Grow your Amazon business with the best tools for optimizing listings, managing ads, improving your feedback and much more.

246

LISTINGS

star

1087

REVIEWS

Don't miss our latest articles and offers

Grow your Amazon business with the best tools for optimizing listings, managing ads, improving your feedback and much more.

246

LISTINGS

star

1087

REVIEWS

5
Comments

avatar
3 Comment threads
2 Thread replies
0 Followers
 
Most reacted comment
Hottest comment thread
  Subscribe to new comments  
Email me when
I'mCranky

I'mCranky

2 years ago

Seller Support is the most useless department of any business I’ve ever dealt with. We receive 8-10 calls a day asking that we please give them 5 stars and emailing them is often difficult due to the language barrier. Amazon needs to completely do away with the India offices.

Chris McCabe

Chris McCabe

2 years ago

Unfortunately this isn’t really an India problem, these are poorly trained global teams that Amazon spends little time auditing and makes little investment to support. The jobs aren’t too well paid, and of course, the respect level is low, so they tend to have high turnover, especially in India. In short, not a lot of time or effort goes into improving support, no matter what surveys you see in Seller Central.

Seller Support also doesn’t have much say in or power over what happens with sellers and Seller Performance, which is of course what most sellers want to address when they call. So they’re in a bit of a tough spot. Seller Performance occasionally calls sellers, but it’s a tiny fraction.

Then there’s also Product Quality, so they are two teams intentionally sheltered away from phone access. That means their public accountability is lower, too, which is the main reason Leah and I collaborated on this.

SoAmI

SoAmI

2 years ago

Seller Support is an oxymoron, for both Amazon & Ebay.

Chris McCabe

Chris McCabe

2 years ago

Agreed. But keep in mind, sellers are also going to Seller Support to resolve the wrong things with the wrong team. What do you usually contact them for? It’s a lack of seller education on Amazon’s side, to be sure, and they can’t very well come out and tell everyone that they invest so little in that side of things.

But, it’s important to know on your end what they can and what they cannot do for you.

BARBARA STOCKINGER

BARBARA STOCKINGER

6 months ago

This page should be updated. Scott Kubicky does not work at Amazon anymore

© 2019 Angel Internet Ltd