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Are eBay Buyers 10x More Demanding Than Amazon Buyers?

By Andy Geldman

Are eBay Buyers 10x More Demanding Than Amazon Buyers?

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Thomas Shearing

Thomas Shearing

4 years ago

It just shows ebay total disreguard, for sellers, ebay has NEVER had cared about fraudulent claims as they still get there 12% to 15% commissions, on fraudulent claims, all ebay would have to is introduce a not receive claim button, in messages and then send a message to anyone who claims that more then 5% of item are being lost, that there account is being monitored, then close the account if this continues, which is way above actual postal loses as shown by one Amazon claim on 1375 sales. Why is Ebay not prepared to protect the sellers who fund there business, ecause it would cost them, thats why, why do they never comment or take action such as easy steps outlined above???

Elon Musk

Elon Musk

4 years ago

ebay ebay ebay, you are slowly but surely killing your own business. Be it through the yearly changes you consistently force on your sellers, or be it through the constant shifting of priorities. Buyers, sellers, top merchants, small merchants. You are trying to please everyone and just upsetting everyone, except for the dishonest, who now flock to your site like flies around a fresh pile of horse shit. You have in effect become the number one place to digitally shop lift from. As stated in the comment above, you do nothing to check how many claims a buyer has made, what do you care you have made your money screw the seller. You try to intimate amazon, in terms of design and UI but leave out all of the good things that make amazon a great marketplace. Think ebay fulfillment, think why haven’t you bothered to get a shipping deal with one of the large UK couriers, therefore ensuring better service prices for your sellers and also earning off the back of every parcel. You could as part of the deal offer signed for deliveries, collect boxes. Shit you could even get the vans branded as ebay van therefore increasing… Read more »

Jack Phillips

Jack Phillips

4 years ago

I think you would need a better breakdown of the data before drawing hard conclusions. While I find eBay customers a bit more needy in terms of questions, when looking at “lost” items versus Amazon, it all comes down to out of country shipping. My percentage of out of country shipping is much higher on eBay than on Amazon. My percentage of lost items on these orders is much higher. Amazon, by contrast, is mostly domestic and have very few lost orders. No doubt there are thieves on both platforms.

Mark Hetherington

Mark Hetherington

4 years ago

I disagree about needing a better breakdown to come to those conclusions. But ask ANY seller on which platform they get the most claims and I can virtually guarantee that the results will say ‘Ebay’* almost every time. The only thing that would change are the actual percentages.

* Sorry but I was brought up to understand that the capital letter came at the beginning of the word.

gabe

gabe

4 years ago

Good point Mark!

Mark Hetherington

Mark Hetherington

4 years ago

I would say that’s a pretty accurate assessment of the way things are. for the record, I’ve done a brief, very unscientific check of the past month (June) and came back with this: Sales Ebay, (Amazon in brackets): 231 (192) Messages: 796 (2) Returns: 36 (2) No that isn’t a typo, THIRTY-SIX returns from 231 sales in June. That’s higher than average and I do operate in the notoriously difficult mobile phone sector, but I sell only new stock and take great care in describing the stock accurately. Missing items claims are a lot rarer now because quite simply I gave up selling low value items like batteries and phone cases for the most part, partly because there are a huge number of sellers selling fake batteries and claiming them as genuine on ebay, so it’s near impossible to shift actual genuine items which cost 3-4 times as much to buy in as dodgy sellers are selling their fakes for. Those include one seller with almost quarter of a million feedback, which proves how much ebay give a damn. Why do I mention this? Because that’s the core of the problem. Ebay let too much of this sort of thing… Read more »

Sam

Sam

4 years ago

eBay lost their better sellers 10 years ago. Those sellers went to their websites and contributed to sell directly. Others started to make major contribution with an intact in commerce in those years, a website that did not gauge their profits- Amazon. People would shop Amazon for it was not EBay. Anyone who was feed up with eBay would buy from anyone other than eBay, so Amazon had it easy since it was not eBay. Other websites did grow and can credit eBay for handing them customers without referral bonuses. Yet Amazon was the big benefactor.

Jay Smith

Jay Smith

4 years ago

If you are getting that many claims and messages you are doing something very, VERY wrong! Please post a link to that store so we can go and see what the problem might be. Those numbers are unacceptable, and if this store doesn’t make major changes, and fast, they are in real danger of being suspended. What is their feedback rate? What type of items are they selling? Whenever these statistics are happening it is always for the following reasons: 1. No real tracking numbers being posted to Site 2. No prompt and comprehensive communications from seller on an hourly basis 3. Big hassles to return items for buyers, seller not accepting responsibility for their mistakes 4. Ads are terribly written, not clear what is being sold, misleading Condition, wrong Item Specifics, missing parts or accessories 5. Confusing pictures showing items not actually included, lazy titles, sparse descriptions. 6. Condition of goods the buyer receives vs. what was advertised 7, Sloppy and inadequate packaging methods not providing enough protection for shipping 8. Overall lack of professionalism from start to finish 9. Selling in High Fraud categories like Cell Phones In the last 90 days we had 3,775 Ebay orders and… Read more »

Paul

Paul

4 years ago

You sound like an eBay shill, and without context, your data is worthless. Is your product high-value? What price range do you sell within? Can you substantiate your claims in any way that is reliable?

I’ve sold on both platforms nearly since inception of each, and I find the story details and others posting as to the differences of eBay vs Amazon buyers to be credible based on more than a decade of my own experience.

