What was good about this product or service overall?
The software is user friendly and runs great. I have been using it for six years without a problem. We ship a lot of orders daily and ShipWorks is always ready to go. Any time I have a question or need help with the software, they are quick to answer and resolve the problem. The last time I had a question, they called me immediately and talked it over with me to make sure they understood my problem. The problem was resolved in less than 10 minutes!
Could anything have been better? No, their service is great.
How was the support? Excellent. The rep was friendly and very helpful. They are ready to help!