What was good about this product or service overall? Extremely easy to use, no needs for extensive training, no needs to spend weeks mapping, doesn't take over your core application, really the perfect tool.
Could anything have been better? hum... not sure if it could be better, it's really the only tool you need.
How was the support? Well, when you don't have issues with the app, it's difficult to say, I wish other apps were the same. We just had one interaction with to setup and it was straight forward, friendly and timely.