Control, automate and simplify your business with the best systems for managing multichannel inventory, customers and orders.

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Control, automate and simplify your business with the best systems for managing multichannel inventory, customers and orders.

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LISTINGS

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Steven Thompson

Steven Thompson

2 years ago

A great read. The last straw is when an account is suspended! Fortunately there are lots of precautions you can take to keep your account in tip top shape.

Mark Hetherington

Mark Hetherington

2 years ago

Sorry but reading that, and with all due respect, with regard to eBay that’s a ridiculous response You stated: Use tracked couriers and make sure your refund policy is clear on what is, and isn’t, allowed to be refunded. eBay will mediate when you and a buyer are in disagreement, so simply make sure if, and when, that happens, your position can be strongly argued: “I gave the buyer the exact information on my policies page”. That’s total garbage, and I’ll tell you why (and sorry if I’m not exactly being subtle here but this really angers me). The reality is no matter what the situation is, ebay absolutely do not give a toss about ANYTHING except not upsetting the buyer. They will not give a damn what your terms and conditions are in the event of a dispute, they will find in favour of the buyer. For example, my terms are that if a new item is returned used we will refund up to 50% of it’s value depending on it’s condition. That’s fair – by law we don’t have to accept it at all. But ebay don’t care about that. In a few cases they allow you to… Read more »

Andy Geldman

Andy Geldman

2 years ago

Thanks for commenting Mark. I’ll leave most of that to Matt, but on your last point, Toys R Us have filed for bankruptcy in US and Canada only: http://www.bbc.co.uk/news/business-41316205

Paul

Paul

2 years ago

It’s bad and getting worse, and much of it is due to “international” buyers. They mask themselves in the US through a US buyer, and commit fraud consistently without repercussions. It’s especially bad with electronics, iPhones,… eBay is effectively a scummy swap meet which I now avoid at all costs.

Chris

Chris

2 years ago

The overall picture is what you’re failing to catch here. Manufacturers / suppliers are undercutting retailers. That is already in play and will continue to be the wave. So you’d best be asking yourself if you can even stay selling. Does a site like “webretailer.com’ by its very nature want to advertise or much less address this aspect of the problem — no, so I give them mad props for that. Sellers did a mass exodus from eBay many years ago – I know, because I was one of them. I’d been with eBay from the beginning. Did it hurt eBay? To a degree, but they’re obviously still thriving. Did I simply switch marketplaces? No, because as this article has pointed out so well – it wouldn’t make a difference where I am. I changed what I sell, to something that I make myself. I dabble in eBay now. My best tips: communicate with your buyer more than ever before. Short notes, adhered with removable tape to the item itself, explaining that you are a small seller who caters to its buyers and strives to ensure happiness, requests that if there are ANY issues whatsoever the buyer “message you through… Read more »

Mark Hetherington

Mark Hetherington

2 years ago

Hi Matthew, It’s good of you to reply. Just to explain, my biggest gripe with some of the advice I read – and I am generalising here, I’m not pointing at WebRetailer who are better than most, otherwise I would not be here – is that if offers “solutions” or advice on the basic everyday problems which in most cases the seller posting should be aware of, otherwise they are not sufficiently astute enough to be in business. I also get the old favourite, “if you don’t like it then don’t sell on ebay”, i.e. if you can’t take the heat get out of the kitchen. But many people, myself included, have made a career out of selling online and it’s no easier to pack up and walk away any more than it would be to throw in your job if you were not happy at work. We all have bills to pay, a living to earn and it’s often tough so in the majority of cases it would be near impossible to just walk away, yet that’s the advice we’re generally given. And that annoys me. If somebody were in debt and depressed and struggling to cope with their… Read more »

Critical Bill

Critical Bill

1 year ago

Sweet Mother of God! I’m just a beginner to online selling. I have a number of items, according to my research, that are quite rare and “should” bring a decent price. What the heck am I supposed to do when I read these horror stories about 100% honest, reliable, reputable online sellers,who are in possession of a solid gold “moral compass” and then have to go through in this type of nonsense just to run their business. Man, did that take the wind out of my sails going forward to sell these “niche” collectables that I was going to try and sell online. I’m confused, and I feel your frustrations. I think I’ll go into the bathroom and walk around in a circle for about 10 hours to rethink my original strategy. Thanks for all of your insights, and I am truly sorry this is happening to your businesses. Your means of making money, whether it be a regular job or selling online, should not resemble a form of punishment. I’ve actually had jobs that resemble a form of punishment. Now I’m just rambling on. It’s 4AM EST, and I worked a 12 hour shift in the construction industry today.So… Read more »

PayPal Terminator

PayPal Terminator

5 months ago

Might be a little later in answering but here’s why. 1. the reason why sellers change descriptions can be for past disputes filed by buyers for not as described. They are changing descriptions to remove any compatibility or opinon based statements. Any information that gives the buyer an impression or false conclusion. Buyers will take any ammo you can shell at them to use against you to try to get the item for nothing. Leaving out opinon based information and sticking to the facts. Dont ever talk about compatibility because you just dont know, tell them to go to the manufacter for those types of questions. But most of that type of revision of the product details maybe for disputes about not as described. 2. amazon, paypal, and any other procesors are not banks or credit card companies. they are glorified merchants with a credit card machine. They are not banks either. these companies are under written by banks which have a legal presence and operate under guidellines. As with banks, paypal amazon, etc have to follow guidelines which are stated by Visa, Mastercard, Amex, etc. If they want to process these types of cards, they have to follow their… Read more »

Matthew

Matthew

5 months ago

Certainly a valuable perspective on the topics and questions. Im not sure these points are as nefarious in nature, and they are understandably through the lens of sellers. Feedback for example is much appreciated from the everyday buyer, so to say its ‘the worst thing’ is really a matter of what part you play. One can argue the buyer’s power is a little more inflated than it should be for a fair outcome to always be reached, but the buyer drives the success of the marketplace and the seller at the end of the day, so attracting them to make consistent reoccurring transactions has to be priority for all.

Surely however we need to focus on solutions to facing and managing these problems if the goal is success with marketplaces. To put it another way, why focus on things you cannot control or change. Focus on what you can.

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