What was good about this product or service overall? Nothing
Could anything have been better? Yes, the whole program.
How was the support? Terrible arrogant and useless. They always telling you it is the users fault and not their buggy software.
If you do not believe all the negative reviews, buy a subscription and try it yourself. There is a reason they release every two to three days a new version of this program. They slogan is; Save time with Wonder Lister, but you need more time since you are waiting on their support to fix the bugs.