Zoovy

Description

Zoovy's auction management service includes auction management (bulk and scheduled listings), customer management (automatic emails, customer history) and order management (online tracking, invoicing and shipping).

Availability

United States

Compatibility

Platforms Web Based
Amazon Sites Amazon.com
eBay Sites eBay Motors, eBay.com
Marketplaces ePier, Rakuten.com, Sears.com Marketplace
Price Comparison DealTime, Google Shopping, Nextag, pricegrabber, thefind.com
Shipping Software Endicia
Shopping Carts Yahoo! Ecommerce

Pricing

Trial: None

Contact supplier directly for information

Categories

Marketplace Management » Multichannel

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Added 1 Aug 2003. Last updated 13 Mar 2014.
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Reviews

Average Rating: starstarhalf stardim stardim star (17 reviews)

Review 1 of 17

United States United States
EbayMaster
Contributions: 30
Joined: Feb 6, 2010
They want seller fees for this junkie program. Sorry as I don't think so.
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Review 2 of 17

2 of 2 people found the following review helpful:

Richmond, VA United States
Jax Music Supply
Contributions: 70
Joined: May 25, 2009
Used Zoovy for about a month in March 2009. Left Zoovy due to too many bugs. Didn't bother with review at the time, better things to do. However, Zoovy has come back to haunt me in a big way. Tonight (12/22/2009), 8+ months after using for a brief time, Zoovy somehow created 80 duplicate orders, for recent customers, in my company's name, sending out receipts and payment requests. My customers are emailing us direct to find out what is going on and why. I have contacted Zoovy (they answered the phone at 10:30pm EST, more than I can say for Channel Advisor support) and assured they will fix and send an email apology to my customers. Hopefully this will happen. However, this never should have happened in the first place. They accessed my eBay customer information to create these fake orders in some way.

The impact to my reputation could potentially be huge. We will watch the impact of this for awhile and possibly consider further action.
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First Comment

Richmond, VA United States
Jax Music Supply
Contributions: 70
Joined: May 25, 2009
Follow up
Dec 23, 2009
Zoovy finally acknowledged disabling the ebay token. They also sent a list of affected customers. However, no apologies, no admittance of any issue on their end.

Review 3 of 17

United States United States
moetown55
Contributions: 2
Joined: Feb 18, 2008
About time on this eBay issue...

I left Feebay last week for good. I for one am tired of being beat up by their
tactics.

"My" Zoovy people are there for me whether I am frustrated over a technical
issue or just a simple question.

You Guys and the professional approach you take regardless of my own demeanor
is the way business should be run.

Just want to take this minute to thank you for all the years of outstanding
customer service.

Thanks again,
Moe
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Review 4 of 17

2 of 2 people found the following review helpful:

United States United States
PowerSellerPro
Contributions: 1
Joined: Nov 2, 2007
-- From Zoovy RSS feed --

"The following FedEx service interruptions scheduled for Saturday, November 3, 2007"

"Upcoming FedEx Outage - Oct 18, 2007 7:11 PM"

"As we get closer to the holidays...the number of newsletters that our merchants are sending out increases dramatically. This unfortunately also exacerbates any issues that arise. - Oct 15, 2007 3:41 PM"

"Zoovy Technical Support is overloaded - Oct 11, 2007 12:40 AM"

"At approximately 2:50 PM on Friday October 5th Zoovy experienced a temporary file server failure. - Oct 5, 2007 6:01 PM"

"Issues with Amazon...Currently we are experiencing issues connecting to them....Please allow sometime for Amazon data to catch up. - Sep 28, 2007 11:56 AM"

"We are experiencing some latency (UPDATE) - Sep 17, 2007 7:53 PM"

"Zoovy Support Status - Back to Normal...While there are still a few lingering issues we just wanted to let everybody know that the Support response times should be well within our targeted service times. - Sep 13, 2007 1:52 PM"

"Update regarding system issues earlier today... We know what caused it, we know how to fix it, it won't happen again. There will be a short service interruption on Friday the 14th around 11:30pm to apply the operating system updates to correct this.- Sep 12, 2007 4:52 PM"

"Zoovy Support Overloaded - Sep 11, 2007 11:56 AM"

