I paid for their services for 1 year. (Prepaying the entire year) I bought an extra launch support from them for $3,000. Unfortunately, Everything did not work the way that it should have inventory did not sync correctly, It took a long 3 months to setup. All listings had to be canceled and renewed causing loss of revenue. Problems after problems. Marketplace store ended up falling out of compliance due to poor metrics. I was told the pre-paid service (For launching a new marketplace) was not refundable.
So, They Kept $3000 for doing nothing. No apologizing, no recourse.
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