Improve Your eBay Customer Support With Subivi’s CRM System and Knowledge Hub

Subivi was built by former eBay sellers to take the pain out of customer support. Now they’re sharing their knowledge in The Subivi Times.

Subivi eCommerce CRM co-founder
Michael Epstein-Lapid, co-founder and product leader at Subivi.

This post is by Nadav Roiter, Marketing Manager for Subivi and a freelance journalist.

Customer support forms such a huge part of the online shopping experience. Sellers that are nailing it with great customer service are reaping the rewards in the form of loyal fans and buyers that keep coming back for more.

Subivi is tapping into this important part of the ecommerce industry with a product that offers customer service automation features, so you can deal with customer questions as quickly as possible while still providing excellent support.

Co-Founder Michael Epstein-Lapid has also unveiled a new initiative called The Subivi Times. This is a knowledge hub with articles that inform and inspire ecommerce sellers looking to grow their business and increase profitability.

Here’s where Subivi came from, what it does, and what makes it different to the other ecommerce customer service tools out there. We also find out what makes The Subivi Times unique.

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All the Software and Services You Need

Web Retailer has the world's leading directory of software tools and service providers for online sellers.

We focus on online marketplaces such as Amazon and eBay.

Expanding to new marketplaces?

see Multichannel Management

Selling across borders?

see International Ecommerce

Making delivery more efficient?

see Shipping & Fulfillment

Automating your pricing?

see Pricing & Repricing

Researching products to sell?

see Product Sourcing

Working on your reputation?

see Feedback, Reviews & Support

Looking for outside help?

see Outsourcing & Consultants

Improving your finances?

see Financial Management

Diversifying your sales channels?

see Marketplaces & Channels

There are also dedicated categories for the leading marketplaces Amazon and eBay, and we cover all online marketplaces worldwide including Etsy, Jet.com, Walmart, Mercado Libre, Tesco, Cdiscount and many more.

Try our Advanced Search to find software compatible with a specific marketplace or shopping cart, or that are integrated with tools you already use.

Browse the Directory

3 Ecommerce Customer Service Hacks Every Seller Should Know

Reply templates, best practices and advanced hacks for three of the most common ecommerce customer support questions

Hands up asking questions 1200

This post is by Nadav Roiter, Marketing Manager for Subivi and a freelance journalist.

In this post I will show you how to deal with three common ecommerce customer questions as quickly as possible, while also providing excellent customer service.

These are the questions we’ll be looking at:

  1. Do you combine shipping?
  2. I haven’t received my package – where is it?
  3. Do you have this item in stock?

You’ll learn how to reduce the time you spend dealing with these, and how you can transform ecommerce customer service from a time-consuming admin chore to an easy task that helps grow your business.

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Sourcing Products from India: An Alternative for Ecommerce Sellers?

As the trade war between U.S. and China pushes up prices for importers, online sellers should consider sourcing products from India.

Indian products

This post is by Meghla Bhardwaj, an expert in sourcing products from India and China, and organizer of Global Sources Summit for ecommerce sellers.

While most private label ecommerce sellers buy products from China, an increasing number of sellers are exploring alternative markets such as India to diversify their business and minimize risks.

The import tariffs imposed by the U.S. on China-made products has further accelerated the need to look beyond China.

This article describes why sellers should import from India, what kind of products are manufactured there, and how to find suppliers.

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