"Phone Outage - Sep 6, 2007 11:23 AM"

"Possible issue with San Diego IDC...
Our San Diego IDC (Internet Data Center) ... prolonged brownout condition over the weekend...Given the heat today there is certainly a chance of a power outage and we are not sure how the data center will handle this. - Sep 4, 2007 1:29 PM"

"Outage 11:15am Aug. 9, 2007 (Updated 11:50am) - Aug 9, 2007 11:26 AM"

"We are currently experiencing technical difficulties as of 2:15pm PDT. The systems that are affected are both the Merchant Back end as well as the Customers Front end. - Jul 5, 2007 3:21 PM"

Well, out of space. Hopefully Zoovy has he...
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First Comment

Supplier
United States United States
zoovyinc
Contributions: 4
Joined: Aug 11, 2007
Understand what you're reading.
Apr 28, 2009
This was posted by a salesperson at a competitor who subscribed to our rss feed.

The quotes are edited, and taken out of context -- the vast majority reference issues or even scheduled downtime with other service providers that Zoovy depends on.

Review 5 of 17

2 of 3 people found the following review helpful:

United States United States
ghostlake
Contributions: 2
Joined: Aug 22, 2007
Zoovyinc describes all the changes happening...but as a Zoovy customer I have (and still do) experience all the same Zoovy complaints and problems including others not even mentioned.

Besides over-promising and under delivering, the communication gap between Zoovy management and its customers it is a Zoovy problem continuing to this day.

For instance, the fact that David Steel is gone, as so the sales team and customer service team was unknown to me until I read Zoovyinc's above post! In fact, I still have an open service ticket with Zoovy expecting a call back from David Steel!

You would think that given the dozens of service issues I've filed this year...someone would have mentioned the changes (at least to plead for patience and quiet me down a bit). But I have heard nothing, no email, letter, phone call, website posting...nothing.
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See all 17 reviews...

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Discussions

Re: Shopping cart as ebay management app?

...£600/$1800 and one does not. As for Zoovy, I'm unable to comment, no real... more

Shopping cart as ebay management app?

...stand up against the marketplace specialists (Channeladvisor, Zoovy etc)? Thanks! more

Re: Inventory and stock control

...had severe drawbacks. We tried Zoovy and Channel Advisor. Zoovy was a... more

Re: Wondering if there is a better life outside inkFrog/High

...sucks) and is way too expensive. Zoovy talks a good game but found it lacking... more

Re: Multi Channel Management Software

Yes, we had CA for a year. I cannot recommend any one using them or Zoovy more

Re: Auction Splash

...the big boys esellerpro, kyozou etc. Zoovy 7 out of 10 As could be nice but no... more

Re: Paypal Integration and Customer Managment

...Premium, Infopia, Kyozou and Zoovy. There isn't (as far as I know) a... more

Is 3rd Party eBay Checkout Still Available?

...marketworks, infopia, kyouzou, zoovy, vendio, auctiva, and eseller - any of... more

Re: Powerseller switching from Channeladvisor, what's good?

...too. It's pretty much down to Infopia, Zoovy or Channeladvisor. I don't think there... more

Re: Multi-Channel selling without breaking the bank?

...time and energy. We signed up with Zoovy and were EXTREMELY disappointed.... more

comments Want to talk about Zoovy? Start a new discussion.

Ecommerce solution Zoovy is now integrated with fraud screening service Kount.

The Kount screening service is built into Zoovy webstores and tracks buyer behaviour, unlike competitive services which only analyse data for a single transaction. Sellers can create rules tailored to their own fraud problems, to fine-tune the service.

E-commerce solutions provider ChannelAdvisor now supports the Sears.com marketplace.

"Working with Sears certainly increases the value of our Marketplaces solution and provides yet another avenue for retailers to reach new sources of demand," said ChannelAdvisor Senior Product Manager Marc Sebes. "Sears.com is an incredibly large online mass merchant, and our retailers can now leverage the trusted brand name to reach millions of loyal Sears shoppers through its marketplace. By enhancing our support for Sears, we now offer a complete range of self-service to full-service integration options with support for all open Sears categories."

