Shipping, Fulfillment & Returns
Ecommerce logistics including shipping and fulfillment programs, and handling returns.
The Order Fulfillment Process: Every Step From Receiving to Returns
We look at every step of the fulfillment process all the way through receiving, putaway, order management, pick and pack, shipping and returns.
Dimensional Weight: How It Works and How to Cut Costs
The introduction of dimensional weight was a big change in the industry and a lot of sellers are still catching up. Here’s what you need to know.
10 Shipping & Fulfillment Terms Every Online Seller Should Know
Shipping jargon gets busted, from reverse logistics to distributed inventory, dimensional weight to self-fulfillment, and SKU breadth to shrinkage.
Return Fraud on Amazon and eBay: How Sellers Can Fight Back
From honest mistakes and casual opportunism to seller sabotage and deliberate scams, there’s nothing more frustrating than online return fraud.
3 Ecommerce Customer Service Hacks Every Seller Should Know
Reply templates, best practices and advanced hacks for three of the most common ecommerce customer support questions.
Amazon Seller Fulfilled Prime: All Your Questions Answered
Amazon’s Seller Fulfilled Prime program gives sellers the advantages of the Prime badge without having to use FBA. So what’s the catch?
eBay Global Shipping Program: All Your Questions Answered
eBay’s Global Shipping Program allows sellers to access international customers and reach new markets, but is it the best option for sellers?
eBay Guaranteed Delivery: Sellers’ Questions Answered
eBay’s shipping program promises Amazon Prime-like delivery to buyers. But should sellers opt-in to Guaranteed Delivery or hang back?
FedEx and UPS Shipping Contract Negotiations: How To Do Them Right
Ten hot tips from Brian Gibbs to make sure you don’t pay sky-high prices, when you sign up or renew your contract with FedEx or UPS.
Ecommerce Fulfillment: How to Choose a Strategy and Service Provider
From in-house fulfillment and Amazon FBA, to dropshipping and 3PLs, we evaluate each model to help you pick the right one for your business.