Top Feedback, Reviews & Support Software
Automatically send feedback requests, manage and monitor feedback, and manage marketplace customer service and support. Read the Buying Guide.
Show All (35) • Feedback & Review Solicitation (22) • Customer Support Tools (6) • Customer Service Outsourcing (8)
Listings Found (35)
xSellco Helpdesk centralizes sales and support queries by connecting marketplaces, webstores and social platforms in one simple dashboard. xSellco Helpdesk presents sellers with answers needed to resolve queries quickly and accurately, so they can sell more. View xSellco Helpdesk.
The FreeeUp marketplace gives ecommerce business owners access to freelancers in ecommerce, digital marketing, and web development. FreeeUp puts freelancers through a unique interview process, and only lets in the best contractors. Clients can create an account for free, post a request for a freelancer, and be introduced to a freelancer within hours. View FreeeUp.
FeedbackExpress is a cloud-based software solution that helps Amazon sellers manage their feedback communication with buyers. Messages can be triggered when an order is placed, despatched or delivered or up to 10 weeks after the event. Messages can be filtered by fulfilment type, item condition, SKU/ASIN and shipping location. FeedbackExpress can exclude orders where delivery is late, and ask for product reviews after positive seller feedback is left. View Feedback Express.
2nd Office is an ecommerce outsourcing company with staff working out of offices in Manila, Philippines. 2nd Office supports top 100 Amazon sellers and top 500 internet retailers. 2nd Office provides part-time, seasonal, and full-time staff in roles such as customer support, live chat, help desk, automotive fitment specialists, product listing, marketing, web development, virtual assistants and more. View 2nd Office.
ManageByStats provides product sales performance graphs by brand, product line, individual product and SKU, and an Amazon inventory management feature which predicts reordering quantities. Customer information is easily accessible and searchable, and an Amazon email system is integrated. The SellerMail add-on allows users to send automated emails to Amazon buyers, using customizable sequences and templates. View ManageByStats.
AMZ Europe provides listing translation and optimization for businesses selling on Amazon in Europe. They also perform keyword research, and write optimized titles, bullets and descriptions to improve conversion and increase sales. AMZ Europe provides a copywriting service for feedback solicitation email sequences. A turnkey service for launching on Amazon Europe covers VAT, translation and listing optimization, and advice on freight shipping, fulfillment and payment. View AMZ Europe.
Efficient Era provides alerts, analytics and automation for Amazon Sellers. Features include buyer-to-reviewer matching, email automation, review alerts, feedback alerts, bulk order alerts, inventory analytics, Sponsored Product Ads analysis, listing hijack alerts and VAT invoice automation. Efficient Era supports multiple Amazon sites (North America, EU, Japan), and all tools are included for the same price. View Efficient Era.
xSellco Feedback allows sellers to request feedback on the right products, from the right customers, at the right time. Sellers can improve their rating through automated intelligent feedback requests on Amazon and eBay. View xSellco Feedback.
Feedback Genius is a customer communication tool which assists Amazon sellers with feedback management, product reviews and reputation management. Automatically solicit feedback or product reviews, monitor negative feedback, enhance your customer communication and more. View Feedback Genius.
ReplyManager is an email management tool that combines eBay integration and multi-channel support with features to improve response rates and simplify message management. - Integrates with eBay My Messaging, Resolution Center & After-Sale Returns/Cancellations - Supports multiple channels (Amazon, your website & more) - Automatically routes & prioritizes email - Standard replies & auto-responders create timely responses - Provides detailed reporting - Integrates with Linnworks & ChannelAdvisor View ReplyManager.
Feedbackwhiz is an all-in-one tool for Amazon sellers to monitor, manage, and automate emails, orders, feedback and product reviews. Track product reviews on one screen, get notifications on negative reviews and automatically identify and contact reviewers with direct buyer-review matching. Automate email campaigns to get more feedback and product reviews. Manage order metrics and view detailed analytics. Manage and repair feedback quickly with instant notifications and alerts. View Feedbackwhiz.
Feedback Boost for eBay reminds customers to leave feedback and alerts you when they do. It can also send personalized follow-up messages afterwards, so more customers remember who you are. Formerly Feedback Pro. View Feedback Boost.
Feedback Tuner provides automated email campaigns for Amazon sellers. Users can choose from pre-made email templates in six different languages, or create their own. Options include different timing for different countries, customizable frequency, shipment details, buyer blacklist, and more. Feedback Tuner also includes negative feedback alerts, with automated email responses. Feedback analytics help sellers improve their email campaigns. View Feedback Tuner.
UrbanSeller helps merchants manage customer communication across multiple sales channels. Features include message assignment rules, priorities and alerts, reply templates, auto responders, internal reminders and notes. UrbanSeller guarantees 99.99% uptime. UrbanSeller also has an offshore customer support service, providing staff to handle customer communication via live chat, email or voice. View UrbanSeller.
ChannelReply is a cloud-based SaaS that connects popular CRM software (Zendesk and Desk.com) with major ecommerce marketplaces (eBay and Amazon). It t
Feedback Central’s email campaign manager helps Amazon sellers get more feedback and product reviews. Send automated requests using 13 default email c
FeedbackFive is a feedback management tool for Amazon sellers. Sellers use FeedbackFive to proactively manage their feedback scores. Automatically so
BQool's Review Central gathers Amazon product reviews in a central, organized database. Private label sellers can easily manage their brand and save
Ki Feedback Pro is a feedback solicitation tool for eBay and Amazon sellers, which sends emails to buyers asking them to submit feedback. Features in
Kibly sends Amazon customers customizable order update messages and feedback/review solicitation emails. Kibly includes real-time statistics of order
20Four7VA provides virtual assistants to ecommerce businesses, performing duties on platforms such as Amazon and eBay. They can also tend to administr
79ecommerce provides customer support outsourcing to online sellers. The service includes responding to email inquiries, pre-sale and post-sale custo
AMZDiscover lists reviewers for Amazon product listings, including their name, helpful votes and reviewer ranking. For a fee, reviewer contact inform
eCommazon is a CRM (customer relationship management) app for online sellers, running on Salesforce.com. eCommazon enables Amazon Marketplace and Ama
Feedback Reminder sends automated notifications to buyers through eBay's messaging system. The app has a "blacklist" feature allowing sellers to contr
FeedbackEmails helps sellers manage their reputation on Amazon, by automating feedback requests. Features include a built-in HTML editor to create cu
Get more positive Amazon reviews. Automatically schedule and send friendly follow-up email requests to your buyers. Persuade satisfied buyers to help
ICE is a service that helps clients to expand internationally and manage cross-border sales. ICE can advise clients on which marketplaces and countri
Ki Feedback is an eBay app which automatically sends custom HTML emails to buyers. Emails can be used to ask for feedback, to promote social media pag
nChannel's Customer Experience Management (CXM) app manages customer support operations including real-time inventory data, order status and updates,
Salesbacker is an email automation tool for Amazon sellers. Salesbacker can be used to increase reviews and seller feedback, using pre-built email ca
Salesupply offers a range of services for online retailers who sell internationally. Services include cross-border ecommerce consultancy; translation
Seller's Suite provides a range of features for Amazon and eBay sellers. Monitor Amazon product reviews, send transactional emails to customers, and s
ZonGuru is a suite of tools for professional Amazon sellers, covering product research, eBay listing, email automation and more. Features include com
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