2nd time I have used TH. Lucy the first time and Holly the second time. They were both very helpful and got me reinstated. Unfortunately, it took way too long but Amazon is famous for taking there precious little time obviously with the seller community. I hope 1 day Amazon will care about there sellers as much as they do there customers. I truly believe if they did, there business would grow even more than it already has. They should remember the great sellers and concentrate more on the bad sellers. It would be even more great for the sellers if they would give the good ones more credibility instead of assumptions from buyers.