First time tracking said delivered but never received order

A review of UPS Mail Innovations by tDigler11
United States United States
Kudos: 15
Joined: Mar 2, 2019
stardim stardim stardim stardim star
First time tracking said delivered but never received order
2 Mar 2019
Placed an order with for some much needed prescription glasses and found a great deal. Had to wait 2 1/2 weeks for the order to get shipped. Delivery was an option and sounded more convenient than pick up. Plus shipping was free! Oh boy, what a deal!

Got confirmation that order shipped and delivered same day, which was a little strange but I was excited for the promptness. Got home, opened the mailbox and nothing was there. I was thinking maybe they will deliver the next day but it never happened. I chatted with the customer service rep at Walmart and they immediately issued a refund. Good service on their part.

I think UPS Mail Innovations passes off the delivery to USPS, because of the tracking number. I don't trust it. First time ever I've seen this UPS Mail Innovations, seen delivery confirmation but never received the product. I will never buy if I see that name, or don't know how an order will get shipped from an online retailer.
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