I had a problem earlier in the year and I worked with Ray to get it worked out. This is a good program if you do multiple edits and additions to a variety of market places. I have to think next year if I am going to keep, just because I don't do near as much additions and sell very little on some of the market places. If you do sell on a variety of market places, from doing my research this platform seemed to offer the most and is very easy to manipulate. Again I am a small company so it saves a lot of time, but I have to make it work in my budget.