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The Volo service is a complete combination of technology and people. It brings together the entire process of selling online, by simplifying and automating core tasks from inventory management and product scheduling through to payment and dispatch.
The service includes implementation, support and customer success management. Customers work with an Implementer who helps set up the software and a Customer Success Manager who gives expert advice to help grow the business across online channels.
|Platforms||Web Based / SaaS|
|Amazon Sites||Amazon.ca, Amazon.co.jp, Amazon.co.uk, Amazon.com, Amazon.com.mx, Amazon.de, Amazon.es, Amazon.fr, Amazon.in, Amazon.it|
|Carriers||City Link, DHL, DPD, FedEx, Hermes, Interlink Express, Parcelforce, Parcelhub, Royal Mail, TNT Express, UKMail, UPS, USPS, Yodel|
|Payment||Authorize.Net, sage pay|
|Price Comparison||Google Shopping|
|Shipping Software||Endicia, Metapack, NetDespatch|
|Shopping Carts||BigCommerce, Magento, Shopify|
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Ecommerce management system Volo has connected its platform with Amazon Web Services (AWS) and the AWS API Gateway.
Paul McCorquodale, COO of Volo Commerce, said: "The AWS platform delivers increased API performance throughout the retail calendar, especially during peak periods like Black Friday or Christmas which enable our customers to develop their businesses faster."
The Amazon API Management platform provides a high-performance, scalable and secure architecture that enables efficient communication between customers' software systems and web services. With the API Gateway, the Volo platform further increases its security, reliability and resilience.
AWS powers hundreds of thousands of businesses in over 190 countries. The API Gateway is a fully managed service for creating, publishing, maintaining, monitoring and securing a large number of APIs, through AWS. APIs enable the Volo platform to send and receive information to and from other applications and systems.
"By boosting automation and connections to other systems like marketplaces, channels, suppliers or fulfilment systems, Volo increases its reliability, resilience, security and traffic flow," adds McCorquodale.
Multichannel ecommerce solution Volo has won the Best Product award at the recent eCommerce Awards in London, UK.
Volo won for its new analytics and reporting suite, Volo Vision.
Paul Watson, CEO of Volo Commerce said, "This achievement is a huge group effort and wouldn't have been possible without the continued support of our customers. Working with such exciting eCommerce businesses gives us a real insight into the challenges they face on a daily basis. This feeds directly into every product refinement, new feature and service enhancement we make. This includes Volo Vision."
"Winning this award is an amazing endorsement for an amazing team. We take pride in the way we listen to our customers and create solutions that make a real difference to their fortunes. Our aim is to make selling online as easy as buying online and this award recognises that direction."
Volo Commerce works closely with online merchants and large brands selling across marketplaces such as eBay, Amazon, and Rakuten as well as their websites. The company combines powerful technology with its expertise of marketplaces to drive growth and eradicate the complexity of sales and order fulfilment for retailers.
In 2015, the company processed more than 40 million orders and helped ship 22 million parcels to 196 countries. Customers typically achieve over 50% revenue increase in the first year with Volo and 100% by the second year.
Ecommerce management system Volo has improved its built-in reporting and analytics module.
The module, called Volo Vision, now includes full cost calculations for profit and loss analysis. The upgrade will help improve profitability and decision-making by providing accurate profit margin reporting and eliminating manual data entry.
The module enables granular recording and accounting, down to the individual SKU level. Sellers can set the degree of detail required and enter any costs incurred outside of the Volo platform to calculate accurate profit or loss figures.
Out of the box reports include a Margin Breakdown report, SKU Margin report, Order Margin report and Margin Performance report - showing margin changes and trends over time.
Paul Watson, CEO of Volo Commerce, said, "We know from our experience that many merchants and retailers either spend a lot of time and effort analysing their profit and loss, or don't do enough of it. It also happens after the sale, and feels more like an audit than a way of actively doing business. We've brought the intelligence into our solution so that you can capture costs during the general course of your business and have the answers at your fingertips. In so doing, we want to free sellers, from having to extract data, import data into spreadsheets, build their own formulas – and do this repeatedly."
Multichannel ecommerce solution Volo has released a new management and analytics tool for Amazon FBA sellers.
The new feature, called FBA Connect, is designed to help sellers grow their Amazon sales and improve their operational efficiencies.
FBA Connect provides a workflow that allows users to analyse sales performance on Amazon, automate the synchronisation of stock levels, receive sales orders, perform multi-channel fulfilment, book FBA partner couriers, organise FBA consignments and raise shipments.
By mirroring the Amazon FBA workflow, Volo FBA Connect enables sellers to run all aspects of their Amazon business – along with their other sales channels and marketplaces – from within the Volo platform.
Volo's analytics gives sellers an accurate picture of stock performance so that they can select the right quantities of the right items with the best potential to sell, and then fulfill them in the most cost-effective manner.
FBA Connect also allows businesses to separate pick, pack and dispatch for FBA consignments from sales orders, so dedicated teams can be assigned different parts of the workflow.
Paul Watson, CEO of Volo Commerce, said "Our customers continually tell us that it is hard work managing FBA without good analytics because there are so many data points to consider. By integrating Volo analytics and FBA, sellers can easily allocate items to consignments if they are selling well. It's also important to know how fast an item sells, how many days of stock are left and how long it takes for new stock to come in, so that sellers can plan accordingly. The platform also provides a wide range of labelling and courier options, to maximise cost efficiencies. We are delighted to be able to bring this to market in time for sellers to be ready for the peak trading period."
Multi-channel management solution Volo has added support for Rakuten's UK marketplace (formerly Play.com).
