What was good about this product or service overall? Stamps.com is quick, easy, and intuitive. The software for Windows is easy to use and well designed. If you don’t like the modern interface you can request the older binary as well from customer service; though it has minimal support. The web interface allows you to print stamps from your account, including shipping forms, wherever you are.
Could anything have been better? No MacOS software. The only offering for Mac, Linux, and Unix users is a system level “hook” that allows stamps’ web interface to interact with software on your computer. No Mobil platform. In this era where most current printers allow non-wired printings, and just about every mobile device has some sort of wireless communication, from your phone to your watch to your car and even your coffee pot... is it that difficult to get some sort of mobile solution in place? When even the street vender in the middle of the road has an app?!?
How was the support? Software, hardware, and usage support is quick, and helpful. More generalised questions take longer to get a reply. Unfortunately like many companies Stamps has moved to social media for support. This cuts out a number of options for non SM users. And getting email support appears to be less a priority for them than it used to be.