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xSellco Feedback allows sellers to request feedback on the right products, from the right customers, at the right time.
Sellers can improve their rating through automated intelligent feedback requests on Amazon and eBay.
|Platforms||Web Based / SaaS|
Trial: 28 days
|Light||All features - Up to 5,000 mails per month||£29 p/m|
|Professional||All features - Up to 25,000 mails per month||£59 p/m|
|Premium||All features - Up to 60,000 mails per month||£129 p/m|
Ecommerce software company xSellco has been named the fastest-growing SaaS technology company, and won the Export Award, at Deloitte's 2017 Technology Fast 50 Awards in Dublin.
"We are thrilled and immensely proud to receive this industry recognition from such a prestigious organisation," said founder and CEO Ray Nolan. "Our focus on the e-commerce transaction, from pricing strategy through to customer support and feedback optimisation, is paying dividends for our thousands of customers across the globe. Listening to those customers has helped us develop our products, further optimising sales and reducing the time it takes to support. We hope to continue to build on our foundation with innovative modules that deliver value and opportunity in the coming years."
The Irish company, which has customers in 66 countries around the world, generates 96 percent of its revenue from international markets. Recent growth has seen the xSellco team double in size and it is expected to double again by the end of 2018.
Deloitte, in association with Intel, presented the Export Award to xSellco for its outstanding global growth over the last four years.
"Each year, these awards showcase the very best of the Irish technology industry. What really strikes me this year is the focus the winning companies have on global markets, which demonstrates the ambition and drive of Irish technology companies to diversify and the global nature of this business," said Joan O'Connor, international tax partner at Deloitte Ireland.
Now in its 18th year, the Deloitte Technology Fast 50 ranks Ireland's fastest growing technology firms and recognises home-grown companies that have demonstrated exceptional growth in turnover in the last four years.
New features within the XSellco/Linnworks integration include:
- Updating Linnworks order notes within XSellco Fusion.
- Printing labels for Linnworks orders from XSellco.
- Viewing Linnworks product information from within the XSellco dashboard.
Linnworks customers will be able to access all three XSellco applications from within their Linnworks.net account.
Ray Nolan, XSellco CEO said "Price and Reputation are the central elements to successful multi-channel sales. Integrating closely with Linnworks makes real sense - better customer service leads to higher ratings and more sales at better prices."
An interview has been published with XSellco's founder Ray Nolan and CEO Victor Corcoran.
Source: Web Retailer Blog
Both companies provide customer support tools for marketplace sellers: XSellco Fusion and ReplyManager. The acquisition will allow them to share best practices, further develop their tools, improve customer support and expand globally.
"We're very excited to become a part of the XSellco team," said Jodi Gaines Pereira, founder and CEO of ReplyManager. "Joining with XSellco was the next logical step to foster continued growth. It allows us to further extend our market reach into Europe and Asia. Most importantly, we'll be able to provide our customers with cutting edge, integrated tools that will make selling online more profitable and more efficient than ever before."
Ray Nolan, founder of XSellco said "ReplyManager has significant market penetration in the US and overseas markets and we believe it can help XSellco further accelerate the pace of growth of our rapidly expanding customer base. In Jodi and her team, we have found truly motivated and knowledgeable partners on whose years of market expertise we can draw to help us improve our products and design new ones."
XSellco, based in Dublin, Ireland, acquired Florida-based ReplyManager for an undisclosed sum. Both companies are privately held. ReplyManager founder Jodi Gaines Pereira will remain as CEO and along with her team continue to support ReplyManager customers and continue developing the product.
Alongside their customer support tool, XSellco also provide an automated repricing tool called Price Manager. XSellco is owned by Irish entrepreneur Ray Nolan who previously built the Hostelworld.com brand, and chaired Skyscanner.com and Storyful.com amongst others.
ReplyManager was created in 2001 and is the world's leading customer support tool for businesses selling through online marketplaces such as eBay and Amazon.
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The Supplier Says
Request feedback on the right products, from the right customers, at the right time
xSellco Feedback is the only feedback solicitation tool for both Amazon and eBay sellers. Improve your seller rating through automated intelligent feedback requests and product reviews.
Key Benefits include:
Increase Positive Feedback.
Improve Seller Rating & Sell More!
Right Message, Right Customer, Right Time.
Control message delivery with detailed rules.
Build fully customizable emails.
- Create dynamic rules to target different groups of customers.
- Send messages based on Product Name, Type, SKU, etc.
- Get high feedback ratings by targeting products that score well. Exclude
SKUs that have a poor feedback record.
- Send requests to customers who have left positive feedback before,
blacklist customers who have a history of negative feedback.
- Reduce negative feedback by only sending feedback requests for on-time
- Tailor your email messages to suit your business. Create templates, edit
subject line, language, formatting.
- Improve your response rates using personalized Snippets that
automatically insert customer details, product and order information.
- Monitor your response rates over time and measure the impact of your
- React quickly to negative feedback, with your most recent negative
reviews displayed in your dashboard.
- As official developer partners with Amazon and eBay, xSellco Feedback
complies with all marketplace feedback policies.
"Using xSellco we have increased our feedback across Amazon and eBay to over 400 positive reviews per month, maintaining a 99% positive seller rating" - Indigo herbs xSellco, 6 September 2017