Your examples simply sound like a story.

wayne dobbins

wayne dobbins

3 years ago

The story seldom changes when ECHOKE is mentioned.All we once upon a time sellers found that Ebay/Paypal did not make changes the past 10 years to benefit the seller.To participate and think you were going to save or make more money is a false statement.From 7 day returns to 30 day returns is one example of the hoops you had to jump through to get discounts.How many of us buy an item,new or used via mail,open it and take up to 30 days to decide if it is ok ? I sold brand name pocket knives for 12 years and had 3 returns,buyers remorse for 2 and one knife return because it was TOO CLEAN? All we sellers have horror stories but the one story that is an absolute truth for all is..Ebay could not be any more anti seller friendly if they tried at this point and time.

TYPE O NEGATIVE

TYPE O NEGATIVE

4 years ago

Ebay shill alert!!!!!

Jay Smith

Jay Smith

4 years ago

After 20 years with Ebay and 8 with Amazon, my opinion is: Amazon has infinitely higher Traffic, producing many more Buyers, Sales, & Profits! Amazon never throttles your traffic, hides your ads, or limits your selling ability Amazon buyers LOVE to buy & return things just for the fun of it, returns usually perfect Amazon buyers are 10x more mature & professional at all times Amazon Prime buyers ABUSE the returns process (lie) 50+% of the time in order to get a free return Amazon very rarely changes their platform or the policies except to make it better. Amazon very rarely sides with the Seller. Amazon is a MUCH more restrictive & difficult site from a Policy and Competitor perspective. (Easy to violate policy and get suspended. Brands and other Competitors will fight you, can be hard to find your own niche.) No good Tools to create Amazon products from scratch in the catalog (so we are building one) Amazons Standards for sellers are so high that most Ebay sellers won’t have a clue and will not make it. Product & Packaging Quality must be showroom quality to list as New. You must be Authorized reseller and have detailed Invoice… Read more »

gabe

gabe

4 years ago

I agree with most you said and more importantly I agree that we need to unionized!

Felix

Felix

4 years ago

RE: Saturated markets and spoiled consumers Agree with you on this one. The influx of more people into online selling causes saturation and undercutting. While this is good for consumers price-wise, ultimately it’s not good for everyone, including buyer. The abundance of selection and bottom prices changes their behaviour. You could tell that today’s commerce is coupon-driven and there are buyers who feel entitled to free products. I think I am seeing what I call “supply exceeds demand” where margins get split more as supply grows turning pieces of a commerce pie into breadcrumbs. I saw this happening with Google SEO, as there is now more information than you can handle and website visits get lesser as more websites popup in search sharing same visits. It started happening with YouTube as well. Just look how many experts surfaced in recent years offering “how to” information and also look how similar titles are, not to mention click-bait intended titles. The next is eCommerce. I think saying not to put all your eggs in one basket was never closer to the truth than it is today where there are almost no barriers to entry for anyone. Everyone can sell online and if… Read more »

Sam

Sam

4 years ago

Sold on eBay since 1999, sold on Amazon for 6 years. Both are different and both have their advantages. Nearly never had customer disatisfactions on both platforms and those that did are mostly buyers making unwise decisions. If your not aware of why the vast differences there is with these two platforms them you have not taken the time to fully analyze why those problems escalate. Sellers should invest their time in making their listing impossible for customers having issues of disatisfaction and embracing shipments as Amazon does. Amazon’s role is that the delivery is the sole most important feature in post purchase aspects far outweighing the merchandise. Such is the examples of how Japanese far exceed the hospitality and intro of clients with respect and consideration of their meet. With eBay the shipping is a get their if it can and worry later finger crossing hope all is well.

Jay Smith

Jay Smith

4 years ago

LOL. If ebay did have “shills” I can promise you they are not Americans and could never write like that. I’m also pretty sure no shill would write unkind words about ebay. You clearly didn’t read my post. At all. Of course I can substantiate everything I posted. I wouldn’t be a member of WebRetailer and take time to write my experiences if I didn’t actually have them. We have sold in virtually every category from $2.99 – $2000. I even sold my Toyota 4×4 on Ebay. Overall we had a good experience. It has gone significantly downhill in the last few years. All these events significantly impacted our sales and ebay traffic. We never fully recovered from each of these: – Giant fee increases started the downturn in ’05 – Meg Whitman’s ridiculous changes affected us in ’08 – Donahoe was the worst CEO ever, DSR crushed us – Cassini put a further downturn in our sales – Ebay gets rid of Blackthorne, our only way to list items efficiently – 180 day PayPal returns, Ebay favoring buyers, means we now list far less items and no expensive items. – We used to continually GROW because of Ebay, now… Read more »

mark

mark

4 years ago

After selling on both platforms, I have to admit ebay treats sellers better in one regard over amazon. For an item not received complaint, all ebay requires is a tracking # showing as delivered. When I have buyers open a case to complain that they never received an item but the tracking shows as delivered, one call to ebay and the case is closed in my favor. So long scammers. Amazon doesn’t care it the tracking shows as delivered. With amazon, if someone tries to pull the same stunt the only thing that will protect you is a signature confirmation. Last time I checked, that was another $3 per package with the postal service. Unless you are selling items that are above a hundred bucks, no seller is going to spend the money on every shipment for signature confirmation. Not to mention the grips that buyers will have because they have to be home to get their package.

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