Shipping, Fulfillment & Returns
Ecommerce logistics including shipping and fulfillment programs, and handling returns.
We look at every step of the fulfillment process all the way through receiving, putaway, order management, pick and pack, shipping and returns.
The introduction of dimensional weight was a big change in the industry and a lot of sellers are still catching up. Here’s what you need to know.
Shipping jargon gets busted, from reverse logistics to distributed inventory, dimensional weight to self-fulfillment, and SKU breadth to shrinkage.
From honest mistakes and casual opportunism to seller sabotage and deliberate scams, there’s nothing more frustrating than online return fraud.
Reply templates, best practices and advanced hacks for three of the most common ecommerce customer support questions.
Amazon’s Seller Fulfilled Prime program gives sellers the advantages of the Prime badge without having to use FBA. So what’s the catch?
eBay’s Global Shipping Program allows sellers to access international customers and reach new markets, but is it the best option for sellers?
eBay’s shipping program promises Amazon Prime-like delivery to buyers. But should sellers opt-in to Guaranteed Delivery or hang back?
Ten hot tips from Brian Gibbs to make sure you don’t pay sky-high prices, when you sign up or renew your contract with FedEx or UPS.
From in-house fulfillment and Amazon FBA, to dropshipping and 3PLs, we evaluate each model to help you pick the right one for your business.