What was good about this product or service overall? The best part of the service was it worked! The support and help I received from Thompson and Holt especially Simon was very very good. My case handler was Katie and her action plan was superb, there were things in there which I had never thought of.
Could anything have been better?
Yes, even though I could email and LiveChat with Simon it could have been quicker to resolve issues by picking up the phone.
How was the support?
I have dealt with many Ecommerce companies and Thompson and Holt have this spot on.