post if you end up going with Monsoon stone ... more

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Awful support

:evil:}:(We've had SE for about 6 years. While we were small (under $1m in sales) Once we surpassed a million and added two new users everything fell apart. And, it is not our server. We have a new server that handles customers 100 times our size. Absolutely awful support and terrible platform. Th... more

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DO NOT GIVE THEM YOUR MONEY!!!!

This has to be the worst company I have ever dealt with. Paid for support, and never could get any type of problem fixed. 11 emails, and 6 phone calls; no response for 6 weeks. DO NOT BUY THEIR SUPPORT PLAN, OR THEIR SOFTWARE. more

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Powerful Tool in the right hands

I own a mid-sized online retail shop with over 40k physical sku's in 27,000 feet. We are highly successful and I've been using Stone Edge since 2008. We compete directly against entities staffing 50+ employees... with our meager 15 person team! This is mainly because of our efficiency. I'm wr... more

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Look Elsewhere for a functional P.O.S.

Horrible software supported (if you can call it that) by an incompetent company. Apparently Stone Edge used to be a great P.O.S. solution until the founder sold out to Monsoon. Everything you've read about Monsoon is true: !!!!!!!!DO NOT, UNDER ANY CIRCUMSTANCES, GIVE THEM YOUR HARD-EARNED MONEY!!... more

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Support Appaling

I have been using Stone Edge for 2 years and I like the software when it works. However when it doesn't then don't rely on support even if you have paid $1000s for it. If you have a major crash you might get support within a 1 or 2 days but if you have a bug or discover a problem then forget all a... more

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Description

Designed for small to medium sized multi-channel merchants, Stone Edge provides affordable market leading capabilities for all aspects of your business.

Latest Reviews

Average Rating: starhalf stardim stardim stardim star (13 reviews)

stardim stardim stardim stardim star
Terrible response

They cannot and/or will not answer the most basic of questions - how to export sales history to an excel compatible fo... more

stardim stardim stardim stardim star
Horrible Support Horrible Program

The money we invested in the beginning kept us using this horrible program. The tech support is totally worthless. The... more

starstarstarstarstar
Best OMS Ever

I've been using StoneEdge since way back when they had around 2 techs :). It's really been a love/hate relationship, ... more

Related Discussions

Re: What's changed the most since you started selling online

...and then Blackthorne and then I was a Stone Edge user for a couple of years. Back in... more

Re: Set-up for the best programs to use for a web retailer

...thanks. As you are happy with Stone Edge it would be a shame to lose it, at... more

Re: Set-up for the best programs to use for a web retailer

...We caught up with Monsoon because of Stone Edge. Stone Edge works well for us,... more

Compatibility

Platforms Android App, Windows Software
Accounting QuickBooks
Amazon Sites Amazon.com
Carriers FedEx, UPS, US Postal Service
eBay Sites eBay.co.uk, eBay.com
Multichannel ChannelAdvisor, Infopia, Monsoon, SixBit
Other Marketplaces Half, Overstock Shopping, Underbid
Payment Authorize.Net, PayPal
Price Comparison Shop.com
Shipping Software Endicia
Shopping Carts 3dcart, AmeriCommerce, AspDotNetStorefront, BigCommerce, CoreCommerce, Interspire, Loaded Commerce, Magento, Miva Merchant, osCommerce, Pinnacle Cart, Shopify, ShopSite, Upshot, Volusion, VP-ASP, X-Cart, Yahoo Stores, Zen Cart

Pricing

Trial: 30 days

Contact supplier directly for pricing details

Categories

Shipping & Fulfillment » Order Management

Discussions

Re: What's changed the most since you started selling online

...and then Blackthorne and then I was a Stone Edge user for a couple of years. Back in... more

Re: Set-up for the best programs to use for a web retailer

...thanks. As you are happy with Stone Edge it would be a shame to lose it, at... more

Re: Set-up for the best programs to use for a web retailer

...We caught up with Monsoon because of Stone Edge. Stone Edge works well for us,... more

Set-up for the best programs to use for a web retailer

...our business needs. We started using Stone Edge about a 6 months ago as our inventory... more

Re: monsoon alternative

...multiple locations, I've used Monsoon Stone Edge Order Manager for about 5 years and I... more

Re: Help with ebay, amazon and oscommerce order management

Hi Mike? Have you tried Stone Edge Order manager in combination with blackthorne for your... more

Stone Edge User Conference

...who is interested: The eight annual Stone Edge User Conference is coming up soon,... more

Re: Software required for cenralised order processing

...looking at http://www.mailware.com/. As Stone Edge stated, you should be using a multi... more

Re: Multi Channel Management Software

...to offer on the listing side, but the Stone Edge Order Manager... more

Re: Software required for cenralised order processing

...On option is my company's product, the Stone Edge Order Manager. You can learn more... more

comments Want to talk about Stone Edge Order Manager? Start a new discussion (you don't have to register first).

Supplier

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The Supplier Says

Stone Edge Order Manager

Designed for small and medium sized multi-channel merchants, Stone Edge provides affordable market-leading capabilities for inventory, order and customer management, purchasing, fulfillment and shipping. Offering unsurpassed flexibility, this open solution can be tailored to meet the specific needs of your business from simple to complex and easily integrates with your e-commerce and business ecosystems. Using Stone Edge ensures a consistent customer experience across all channels resulting in increased customer loyalty.

OMS is a complete “back end” system for managing the day-to-day operations of a small-to-medium sized retail business. It lets you combine orders from multiple Web sources, traditional phone and mail orders and walk-in customers, and manage them all in one powerful program. Flexible and affordable, it streamlines your business processes while increasing your efficiency and capacity, which leads to greater profitability and the growth of your business. From the supplier's website
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Added 13 Sep 2007. Last updated 23 Aug 2016.

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