ChannelAdvisor joins a handful of solutions which support Sears including Zoovy and Teapplix Shipping Automation

Overstock's third-party auctions marketplace has closed down permanently.

A message on the site simply says "We are sad to announce that the O.co Marketplace (Auctions) has closed. We extend our gratitude to all of you who helped make the O.co Marketplace an exciting place for both buyers and sellers. We encourage you to visit our other O.co websites, where you can find great savings on brand-name merchandise, cars, and even vacations."

Overstock Auctions was well supported with twenty compatible software tools and utilities, including ChannelAdvisor Marketplaces, Kyozou, Zoovy and their own O-Lister.

Multichannel ecommerce solution Zoovy has received a number of updates over the past month.

A new version of the Zoovy Integrated Desktop features a built-in business intelligence application, enabling merchants to analyze their data to find overall trends such as purchasing habits, returns by category, marketplace performance and more.

The KPI dashboard has new metrics including sales by affiliates, and Zoovy have launched an Amazon repricing engine which dynamically adjusts prices depending on competitors' prices. The repricing tool is free for existing customers during a pilot phase.

Teapplix Shipping Automation now supports the Sears.com marketplace.

eCommerce software company Zoovy added support for the year-old Sears marketplace last month.

e-commerce software supplier Zoovy has added support for two additional marketplaces: Buy.com and Sears.com.

"If merchants used Buy.com or Sears.com without connecting through Zoovy, managing products on these marketplaces would be much more difficult," said Brian Horakh, founder and CEO of Zoovy. "This is a do-it-yourself program, but merchants are able to get additional support through our marketing department. It's a winning strategy for our merchants who wish to have a presence on these sites."

The new integrations take the number of marketplaces supported by Zoovy to nine, including eBay, Amazon, DealTime, ePier, InterShopZone, Overstock and Yahoo!

eCommerce software company Zoovy has announced a new version of its Zoovy Integrated Desktop software.

The Windows-based application provides a bridge between Zoovy's hosted service and a merchant's back-office functions such as warehousing, inventory and order management. The new version includes three new features: Advanced Order Filtering, Fraud Status and Batch Order Processing.

Advanced Order Processing allows staff to filter and group orders based on a variety of properties, then place those orders into batches for fulfillment. Fraud Status makes it easier to identify the risk level associated with an order. Batch Order Processing groups multiple orders into a batch, then assigns them to employees for processing.

Zoovy CEO Brian Horakh said, "Zoovy Integrated Desktop is automated, fully integrated and customizable. A Zoovy merchant typically realizes a 30 percent increase in employee productivity. Merchants can concentrate on driving business with promotions, social media or analytic analysis rather than shipping product."

eCommerce software company Zoovy now offers the full range of FedEx residential shipping services to its merchants via FedEx SmartPost.

Zoovy Founder and CEO Brian Horakh said, "The great thing about offering FedEx SmartPost to small to mid-size retailers is that it helps to level the playing field with large retailers. An eCommerce company that ships under 500 orders per day with FedEx SmartPost now has the same service available as an eCommerce company that ships 1,000 or 10,000 orders per day."

Sellers using Zoovy's system now have built-in support for Wishpot lists and Facebook fan pages.

Wishpot provides a social wishlist that is compatible with Facebook, Myspace, Twitter, and several other social sites, and also provides an easy way for customers to share products. Zoovy clients pay a 3% fee for successful referred sales.

Zoovy sellers can now easily link to their Facebook fan page from their store's sidebar and checkout.

eCommerce solutions provider Zoovy has announced partnerships with reviews service PowerReviews and checkout system Amazon Payments.

PowerReviews Express is an award-winning customer reviews solution for small to medium-sized online retailers. For a limited time, Zoovy clients get the first 30 days of PowerReviews Express Free. Thereafter they pay $75 per month.

Amazon Payments provides the same payment and checkout solutions used by tens of millions of Amazon customers to third-party merchants. Amazon Payments is offering free transaction processing to merchants through to 30 September 2009.

See all 24 updates...

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Supplier

Zoovy (no other profiles listed)

The Supplier Says

Zoovy

Zoovy offers exceptional solutions at affordable prices. Whether your an eBay Power Seller, just getting started, or someone in between, Zoovy has the solution for you
From the supplier's website
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