Top Feedback, Reviews & Support Software
Automatically send feedback requests, manage and monitor feedback, and manage marketplace customer service and support. Read the Buying Guide.
Show All (43) • Feedback & Review Solicitation (26) • Customer Support Tools (8) • Customer Service Outsourcing (10)
Listings Found (43)
The FreeeUp marketplace gives ecommerce business owners access to freelancers in ecommerce, digital marketing, and web development. FreeeUp puts freelancers through a unique interview process, and only lets in the best contractors. Clients can create an account for free, post a request for a freelancer, and be introduced to a freelancer within hours. View FreeeUp.
FeedbackExpress is a cloud-based software solution that helps Amazon sellers manage their feedback communication with buyers. Messages can be triggered when an order is placed, despatched or delivered or up to 10 weeks after the event. Messages can be filtered by fulfilment type, item condition, SKU/ASIN and shipping location. FeedbackExpress can exclude orders where delivery is late, and ask for product reviews after positive seller feedback is left. View Feedback Express.
ManageByStats provides product sales performance graphs by brand, product line, individual product and SKU, and an Amazon inventory management feature which predicts reordering quantities. Customer information is easily accessible and searchable, and an Amazon email system is integrated. The SellerMail add-on allows users to send automated emails to Amazon buyers, using customizable sequences and templates. A product research tool can be used to find Amazon best sellers. View ManageByStats.
Feedbackwhiz is an all-in-one tool for Amazon sellers to monitor, manage, and automate emails, orders, feedback and product reviews. Track product reviews on one screen, get notifications on all product reviews and respond directly on Amazon. Manage order metrics and view detailed analytics. Create custom automated HTML templates with professional images and buttons to generate more product reviews. A/B test subject lines, view individual open rates, and track all messages. View Feedbackwhiz.
3Dsellers is an all-in-one solution for eBay sellers. This platform combines multiple tools to enhance an eBay business under one dashboard. Marketing tools: Listing Designer, Feedback Reminder, ThankYou Emails, Webstore, Facebook Store, Store Designer, Video Maker, PDF Catalog. Management tools: CRM & Helpdesk, Inventory Manager, Shipping Track, Export CSV, Image Editor. View 3Dsellers.
Efficient Era provides alerts, analytics and automation for Amazon sellers. Features include Sponsored Products Ads automation, email automation and order data management. Seller alerts cover hijacking, loss of the Buy Box, feedback and sales. View Efficient Era.
Feedback Boost for eBay reminds customers to leave feedback and alerts you when they do. It can also send personalized follow-up messages afterwards, so more customers remember who you are. Formerly Feedback Pro. View Feedback Boost.
Urban Seller connects to multiple ecommerce accounts such as eBay and Amazon. Customer emails then come into a single platform so they can be managed without switching between marketplaces. Urban Seller helps increase productivity, and deliver a high quality customer experience. Sellers can spend less time on customer service, reducing costs and growing sales. View Urban Seller.
FeedbackTuner provides an all-inclusive platform for Amazon sellers to create, manage, and optimize automated email campaigns. Built-in analytics in a user-friendly dashboard allow sellers to track the data behind seller feedback statistics. Customizable parameters allow users to personalize pre-made templates and translated messages for international marketplaces. View FeedbackTuner.
Feedback Gear is an automation tool to assist Amazon sellers with feedback management, product reviews and reputation management. Automatically solicit feedback or product reviews, monitor negative feedback, and enhance customer communication. Messages can be triggered when an order is placed, dispatched or delivered or up to many weeks after the event. Messages can be filtered by fulfillment type, item condition, SKU/ASIN and shipping location. View Feedback Gear.
Subivi is a CRM (helpdesk) that helps eBay sellers manage their customer support operation, without any need to open eBay or additional information sources. Subivi has advanced automation tools, and full eBay support features including returns and cases. It provides a single inbox for multiple eBay accounts, quick-replies and pre-saved Templates, auto-translation and a complete view of customer data. View Subivi.