Rakuten acquired Play.com in 2011, when it was the third largest marketplace in the UK. It was relaunched as Rakuten.co.uk earlier this year.
Rakuten has created a single international platform that will support all of Rakuten's international marketplaces, making it easy for sellers to list globally.
A new in-depth interview with Volo CEO Paul Watson covers the rebrand from eSellerPro, new features under development, and the company's plans to expand to the US.
Paul also revealed that Volo's customers hold the records for both the highest sales by value, and the highest by order volume, in a single day on eBay, worldwide.
Source: Web Retailer Blog
Ecommerce software company Volo (formerly eSellerPro) has released a new educational section for customers, called "Flight School".
Flight School sits within the Volo Community Hub, and is available to all customers as part of Volo's service. It includes over 60 videos covering key areas of the system, step-by-step instructions, and a schedule for live online training sessions. "Flight Simulator" eLearning modules are highly interactive, featuring software simulations, quizzes and activities to help understand the processes and concepts.
Volo has also announced a new "Pilot Licence" certification programme. The Pilot Licence helps teams make the best use of Volo, reducing operational costs and growing marketplace sales. The programme consists of a series of core modules covering importing inventory, preparing products to list to eBay and Amazon, and using channel profiles to streamline the process.
Customers can train for the programme using a two-week course of online training sessions, or learn at their own pace using interactive eLearning modules. To pass the certification, they will need to complete a series of practice tasks.
Darren Edels, Head of Implementations and Training at Volo said, "Volo is so much more than just a software solution. Our training offering is just one of the great customer benefits that differentiate our service from others in the market".
Louise Harkin, Training Team Lead, added, "The Training Team at Volo is passionate about helping customers get the most from the Volo software and ensuring they are best equipped for success. We really want to help our customers' businesses fly".
This month's Internet Retailing Expo at the NEC, Birmingham, UK, features 24 suppliers listed in the Web Retailer directory.
The conference takes place from 25-26 March and exhibitors include 2nd Office, Asendia, Avalara, Brightpearl, ChannelAdvisor, Currencies Direct, Frooition, Genie & The Geek, James and James Fulfilment, Lengow, Linnworks, MetaPack, Neteven, One Stop Order Processing, plentymarkets, Scurri, Seller Dynamics, Selro, Visualsoft, Volo, Pentagon, WebInterpret, Wiser and XSellco.
IRX is the largest ecommerce exhibition in the UK, providing a unique opportunity to research suppliers as well as a range of free educational talks.
Source: Internet Retailing Expo
Ecommerce management solution eSellerPro has rebranded as Volo.
The new name, which is Italian for "flight", was chosen to reflect the company's belief that the ecommerce industry has parallels with the pioneering age of aviation – because both feature technology innovations creating possibilities that did not previously exist.
CEO Paul Watson said "People selling online are driven by an early passion that soon evolves into ambition to grow a successful business, Volo is designed to help them fulfil that ambition beyond that which they thought possible. Typically we see an online merchant double their revenue within two years of adopting our platform. This evolution of our brand reflects that growth and our ambition to build the world's most successful community of online, multi-channel sellers. We remain committed to our customers' success and our shared value model will not change. Our customers want to see their business fly. So do we."
Chris Farrelly, founder and CTO, Volo added: "eSellerPro has been the most comprehensive ecommerce platform for online entrepreneurs for quite some time. The next phase in our growth is about energising and fuelling our customers to transform their revenue growth. We have now reached the point where, in order to drive this success further upward and demonstrate that we can go far beyond just the technology, we need to rebrand and reposition ourselves."
eSellerPro was first launched in 2006 by Sandbourne Systems Ltd, a privately held UK company. It now processes more than 40m sales orders annually, and has customers including Superdry, Halfords, Homebase and Currys PCWorld.
Paul Watson, CEO of eSellerPro, commented: "We are well aware that many of our customers choose eSellerPro because of the breadth of what our software can do and our responsiveness to their requests for new things. This is especially true for couriers, and we're adding courier integrations all the time. It's not only the quantity of couriers we can integrate that's important, it's the quality too. The depth of our integrations gives our customers control of their business, so that they can do everything they need quickly and seamlessly from one system."
eSellerPro has added seven new carrier integrations in the last 18 months:
- myHermes (direct API integration, for retailers shipping over 150 parcels a week) – October 2014
- Endicia – September 2014
- Hermes Corporate (for retailers shipping over 250,000 parcels a year) – August 2014
- Parcelforce Express Link v9 – June 2014
- Interlink Online – November 2013
- DPD Online – November 2013
- Royal Mail Customer Own Solution ("COS") – May 2013
Over 20 carriers are now supported on the platform.
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The Supplier Says
Adventures in ecommerce
Just like the pioneering age of flight, the next generation of ecommerce will be driven by people looking to fulfil their passions and achieve their bold ambitions. We want to take the administrative and managerial headaches away from businesses, so that they can fly freely.
At Volo, we are committed to making selling online as easy as buying online. Our service is there at every step, simplifying and automating core tasks: inventory management and product scheduling, payment and dispatch, listing and selling across channels internationally.
We combine technology and people for growth. A Customer Success Manager gives you the guidance, and the software gives you the time to put it into practice. Our reporting and analytics module allows you to get deep insight into profitability, stock and orders.
Businesses are unique. Luckily, we also have a huge array of partners, so where your business has specific requirements, we can integrate with experts in whichever area you need. If you’re looking for a market leading solution to help you sell more, on more channels, more efficiently: talk to us. Volo, 17 February 2015