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How Do You Beat Bad Buyers on Amazon and eBay?

By Richard Shrubb

How Do You Beat Bad Buyers on Amazon and eBay?

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Karen

Now, I mostly dropship from very reliable suppliers with good return policies, and never list an item that I can’t afford to lose. That said, I have never yet lost a case; I’m very nice to the claims department, but I’ll fight bad buyers like a wildcat every time. This is not just for me, but also for other sellers who might be scammed by the same buyer. I also treat good buyers like royalty.

lorraine

Replying to Karen

Can you give some advice as to how to fight the claims department. I am currently facing this now.

Nick

Replying to lorraine

1. detailed recodings of the items you sell In example, every and I mean every item I sell prior to sending is fully photographed. and sometimes also shot on video complete to packaging, then the packages is also photographed both sides and send with registered airmail. 2. On the listing DO NOT write to many praises about the item. Just a description on what it is make good and clear images for the presentation ( same about images – poses you’ll have to do before sending with the buyers address on a papper and or date). Now if you have… Read more »

Jack Phillips

I have a very generous returns policy. Generally speaking, returns are not that much of a problem. I do get a few people saying they are “damaged” but don’t want to return it (sniffing for a discount). I offer paid returns. If they refuse, I then ask for a photograph. I have had people say they don’t have cameras, I just tell those folks there is nothing I can do. I have noticed an increased frequency of lost packages that are marked as delivered. Most of the time, I just eat the cost as there is not much I can… Read more »

Amir

To be honest I am tired of the Amazon return policy we sell cosmetics products the buyers always say the item is not as describe after using the item for 30 days, they write us it is not a authentic product never give the result we tell them it’s depends people to people with different hair and skin types, then they place negative feedback and AtoZ claim some time even charge back claims

Elkin

Replying to Amir

I’ve just had a similar experiance with AMAZON today, in fact. A person bought a VHS tape that was still in its wrapper. I listed it for .85 and sent it to her and paid the postage. Well, when she gets the tape, she said it would not work and did not and would not, send the tape back to me. But, oh yes, she wanted ALL of her money back: .85 plus the $3.99 . At first, I gave her the .85 and kept the shipping cost of $3.99. So, then, she leaves a bad feedback stating that I… Read more »

Bobby

Replying to Elkin

Selling something for $0.85 with $4 already implies you are giving it away to everyone who for whatever reason is not satisdied with it. That is because it is apparent that you are better off leaving it with them than spending money on getting it back. That’s the economics of it and it is irrelevant to the types of buyers and their reasoning. Second, I think it is naive to think anyone will take advantage of you for $0.85 with the idea of reselling your tape. Whatever her reasoning was I am ready to bet it wasn’t that. Finally ,… Read more »

J Goldberg

A couple of observations…

1. This piece reads more like a beginner’s guide to scamming e-commerce merchants than one offering merchants advice on how to handle such scammers.

2. There’s a difference between a return and a refund; eBay won’t force a seller to accept a “return” of merchandise, however they can force a “refund” of the purchase price.

Andy Geldman

Replying to J Goldberg

Thanks for the clarification on returns vs refunds.

It’s not really possible to talk about this topic without explaining how the scams are done, if that’s what you mean.

What advice would you add for merchants?

Scarfking

Replying to Andy Geldman

We were scammed twice from China, once on Amazon, once on Ebay. Since there is no tracking within China, they just claim it never arrived. On Amazon, you are helpless: you will lose. Ebay has their Seller Protection Policy, but, surprise, if the buyer makes the claim through Pay Pal rather than Ebay, you are not covered. And all Ebay transactions go through PayPal, leaving a pretty big hole in their Seller Protection. With some effort Pay Pal refunded us, but we no longer ship to China from either platform and we will need to reexamine our international shipping policy… Read more »

jerkface

Replying to Scarfking

ABUSIVE COMMENT DELETED

Andy Geldman

Replying to jerkface

We don’t tolerate abuse here. It sounds like you have something valid to add, but there is no need for name calling to make your point.

TJ

Replying to J Goldberg

“This piece reads more like a beginner’s guide to scamming e-commerce merchants than one offering merchants advice on how to handle such scammers. Also my first thought after reading this article. I sell apparel on eBay, which I’ve been fortunate to not have many returns in general. SAME Exact Items, I also sell on Amazon, have 8% returns rate thru FBM channel and a ridiculous 20 to sometimes as high as 40% rate of return on FBA channel. Needless to say, I had no choice but to stop using the FBA channel to send in FREE Merchandise for Amazon and… Read more »

Nick

Replying to J Goldberg

Yes they do force a return and a refund,99,99% of the times they decide in favor of the buyer and force the seller to accept a paid return, or the buyer keeps the item and gets refund as well.

nakaode

Replying to J Goldberg

Not True. it just happened to me today. so.

Tina

What if someone bought something from you on Amazon. Then requested a refund on the 29 day. Then kept the book for three more weeks and had it for over 2 months then decides to return it? I refused a refund and I also closed my account woth Amazon. There refund policies are to generous. I have had to refund items that were sent back trashed. I stopped selling DVD’s because people were copying them and then wanting a refund. I have no trouble on E-bay at all.

Issam Mansour

We were defrauded by an ebay buyer, “Pluczavroh” who contacted us rom ebay but asked for invoices from PayPal and they said he should have rceived three times what was sent. This is big money of $27016.00 He has our goods and has his money. Thanks American Express the helper to those who scam.

ScarfKing

Replying to Issam Mansour

Sorry to hear that. I don’t understand the Amex connection if they were using PayPal?
Where was the buyer located and where did you ship to?

Bamf

If you don’t accept the return from ebay, no big deal for the buyer, he just files a Paypal claim, he has 180 days to do it. Paypal gives you no choice but to accept the return merchandise or they keep the money that they froze from your account when the return was open. Then the ebay buyer leaves you negative feedback and gets your money and you parts. There is no seller protection on ebay or paypal. You can buy something on ebay, return it as “not a described” then they send back a bag of sh*t. The ebay… Read more »

Harry

Replying to Bamf

With modern technology can’t ebay and amazon track how often buyers are making claims and shut their accounts if they go over the norm ?

Hank

Replying to Bamf

Nice to know this! I’m going to return bag of fresh sh!t on my next Ebay purchase.

Mercury

I can’t comment on Amazon as I generally don’t use them, but as for eBay, they couldn’t give a damn about their sellers and unscrupulous buyers get away with it each and every time. Whether I’m buying or selling, when something goes wrong, it never works out in my favour. I’ll never understand the difference if I buy a single item such as a wristwatch that looks different in the photos, but according to eBay the difference is not “significant” enough to warrant a refund, however one CD more or less in a bulk lot of 30 discs, is then… Read more »

Stuart

That has not been my experience at all, and I was told by Amazon support just today that FBA shipments are the responsibility of Amazon, and they will make good on any “lost” shipments. Hopefully, I will not have to find out the truth of that.

Stuart

Amazon has a Retarded thing where if an Order is cancelled, the Buyer can Leave 0-Stars, in All kinds of Areas that don’t even Apply to the Transaction. Like, the Order was “Not as described,” even while Admitting that they never got the Product. A Single disgruntled and Very Rude individual can Easily ruin decades of impeccable Selling on amazon- (if they are the only one who decides to leave feedback)- by Leaving a single negative feedback

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