Trendle is an all-in-one application for Amazon sellers including automatic review solicitation emails, FBA reimbursement analysis, Sponsored Products Ads analytics and management, seller feedback and product review tracking and alerts, profitability and inventory analytics, keyword search rank tracking, and listing split testing. View Trendle Analytics.
2nd Office is an ecommerce outsourcing company with staff working out of offices in Manila, Philippines. 2nd Office supports top 100 Amazon sellers an
AMZ Europe provides listing translation and optimization for businesses selling on Amazon in Europe. They also perform keyword research, and write op
xSellco Feedback allows sellers to request feedback on the right products, from the right customers, at the right time. Sellers can improve their ra
Feedback Genius is a customer communication tool which assists Amazon sellers with feedback management, product reviews and reputation management. Au
Feedback Central’s email campaign manager helps Amazon sellers get more feedback and product reviews. Send automated requests using 13 default email c
xSellco Helpdesk centralizes sales and support queries by connecting marketplaces, webstores and social platforms in one simple dashboard. xSellco H
FeedbackFive is a feedback management tool for Amazon sellers. Sellers use FeedbackFive to proactively manage their feedback scores. Automatically so
ReplyManager is an email management tool that combines eBay integration and multi-channel support with features to improve response rates and simplify
ChannelReply is a cloud-based SaaS that connects popular CRM software (Zendesk and Desk.com) with major ecommerce marketplaces (eBay and Amazon). It t
Quantify Ninja includes automated messaging with unlimited emails and automatic A/B testing, sales statistics, order search by customer name etc., ASI
BQool's Review Central gathers Amazon product reviews in a central, organized database. Private label sellers can easily manage their brand and save
Ki Feedback Pro is a feedback solicitation tool for eBay and Amazon sellers, which sends emails to buyers asking them to submit feedback. Features in
ZonSupport are a team of native English speakers from the U.S. and U.K. providing an outsourced customer support service to Amazon sellers. They can
AMZDiscover lists reviewers for Amazon product listings, including their name, helpful votes and reviewer ranking. For a fee, reviewer contact inform
Kibly sends Amazon customers customizable order update messages and feedback/review solicitation emails. Kibly includes real-time statistics of order
20Four7VA provides virtual assistants to ecommerce businesses, performing duties on platforms such as Amazon and eBay. They can also tend to administr
79ecommerce provides customer support outsourcing to online sellers. The service includes responding to email inquiries, pre-sale and post-sale custo
eCommazon is a CRM (customer relationship management) app for online sellers, running on Salesforce.com. eCommazon enables Amazon Marketplace and Ama
eDesk helpdesk integrates with all major ecommerce marketplaces, shopping carts and social channels, to help sellers grow their online business and sc
FeedbackEmails helps sellers manage their reputation on Amazon, by automating feedback requests. Features include a built-in HTML editor to create cu
Get more positive Amazon reviews. Automatically schedule and send friendly follow-up email requests to your buyers. Persuade satisfied buyers to help
ICE is a service that helps clients to expand internationally and manage cross-border sales. ICE can advise clients on which marketplaces and countri
nChannel's Customer Experience Management (CXM) app manages customer support operations including real-time inventory data, order status and updates,
Retail-Outsource provides customer support services for eBay, Amazon, and website sellers. The service includes a free Urban Seller account which cen
Salesbacker is an email automation tool for Amazon sellers. Salesbacker can be used to increase reviews and seller feedback, using pre-built email ca
Salesupply offers a range of services for online retailers who sell internationally. Services include cross-border ecommerce consultancy; translation
Seller Nexus is an email automation tool for Amazon Sellers. Shipping is tracked so buyers receive emails at the correct time. Custom email triggers c
Seller's Suite provides a range of features for Amazon and eBay sellers. Monitor Amazon product reviews, send transactional emails to customers, and s
ZonGuru is a suite of tools for professional Amazon sellers, covering product research, eBay listing, email automation and more. Features include com
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